[kictanet] Safaricom Credit Disappearing

Wed Oct 9 15:40:37 EAT 2013

Thanks Washington.
You post helped me clear a mess. Safaricom selfcare is not common knowledge.
Peter

On 9 October 2013 11:42, Odhiambo Washington <odhiambo at gmail.com> wrote:

> There is a simple solution to this - than everything else everyone has
> said:
>
> 1. Go to selfcare.safaricom.co.ke
> 2. Go through the NEW registration process
> 3. Complete it with the activation code sent to your mobile
> 4. Login after that and go to Billing -> Recent or Unbilled Usage. Select
> a Time Period and then click Search.
>     It should display how your airtime has been used. If you notice a
> discrepancy, call Customer Care to explain it.
>
> HTH
>
>
> On 9 October 2013 11:04, Bernard Kioko [Bernsoft Group] <
> bkioko at bernsoft.com> wrote:
>
>> I have found this to be a result of the following 2 common items:****
>>
>> ** **
>>
>> **1.      **Someone (a lot of times your kids when using your phone)
>> attempts to purchase some content using your phone. Most of these services
>> subscribe you when trying to buy one piece of content.****
>>
>> **2.      **A content service provider who operates the service
>> subscribes you without your knowledge. This is illegal in as far as the
>> regulations are concerned. The method described below will remove you from
>> any service (kudos to Safaricom on that). If it keeps happening, report it
>> to Safaricom or even better CCK. I have seen them follow up through with
>> such – before you do report, confirm that its not 1 above.****
>>
>> ** **
>>
>> Regards****
>>
>> ** **
>>
>> *From:* kictanet [mailto:kictanet-bounces+bkioko=
>> bernsoft.com at lists.kictanet.or.ke] *On Behalf Of *S.M. Muraya
>> *Sent:* Wednesday, October 09, 2013 10:52 AM
>> *To:* bkioko at bernsoft.com
>>
>> *Cc:* KICTAnet ICT Policy Discussions
>> *Subject:* Re: [kictanet] Safaricom Credit Disappearing****
>>
>> ** **
>>
>> Will check, though Baba Watoto is not into sms subscriptions.****
>>
>> Regards****
>>
>> Murigi / Stanley Muraya****
>>
>> On Oct 9, 2013 10:27 AM, "Brian Ngure" <brian.ngure at gmail.com> wrote:****
>>
>> Hi Muraya,****
>>
>> ** **
>>
>> I have found that in most cases this happens because someone subscribes
>> to a service and then forgets that they have done so. They then find their
>> credit "magically" disappearing. Try dialing *100# then go to option 7 and
>> check what services you are subscribed to and unsubscribe from there.****
>>
>> ** **
>>
>> ** **
>>
>> On Wed, Oct 9, 2013 at 6:35 AM, S.M. Muraya <murigi.muraya at gmail.com>
>> wrote:****
>>
>> Hi,****
>>
>> ** **
>>
>> How does one stop Safaricom credit disappearing?****
>>
>> ** **
>>
>> Many of us have noticed it does not last even when data is disabled.****
>>
>> ** **
>>
>> Have resorted to loading 50 bob only to limit credit disappearance.****
>>
>> ** **
>>
>> Forgot and loaded 100 bob (not 50 bob) and it is already disappearing.***
>> *
>>
>> ** **
>>
>> Data is disabled. I get sms's I never subscribed to download ringtones,**
>> **
>>
>> ** **
>>
>> Have not tried downloading a ringtone since 2011 - as the mobile os is
>> not supported -- was never reimbursed, never received responses for 3 or
>> more failed downloads. Realized then not to trust the sms service providers
>> on these these telcos.****
>>
>> ** **
>>
>> SOS!****
>>
>> ** **
>>
>> Murigi / Stanley Muraya****
>>
>> ** **
>>
>> *"Better a patient person than a warrior, one with self-control than one
>> who takes a city." Prov 16:32*****
>>
>>
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>>
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>> ** **
>>
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>>
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>
>
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> "I can't hear you -- I'm using the scrambler."
>
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> Unsubscribe or change your options at
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>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
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