[kictanet] Permission Marketing and misuse of customer data by Telcos

Tue Nov 15 13:59:09 EAT 2016

Succinct!

Edwin Kiama

Thoughts become things... choose the good ones!

*-------------------------------------------------------------------------------------------------------**Social
Justice Entrepreneur*

*The Wanjiku Agenda Kenya Foundation (WAKenya)*Ordinary, fearless Kenyans.
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"Never doubt that a small group of thoughtful, committed people can change
the world. Indeed, it is the only thing that ever has." *~Margaret Mead*

On Tue, Nov 15, 2016 at 8:07 AM, Collins Areba via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> As an organization purporting to represent my rights, why do you find it
> even sensible to "protect me " from details of what you are protecting me
> against? Or is what you champion not "public  interest?"
>
> Aggrieved "consumer".
>
> On 15 Nov 2016 06:29, "Ali Hussein via kictanet" <
> kictanet at lists.kictanet.or.ke> wrote:
>
> Jackline
>
> Thanks for your email.
>
> 'You have no convincing reason to share it here while engaging them'
>
> Are you in court with this? As consumers and an aggrieved party why can't
> you share with us this 'ongoing engagement'? I find it difficult to
> comprehend your answer. What compels you to share some cases and not
> others? Are you not supposed to represent the consumer at large?
>
> I'm baffled by your email...to say the least..
>
> Regards
>
>
> *Ali Hussein*
> *Principal*
> *Hussein & Associates*
> +254 0713 601113
>
> Twitter: @AliHKassim
>
> Skype: abu-jomo
>
> LinkedIn: http://ke.linkedin.com/in/alihkassim
>
>
> "Discovery consists in seeing what everyone else has seen and thinking
> what no one else has thought".  ~ Albert Szent-Györgyi
>
> Sent from my iPad
>
> On 14 Nov 2016, at 7:19 PM, Consumers Federation of Kenya (COFEK) <
> hotline at cofek.co.ke> wrote:
>
> Dear Mr. Ali Hussein,
>
>
>
> We are directly in touch with affected MNO’s and the regulator on the
> matter. We, therefore, have no convincing reason to share it here while
> engaging them.
>
>
>
> FYI, sir, the law is very clear on consumer information privacy especially
> Article 31(d) of the Constitution and statutes including Consumer
> Protection Act, 2012. Otherwise, we remain proud *as the champion of
> consumer rights in Kenya*, and the apex Federation. The information leaks
> in the health sector, medical insurance -via smart card – is worse than the
> breaches from telcos.
>
>
>
> Thank you for believing in us. We won’t let you down.
>
>
>
> Kind regards
>
>
>
> Jackline Kamau
>
> *PROGRAM OFFICER*
>
> Consumers Federation of Kenya (Cofek)
>
>
>
> *From:* kictanet [mailto:kictanet-bounces+hotli
> ne=cofek.co.ke at lists.kictanet.or.ke
> <kictanet-bounces+hotline=cofek.co.ke at lists.kictanet.or.ke>] *On Behalf
> Of *Ali Hussein via kictanet
> *Sent:* Monday, November 14, 2016 1:04 PM
> *To:* The Consumers Federation of Kenya (Cofek) <hotline at cofek.co.ke>
> *Cc:* Ali Hussein <ali at hussein.me.ke>
> *Subject:* [***SPAM*** Score/Req: 07.40/5.0] Re: [kictanet] Permission
> Marketing and misuse of customer data by Telcos
>
>
>
> By the way where's COFEK, the so called champion of Consumer Rights?
>
> Why hasn't COFEK responded to this issue?
>
> Regards
>
> Ali Hussein
> Tel: +254 713 601113
>
>
>
> On 14 Nov 2016 11:20 a.m., "Victor Kapiyo via kictanet" <
> kictanet at lists.kictanet.or.ke> wrote:
>
> Looks like this isn't an isolated event, but could point to a more far
> reaching abuse of consumer rights. Kindly follow up with your provider as
> Ali and I would suggest that the regulators and the licencees thoroughly
> investigate this and provide direction.
>
> Victor
>
>
>
> On 14 Nov 2016 11:06, "Collins Areba via kictanet" <
> kictanet at lists.kictanet.or.ke> wrote:
>
> See attached.
>
>
>
> On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <arebacollins at gmail.com>
> wrote:
>
> I have airtel data Sim cards and on inspecting the messages, was
> subscribed to and receive weekly deductions on some weird competition I
> hardly would have subscribed. And these are data lines purely used for data.
>
>
>
> On 14 Nov 2016 09:53, "Ali Hussein via kictanet" <
> kictanet at lists.kictanet.or.ke> wrote:
>
> Listers
>
>
>
> Good to report that Safaricom has engaged. Hopefully we should resolve
> this soon.
>
> *Ali Hussein*
>
> *Principal*
>
> *Hussein & Associates*
>
> +254 0713 601113
>
>
>
> Twitter: @AliHKassim
>
> Skype: abu-jomo
>
> LinkedIn: http://ke.linkedin.com/in/alihkassim
>
>
>
>
>
> "Discovery consists in seeing what everyone else has seen and thinking
> what no one else has thought".  ~ Albert Szent-Györgyi
>
>
>
> Sent from my iPad
>
>
> On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
> Hi Ali,
>
> To say the least this is unethical. It would be great to hear what
> Safaricom has to say about the same.
>
> Regards
>
> On 11/14/16, WANGARI KABIRU via kictanet <kictanet at lists.kictanet.or.ke>
> wrote:
>
> Blessed Monday!
>
> Is there a chance that you may even be subscribed and not get the prompt
> and
>
> the deductions happen?
>
> Is this in the line of Internet "un"Governance  whereby your data is mined
>
> for high value without your express consent or being paid/compensated for
>
> it.
>
> Be blessed.
>
> Regards/Wangari ---
>
> Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored
>
> Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on
>
> Earth".
>
>
>
>
>
>    On Monday, 14 November 2016, 7:55, Collins Areba via kictanet
>
> <kictanet at lists.kictanet.or.ke> wrote:
>
>
>
>
>
> Very unfair, especially when they relegate the responsibility of unearthing
>
> if it is a scam to the consumers!
>
> On 14 Nov 2016 06:08, "Ali Hussein via kictanet"
>
> <kictanet at lists.kictanet.or.ke> wrote:
>
>
>
> Dear All
>
> I woke up this morning to find myself registered by a Telco for a service I
>
> do not want.
>
> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to
>
> the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com
>
> is xxxx.                        [5:59 AM, 11/14/2016] +254 713 601113:
> Your
>
> SKIZA Tune <Customized Skiza Tune> was set successfully.
>
>    [5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded
>
> SKIZA Tune  Customized Skiza Tune .The tune will be renewed at KES 1.00
>
> daily.To delete dial *811#.
>
>
>
> I thought these things shouldn't happen anymore?
>
> Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did
>
> not? And proceed to tell me they will deduct Kshs. 1 per day for this? And
>
> if I want to unsubscribe/delete then I should dial *811#?
>
>
>
> Who gave them the permission to subscribe me in the first place?
>
>
>
> Maybe my phone was hacked and someone registered me by mistake?
>
> At this point I'm giving Safaricom the benefit of doubt since just two
> weeks
>
> ago the CEO, Bob Collymore gave us his assurance that such behavior by
> PRSPs
>
> is frowned upon by his organisation.
>
> Regards
>
> AliHusseinPrincipalHussein & Associates Tel: +254 713 601113
>
> Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/
>
> alihkassim
>
> 13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi,
>
> Kenya.
>
> Any information of a personal nature expressed in this email are purely
> mine
>
> and do not necessarily reflect the official positions of the organizations
>
> that I work with.
>
> ______________________________ _________________
>
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>
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>
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>
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>
>
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
>
> people and institutions interested and involved in ICT policy and
>
> regulation. The network aims to act as a catalyst for reform in the ICT
>
> sector in support of the national aim of ICT enabled growth and
>
> development.
>
>
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>
> online that you follow in real life: respect people's times and bandwidth,
>
> share knowledge, don't flame or abuse or personalize, respect privacy, do
>
> not spam, do not market your wares or qualifications.
>
>
>
>
>
> _______________________________________________
>
> kictanet mailing list
>
> kictanet at lists.kictanet.or.ke
>
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>
>
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> ikabiru%40yahoo.co.uk
>
>
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
>
> people and institutions interested and involved in ICT policy and
>
> regulation. The network aims to act as a catalyst for reform in the ICT
>
> sector in support of the national aim of ICT enabled growth and
>
> development.
>
>
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>
> online that you follow in real life: respect people's times and bandwidth,
>
> share knowledge, don't flame or abuse or personalize, respect privacy, do
>
> not spam, do not market your wares or qualifications.
>
>
>
>
>
>
>
> --
> Barrack O. Otieno
> +254721325277
> +254733206359
> Skype: barrack.otieno
> PGP ID: 0x2611D86A
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> Unsubscribe or change your options at https://lists.kictanet.or.ke/m
> ailman/options/kictanet/info%40alyhussein.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> Unsubscribe or change your options at https://lists.kictanet.or.ke/m
> ailman/options/kictanet/arebacollins%40gmail.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
>
>
>
>
> --
>
> Regards,
>
> Collins Areba,
>
> Kilifi, Kenya.
>
> Tel: +*254 707 750 788 */ *0731534124*
> Twitter: @arebacollins.
>
> Skype: arebacollins
>
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> Unsubscribe or change your options at https://lists.kictanet.or.ke/m
> ailman/options/kictanet/vkapiyo%40gmail.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> Unsubscribe or change your options at https://lists.kictanet.or.ke/m
> ailman/options/kictanet/info%40alyhussein.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
>
>
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>
> Unsubscribe or change your options at https://lists.kictanet.or.ke/m
> ailman/options/kictanet/arebacollins%40gmail.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
>
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> Unsubscribe or change your options at https://lists.kictanet.or.ke/
> mailman/options/kictanet/eddiekiama%40gmail.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
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