[kictanet] Has the ICT Sector Failed?

[Sam Gichuru]

Interesting

This is a typical discussion in most organisation when their is a
"Technical Glitch"  between Technical teams and Management teams, the
Techies are extremely focused on solving the existing problem while
Management is busy finding out what went wrong with the process.

Management believes that if you have the process right then you are not
going to experience any technical glitches.. you got all the bases covered
right....? well that is a big lie because you cannot foresee all the
variables despite all the scenario planning you do,  which is why these two
teams are unlikely to see eye to eye on this issue.

On the other hand we have bloggers/Publishers (Yawe dont kill me, I know
your also a techie :) ) Who want information, these are the marketing, PR,
Sales teams that just wants answers for the customers - " We want to know
what the problem is" , practically we dont expect to have the Tech Team
answer that until they solve the problem because they might be wrong on
their "prognosis" and honestly most times you use a process of elimination
to solve this kind of problems.

I believe that there is a lot of pressure on the Tech Teams at IEBC to
solve this problem, a lot more mistakes are likely to be made under this
kind of pressure.

I have been on the end of one of these situations, if in the situation
again (hopefully never) , I would definitely beg to be given time, as Liko
put it to solve the problem and not to start worrying about procurement or
process questions otherwise we can speculate all we want and being
considered experts in technology cause alot more people to worry on the
"social" interwebs or we can wait for a full ISA audit.. no.... demand for
one after the process has been completed.

In my opinion,  No Technology, ICT Staff or process has not failed
us.. at-least not yet, *hit happens when you least expect it to
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20130306/92ff9fc1/attachment.htm>