[kictanet] [Security Forum] #KeIGF15 Online Discussions Day Three: Internet Economy

[Victor Kapiyo]

Parliament did pass the Consumer Protection Act in 2012 and it came into
force in 2013.

The Act elaborates on the constitutional provisions listed above including
consumer rights and obligations relating to different agreements including
but not limited to internet agreements, banking and financial services,
motor vehicle repairs and so on. It also provides a raft of remedies for
consumers and establishes the Kenya Consumer Protection Advisory Committee
(KECOPAC) whose 9 members were installed in office sometime in 2013.

You can DL and read the Consumer protection act
<http://www.kenyalaw.org:8181/exist/rest/db/kenyalex/Kenya/Legislation/English/Acts%20and%20Regulations/C/Consumer%20Protection%20Act%20No.%2046%20of%202012/docs/Consumer%20Protection%20Act%20No.%2046%20of%202012.pdf>

Regards

Victor

Victor Kapiyo

====================================================
*“Your attitude, not your aptitude, will determine your altitude” Zig
Ziglar*

On 23 July 2015 at 18:30, Mwendwa Kivuva via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> >
> > I would say that we don't have a strong enough legal framework the
> governs some of these new frontiers. However, there must be a healthy
> tension between the need to protect consumers from unscrupulous business
> people while encouraging innovative uses of technology.
>
> Thanks Josiah. You have captured the point right from my thoughts. We need
> to find a balance between regulation and over regulation.  Innovations like
> Mpesa thrived because the environment was ripe and there were no stifling
> policies (barriers to entry)
>
> Consumer protection: Article 46 of our Constitution on Consumer Protection
> mandate Parliament to "...enact legislation to provide for consumer
> protection and for fair, honest and decent advertising." The firth schedule
> envisioned this enactment to happen four years after the promulgation,
> which I believe is expired. But that not withstanding, any court of
> competed jurisdiction should be able to rule and set precedence on consumer
> protection issues. Therefore there is NO vacuum at all.
>
>
> Bill of Rights: Consumer rights.
>
> 46. (1) Consumers have the right—
>
> (a) to goods and services of reasonable quality;
>
> (b) to the information necessary for them to gain full benefit from goods
> and services;
>
> (c) to the protection of their health, safety, and economic interests; and
>
> (d) to compensation for loss or injury arising from defects in goods or
> services.
>
>
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