[kictanet] Draft National ICT Policy Discussions Day 6 of 10: How to Accelerate eGovt Services

Fri Jul 1 00:52:10 EAT 2016

@ Rosemary,

This is true, one other major headache in the existence of brokers in
government departments who render e-services ineffective, we need a
proper solution that will stamp out this 'consultants', not sure if
policy can address this or whether it is an issue of law enforcement.

On 6/29/16, Rosemary Koech-Kimwatu via kictanet
<kictanet at lists.kictanet.or.ke> wrote:
> It would be great if there was increased information sharing between the
> various government agencies especially from a customer service perspective.
> This will reduce the red-tape involved in the handling of basic information
> about citizens in the various state agencies. Making applications in
> various agencies is tedious and repetitive, once the government has a
> Citizen's ID and PIN everything else should be smooth sailing no matter the
> entity.
>
> Kind regards,
>
> Rosemary Koech-Kimwatu
>
> Cell : +254 718181644/771632344
>
> Skype : Rosemary Koech-Kimwatu
>
> On Wed, Jun 29, 2016 at 11:41 AM, Muchiri Nyaggah via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
>> Colleagues,
>>
>> I believe eGovernment suffers most when the silo mentality is not
>> addressed and when it is itself yet another silo. From the more mundane
>> issues of lack of interoperability at the hardware or software level to
>> the
>> unwillingness of departments to collaborate across ministries due to
>> perennial turf wars and the disconnect between those in technology
>> planning/acquisition and the real world.
>>
>> For instance, Agriculture, Health, Education, Transport, ICT, Labor and
>> Finance have to coordinate. Nutrition sits in two ministries (Health and
>> Agriculture) and is affected by all the others. Agriculture relies on all
>> the others for infrastructure, human capital and financing while being
>> joined at the hip with the non-communicable diseases department of the
>> Ministry of Health. Policy guidance on government programming and
>> coordination therefore provides the state with a framework for
>> implementation of its development agenda and guidance for implementation
>> and support of eGovernment. Everything is interconnected/interdependent
>> and
>> that acknowledgement should be evident in how eGovernment is implemented
>> as
>> well as the sector strategic plans.
>>
>> The Kenyan government has made strides towards better coordination,
>> especially with the program-based budget approach and adherence to the
>> medium term planning framework but a lot more needs to be done to ensure
>> systems and personnel are on the same page as the those developing policy
>> for coordination and integration. With minimal political interference.
>> One
>> way to make things better is to ensure those in the ICT Authority
>> responsible for eGovernment have a seat at the table in the Medium Term
>> Plan committee, the MTEF committee and the intergovernmental coordination
>> institutions like IBEC and the Intergovernmental Technical Relations
>> Committee.
>>
>>
>> @muchiri
>>
>>
>> On 29 Jun 2016, at 10:56 AM, Timothy- Coach- Oriedo via kictanet <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>> Hi Barrack,
>>
>> This recognition ought to inform the policy decision to gear towards a
>> conscious mindset transformation that will entrench culture shift
>> alongside
>> the other policies.
>>
>> Regards,
>>
>> Tim
>>
>> On Wed, Jun 29, 2016 at 10:05 AM, Barrack Otieno
>> <otieno.barrack at gmail.com
>> > wrote:
>>
>>> Hi Timothy,
>>>
>>> Many thanks for your response. How can we actualize this from a policy
>>> perspective?
>>>
>>> Regards
>>>
>>> On 6/29/16, Timothy- Coach- Oriedo <timoriedo at gmail.com> wrote:
>>> > Morning All,
>>> >
>>> > Its commendable that some of the government projects and initiatives
>>> have
>>> > taken off, case in point is Huduma centre, which over and above
>>> operating
>>> > in an E-platform, prides itself in customer service excellence which
>>> goes a
>>> > long way in winning the public confidence.
>>> >
>>> > The question then is what makes is the barrier towards replicating the
>>> > success of such projects across the ecosystem?
>>> >
>>> > This one question if answered will provide a framework for the
>>> > implementation of a successful system across board.
>>> >
>>> > One key gap that sets us back is cultural in nature, the silo
>>> > mentality
>>> > that Government departments operate in. To create a successful
>>> > ecosystem
>>> > there needs to be a shift. This cultural shift will not be won by
>>> hardware
>>> > nor system installation  but active engagement with the players to
>>> > shift
>>> > mindsets. This can then be followed up with policy regulation
>>> > framework
>>> to
>>> > funnel into singularity of purpose.
>>> >
>>> > Kind Regards,
>>> >
>>> > Timothy Oriedo
>>> > ICF Certified Coach, Chartered Marketer, Technology, Media & Telco
>>> > Enthusiast
>>> > FB, Linkedln- Timothy Oriedo
>>> > Skype, Twitter @timoriedo
>>> > 0722 816171
>>> >
>>> >
>>> > On Wed, Jun 29, 2016 at 8:04 AM, Barrack Otieno via kictanet <
>>> > kictanet at lists.kictanet.or.ke> wrote:
>>> >
>>> >> Listers,
>>> >>
>>> >> Many thanks to those who have contributed to day 4 and day 5. The
>>> >> threads are still open provided you respond under the correct thread.
>>> >> We also encourage listers to edit the policy directly on the Jadili
>>> >> platform http://jadili.ictpolicy.org/docs/kenya-ict-policy.
>>> >>
>>> >> Today we focus on the following topics:
>>> >>
>>> >> *eHealth, eAgriculture, eTransport, eGovt, eLearning
>>> >> *ICT regional (county) incentives)
>>> >> *ICTs in Society, Culture
>>> >>
>>> >> The Background
>>> >>
>>> >> Government is the single biggest consumers of ICT goods and services.
>>> >> A highly digitised government operation not only improves
>>> >> transparency
>>> >> and accountability but can accelerate ICT opportunities for the local
>>> >> ICT enterprises dealing in software development, system integration,
>>> >> equipment resellers amongst others.
>>> >>
>>> >> What are the bottlenecks around eGovernment? Other than Huduma
>>> >> Centers, KRA and bit of NTSA, there seems to be very little ICTs in
>>> >> other government departments and agencies. What poliices and
>>> >> strategies can unlock the full potential of eGovt?
>>> >>
>>> >> Send in your views Today.
>>> >>
>>> >> --
>>> >> Barrack O. Otieno
>>> >> +254721325277
>>> >> +254733206359
>>> >> Skype: barrack.otieno
>>> >> PGP ID: 0x2611D86A
>>> >>
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>>>
>>> --
>>> Barrack O. Otieno
>>> +254721325277
>>> +254733206359
>>> Skype: barrack.otieno
>>> PGP ID: 0x2611D86A
>>>
>>
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>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and
>> development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and
>> bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>>
>>
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>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and
>> development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and
>> bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>

-- 
Barrack O. Otieno
+254721325277
+254733206359
Skype: barrack.otieno
PGP ID: 0x2611D86A