[kictanet] INNOVATION PROCESS: Safaricom may face sanctions over network outage

Wed Apr 26 07:43:58 EAT 2017

Paul Auster an American Crime fiction writer once said, "We are continually
shaped by the forces of coincidence."  Could it have been a coincidence
that the outage came at the crucial nomination date?

Ndemo.

On Wed, Apr 26, 2017 at 2:38 AM, WANGARI KABIRU via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> Blessed  Wednesday!
>
> Firstly, one of the reasons I "enjoy" this community is that "it is
> detached from the rest of us Kenyans who live day by day". By adopting
> that we receive updates via twitter, please remember that the service
> provider would high chance be speaking to "cliques" only and others
> privileged to access free or cheap, accessible, high quality internet
> (options). I am reminded that "if they cannot afford bread, let them buy
> cake".
>
> Yes, this situation has raised two elements that are not a service
> providers obligation; the need for accountability to consumer education by
> the regulating bodies (NOT (just) by the service providers) and consumer
> apathy (that consumers have a responsibility too).
>
> My next statement is aware that we may never really know the real reason
> for the said outage, whether for company privacy or for PR reasons.
>
> Secondly, whilst interpreting the implications of the said outage, I am
> confounded by the place of the INNOVATION PROCESS which runs from ideation,
> testing and within it testing newer and newer versions. This in turn also
> brings in FAILURE and at times MASSIVE FAILURES when already in the market
> with sizeable share or delivering crucial services to the whole population
> or segments of it as part of the innovation process.
>
> What concerns me even more is that this may breed a paralysis to local
> innovation by generating fear, enhanced regulation and sanctions which
> deter local innovators.
> In turn, over opening up to foreign players perhaps tested or well
> cushioned financially, infrastructure-wise by their nations which have
> interests in this country or region.
>
>
>
> Have a blessed day.
>
> Regards/Wangari
>
>
> ---
> Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored
> Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on
> Earth".
>
>
> On Wednesday, 26 April 2017, 0:02, Rosemary Koech-Kimwatu via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
>
> The Competition Act read together with KICA would allow for an entity with
> Significant Market Power to operate without being declared dominant, even
> though the maths points to dominance.
> The reality is in as much as there should be equality it is justified for
> some to be more equal than others!
> Regards,
> Rosemary Koech-Kimwatu
> On Apr 25, 2017 11:08 PM, "Rosemary Koech-Kimwatu" <chemukoechk at gmail.com>
> wrote:
>
> @Ngigi
> There are instances legally allowed when obtaining a benefit for the
> public which outweighs the lessening of competition that would result from
> a certain practice.
> Which can losely be  translated  that as long as the public good has
> greater weight than a scenario of reduced competition in a market then the
> regulators may overlook the ill effects of dominance.
> This was contemplated in the Kenya Information and Communications (Fair
> Competition and Equality of Treatment ) Regulations,  2010 which created
> exemptions from the regulations  in section 14(c) for a licencee entrusted
> with the operation of essential communications services e.g national
> security insofar as the application of the regulations would obstruct the
> performance of the tasks assigned to the licencee.
> So in as much as everyone is complaining about a dominant position there
> are some perks that come with hadling critical infrastructure that must be
> granted to the licencee handling the said infrastructure for normalcy to be
> maintained.
> Things cannot always be fair, especially if it is in public interest as
> the current ecosystem stands.
> All that needs to be maintained are  the  NRRD guidelines which I guess
> must have been flouted during yesterday's mishap.
> Regards,
> Rosemary Koech-Kimwatu
> Advocate-Fintech and ICT Policy
> On Apr 25, 2017 9:17 PM, "Ngigi Waithaka via kictanet" <
> kictanet at lists.kictanet.or.ke > wrote:
>
> Ali,
>
> I refer you to @Walu's very good example of dominance. It is *NOT* about
> the Numbers, but *share* of the market.
>
> Google has been dominant in search for a long time, and they have been
> charged variously for *abuse* of that dominance, in both search + android.
>
> Dominance of Safaricom in the local market, unless you wear very 'green'
> tinted lenses is an obvious issue! So called competitors are only there for
> the show... (Reminds me when Microsoft used to pay competitors to keep them
> afloat so as to have a semblance of 'competition'.)
>
> Now, the big issue is that Safaricom rans a very large part of our
> country's 'core' infrastructure and it would be *very irresponsible* of the
> regulators to sit back, looking at the scraps of 'competition' as a healthy
> industry and hope against hope that nothing evil would befall Safaricom.
>
> Even Safaricom themselves have a policy of buying their core equipment
> from at least *TWO* separate vendors , regardless of how good a deal one
> vendor could give them in total. They don''t leave it to the market to
> decide!
>
> Its called *RISK MANAGEMENT*
>
> So, if they can do that for their own equipment, it is only prudent that
> we as a country also have proper risk management in our core services. It
> is *NOT* a question of splitting the firm, but ensuring, by whatever means
> necessary, that we have at least 3 credible options.
>
> Rgds
>
>
>
> On Tue, Apr 25, 2017 at 8:55 PM, Ali Hussein via kictanet <
> kictanet at lists.kictanet.or.ke > wrote:
>
> Sidney
>
> So let's take the Facebook, Google and Amazon conversation one step
> further.
>
> 1. *Facebook*. 1 billion users and counting. There are several countries
> looking at Facebook for certain violations. I have not heard one of them
> talking about splitting the company. Ditto with Google, Apple and
> Microsoft. The bigger you get the bigger the target you become. It's a risk
> entrepreneurs must take.
>
> 2. *Google*. Dominant in search. However search alone without social has
> stopped being relevant. From a domination position in search to almost
> being irrelevant without social in a span of less than 5 years. Android is
> another story. 85% global market share. However, to an extent it's 'open
> source' hence why Amazon's version of Android is almost unrecognizable.
>
> https://www.howtogeek.com/2329 73/amazons-fire-os-vs.-googles
> -android-whats-the-difference/
> <https://www.howtogeek.com/232973/amazons-fire-os-vs.-googles-android-whats-the-difference/>
>
> So even here the choice of declaring Android Dominant isn't an open and
> shut case.
>
> 3. *Amazon Web Services*. Even though it is the 800 Pound Gorilla of
> Cloud Services it is far from dominant. Here's how it stakes up against the
> other big players.
>
>  https://www.channele2e.com/20 16/02/04/cloud-market-share-20
> 16-aws-microsoft-ibm-google/
> <https://www.channele2e.com/2016/02/04/cloud-market-share-2016-aws-microsoft-ibm-google/>
>
> My point is that the whole Tech space is so fluid and moving that using
> age old dominance and monopoly conversations simply don't cut it anymore..
>
> Ali Hussein
> +254 0713 601113
>
> Twitter: @AliHKassim
> Skype: abu-jomo
> LinkedIn: http://ke.linkedin.com/in/alih kassim
> <http://ke.linkedin.com/in/alihkassim>
>
> "We are what we repeatedly do. Excellence, therefore, is not an act but a
> habit." ~ Aristotle
>
> Get Outlook <https://aka.ms/sdimjr> for iOS
> _____________________________
> From: Sidney Ochieng via kictanet <kictanet at lists.kictanet.or.ke >
> Sent: Tuesday, April 25, 2017 8:29 PM
> Subject: Re: [kictanet] Safaricom may face sanctions over network outage
> To: <ali at hussein.me.ke>
> Cc: Sidney Ochieng <sidney.ochieng at gmail.com>
>
>
>
> Ali,
> Your argument is simplistic and not based on reality. Monopolies exist
> still. Think of Facebook, Amazon and Google which are practically
> monopolies in their core markets. Just because these monopolies are due to
> self re-enforcing factors does change what they are
>
> Sent on the move, kindly excuse any typos.
>
> Sidney
>
> On 25 Apr 2017 5:51 p.m., "Admin CampusCiti via kictanet" <
> kictanet at lists.kictanet.or.ke > wrote:
>
> @Ngigi
>
> We have ourselves to blame. Or competitors for being 'weak'
>
> I'm simply not for the idea of 'rectifying' so called 'Market Failure'
> with the heavy hand of regulation.
>
> Dominance/Monopolies are a thing of the past. It maybe simplifying an
> issue but let's face it. Even with Mpesa being so dominant 90+% of our
> transactions in this country are still cash based. So where's the
> Dominance? :-)
>
> *Ali Hussein*
> *Hussein & Associates*
> +254 0713 601113 / 0770906375
>
> Twitter: @AliHKassim
> Skype: abu-jomo
> LinkedIn: http://ke.linkedin.c om/in/alihkassim
> <http://ke.linkedin.com/in/alihkassim>
> <http://ke.linkedin.com/in/alihkassim>
> Blog: www.alyhussein.com
>
> "Discovery consists in seeing what everyone else has seen and thinking
> what no one else has thought".  ~ Albert Szent-Györgyi
>
> Sent from my iPad
>
> On 25 Apr 2017, at 5:39 PM, Ngigi Waithaka <ngigi at at.co.ke> wrote:
>
> @Ali,
>
> My concern is between now and when the so called 'market' takes care of
> this issue.
>
> As we have seen yesterday, We are one hack away from the entire country
> being taken down almost completely by the failure of a single firm.
>
> Twendeleeni vivyo hivyo!
>
> On 25 Apr 2017 5:24 p.m., "Admin CampusCiti" <info at campusciti.com> wrote:
>
> @Ngigi
>
> I'm with Tom on this one. I actually don't see how the Dominance
> conversation has crept  into this discussion :-)
>
> We have a choice.
>
> For Mpesa
> 1. Airtel Money.
> 2. PesaLink
> 3. MULA -  I actually now use Mula for all my bill payments. It's just
> super useful. Even the Safaricom App that's been launched doesn't hold a
> candle to Mula.
> 4. Orange money.
>
> For Connectivity
> 1. Orange
> 2. Liquid
> 3. Airtel (by the way there are other parts of this country like Kilifi
> for example that Airtel has a far better network..
> 4. Surf by Facebook 😜
> 5. Zuku
> 6. JTL
>
> As Kenyans we simply cannot go back to having this Dominance conversation
> since we are in a free market and there is choice.
>
> Vote with your wallet, like I have. Safaricom will continue to improve or
> it will become irrelevant. Think Microsoft, Think Compac, Think Kodak ,
> Think Nokia.
>
> C'mon guys..The market will take care of this issue. And guess what?
>
> YOU ARE THE MARKET (Chukua control wewe mwenyewe!!)
>
> Don't punish Safaricom for weakness in competitors and your own 'laziness'
> :-) to choose a different service provider if you are unhappy with current
> services.
>
> *Ali Hussein*
> *Hussein & Associates*
> +254 0713 601113 / 0770906375
>
> Twitter: @AliHKassim
> Skype: abu-jomo
> LinkedIn: http://ke.linkedin.c om/in/alihkassim
> <http://ke.linkedin.com/in/alihkassim>
> <http://ke.linkedin.com/in/alihkassim>
> Blog: www.alyhussein.com
>
> "Discovery consists in seeing what everyone else has seen and thinking
> what no one else has thought".  ~ Albert Szent-Györgyi
>
> Sent from my iPad
>
> On 25 Apr 2017, at 10:43 AM, Ngigi Waithaka via kictanet <
> kictanet at lists.kictanet.or.ke > wrote:
>
> Ali,
>
> Do you now see the wisdom of declaring Safaricom dominant and at least
> getting 2-3 other players with a sizeable market share to spread the risk?
>
> When Safcom goes down and it will inevitably will at times, the following
> happens:
> 1. 80% of the country citizens are without communication
> 2. 80% of the country's citizens are without access to money & banking
> services.
> 3. 100% of the police security & communication system is offline.
>
> We put all our country's eggs in that one basket... and the basket is
> bound to drop once in awhile....
>
> On 25 Apr 2017 9:35 a.m., "Admin CampusCiti via kictanet" <
> kictanet at lists.kictanet.or.ke > wrote:
>
> Listers
>
> This issue continues to have serious ramifications. Yesterday Bob, the
> CEO, made a very impassioned statement on the downtime. I liked the fact
> that he said there's no excuse for such a thing to happen and that they are
> working on restoring full services.
>
> However, I think Bob's statement simply didn't go far enough. We are
> seeing a different Safaricom - one that seems attuned to the customer and
> more open that's why I'm disappointed that Mpesa is still down today
> morning and we have had nothing from Safaricom. A simple use of SMS to
> update us on an hourly basis is not too much to ask.
>
> It's clear that Safaricom is now so embedded in our lives that total
> openness is not only a must it's a Business Continuity Conversation.
>
> *Ali Hussein*
> *Hussein & Associates*
> +254 0713 601113 / 0770906375
>
> Twitter: @AliHKassim
> Skype: abu-jomo
> LinkedIn: http://ke.linkedin.c om/in/alihkassim
> <http://ke.linkedin.com/in/alihkassim>
> <http://ke.linkedin.com/in/alihkassim>
> Blog: www.alyhussein.com
>
> "Discovery consists in seeing what everyone else has seen and thinking
> what no one else has thought".  ~ Albert Szent-Györgyi
>
> Sent from my iPad
>
> On 24 Apr 2017, at 11:18 PM, Sidney Ochieng via kictanet <
> kictanet at lists.kictanet.or.ke > wrote:
>
> Safaricom may face sanctions over network outage
>
> http://www.businessdailyafrica .com/news/Safaricom-may-face-s
> anctions-over-network-outage/5 39546-3902518-15d86gnz/index.h tml
> <http://www.businessdailyafrica.com/news/Safaricom-may-face-sanctions-over-network-outage/539546-3902518-15d86gnz/index.html>
>
> That one network has this much power over economy is frightening and must
> be addressed. Today has proven that it's not enough that Safaricom says
> they won't misuse their dominance, it's enough that if they fail the
> country slows to a crawl.
>
> Sent on the move, kindly excuse any typos.
>
> Sidney
>
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>
>
>
> --
> *Regards,*
>
> *Wait**haka Ngigi*
> Chief Executive Officer | Alliance Technologies | MCK Nairobi Synod
> Building
> T +254 20 525 0750 |Office Mobile: +254 716 201061 | M +254 737 811 000
> www.at.co.ke
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