[kictanet] Safaricom Internet Bundles and Expiry dates

Mon Sep 10 18:57:32 EAT 2012

Then what we are saying is that the communication of the terms and
conditions should have been clearer.

On Mon, Sep 10, 2012 at 5:40 PM, John Gitau <jgitau at gmail.com> wrote:

> So like my bread going stale after 3 days left in consumed? :-)
>
> The fact is while buying the service we subscribe to some terms,
> smallprint and agree to them. If the terms have an expiration then so be
> it.
>
> The issue in this case seems to be a promise made and not kept and no
> communication seems to be forthcoming. It is consumers turning the tables
> in the only way we know how- for now.
>
> Jgitau
>
> Sent from my iPad
>
> On 10 Sep 2012, at 17:04, Mark Mwangi <mwangy at gmail.com> wrote:
>
> @Ali
>
> I faced a similar problem when I had some expired scratch cards that I
> returned to the CC center and they were promptly replaced. I wondered then
> why they should expire at all like the way phone numbers are reclaimed
> after not being used for a while.
>
> I believe it is a business strategy because for instance if I was to buy a
> simcard, use it for 3 months and then toss it after that. if the no.s were
> never reclaimed that particular no. would be locked forever and thus the
> company would go on a perpetual loss because I believe they pay the CCk
> something for the prefixes or for no.s I may be wrong here but I think it
> is a limited resource.
>
> I believe the same for data. As Makau says on his blog, the upstream data
> is probably determined by how many prople are subscribed to and are likely
> to use the facility. If however we all buy data and decide we will use it 3
> months from now then the current capacity is unused and the telco registers
> a loss. They are commercial bodies at the end of the day.
>
> My 1/-.
>
> On Mon, Sep 10, 2012 at 4:36 PM, Edith Adera <eadera at idrc.or.ke> wrote:
>
>> The issue was first raised here, it can always be twitted to the public.
>> Bottomline, important to get feedback whatever the channel. "elitist"
>> comment is misplaced.
>>
>> Edith
>> ________________________________________
>> From: kictanet [kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke]
>> On Behalf Of Mark Mwangi [mwangy at gmail.com]
>> Sent: Monday, September 10, 2012 3:09 PM
>> To: Edith Adera
>> Cc: kictanet at lists.kictanet.or.ke
>> Subject: Re: [kictanet] Safaricom Internet Bundles and Expiry dates
>>
>> @edith and @ali not everyone is on kictanet. Twitter is a more public
>> platform and so I would think a better medium to engage the CEO and the
>> company at large or is this an elitist list?
>>
>> I found this post by one Tom Makau very informative on the reasons expiry
>> dates exist in the first place and why they may not disappear the way we
>> want them to. here it is for listers consumption. >>
>> http://tommakau.com/2012/07/23/why-your-mobile-data-bundle-expires/
>>
>> On Mon, Sep 10, 2012 at 10:49 AM, Ali Hussein <ali at hussein.me.ke<mailto:
>> ali at hussein.me.ke>> wrote:
>> +1 Edith.
>>
>> Safaricom is one of the most responsive companies on twitter. And I mean
>> from a global perspective. So +1 to them on that. What we must ask them to
>> do is that the traditional modes of communication are as critical.
>>
>> I can also confirm that I have been called by a Service Rep from
>> Safaricom who confirms to me that the so called Night Shift Bundle DOES
>> expire on the date quoted on the SMS I received.
>>
>> Can someone senior at Safaricom please confirm this. How is it possible
>> that we are unable to resolve this issue 3 days after I raised it?
>>
>>
>> Ali Hussein
>>
>> +254 773/713 601113
>>
>> Sent from my iPhone®
>>
>> On Sep 10, 2012, at 10:19 AM, Edith Adera <eadera at idrc.or.ke<mailto:
>> eadera at idrc.or.ke>> wrote:
>>
>> Walu,
>>
>> BC may want to link his twitter account to the list for purposes of
>> responding to stakeholders. Not everyone is on twitter. We are raising
>> important issues and would expect some clarification.
>>
>> The point is that Safaricom has an obligation to clarify when issues of
>> service provision are raised.
>>
>> Edith
>> ________________________________________
>> From: Walubengo J [jwalu at yahoo.com<mailto:jwalu at yahoo.com>]
>> Sent: Monday, September 10, 2012 10:18 AM
>> To: Edith Adera
>> Cc: kictanet at lists.kictanet.or.ke<mailto:kictanet at lists.kictanet.or.ke>
>> Subject: Re: [kictanet] Safaricom Internet Bundles and Expiry dates
>>
>> @Edith,
>>
>> MJ was quick on email. But i discovered Bob C. was quicker on twitter.
>> Its thier differnce in approach. Ping the guy @bobcollymore and he is
>> likely to hit back :-)
>>
>> walu.
>>
>> ------------------------------
>> On Mon, Sep 10, 2012 9:35 AM AST (Arabian) Edith Adera wrote:
>>
>> Listers,
>>
>> We would have expected a clarification from Safaricom by now! Atleast in
>> the past we would get response even from the CEO himself.
>>
>> what has changed?
>>
>> Edith
>> ________________________________________
>> From: kictanet [kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke
>> <mailto:kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke>] On
>> Behalf Of Ali Hussein [ali at hussein.me.ke<mailto:ali at hussein.me.ke>]
>> Sent: Monday, September 10, 2012 8:47 AM
>> To: Edith Adera
>> Cc: KICTAnet ICT Policy Discussions
>> Subject: Re: [kictanet] Safaricom Internet Bundles and Expiry dates
>>
>> John
>>
>> Managing expectations is one the most critical components of a CEO's job.
>>
>> The fact that you are in Kapsabet and can get connectivity is good. And
>> shows that Telcos are beginning to heed the demand for such services in the
>> counties.
>>
>> Ali Hussein
>>
>> +254 773/713 601113
>>
>> Sent from my iPhone®
>>
>> On Sep 10, 2012, at 8:08 AM, John Gitau <jgitau at gmail.com<mailto:
>> jgitau at gmail.com><mailto:jgitau at gmail.com> wrote:
>>
>> This is I suspect more of a technical issue than anything else. The other
>> is communication and us  expecting promises to be kept.
>>
>> Sometimes CEO's and I'm sure some of you do just that might underestimate
>> the impact of a seemingly simple change on a system before making promises.
>> I have been on the receiving end of this sort of thing severally.
>>
>> While technical teams and vendors try to work day and night to fix it,
>> you introduce a series of bugs that annoyingly seem to make things worse as
>> we collectively hold the CEO responsible. This is fine, they should be, and
>> good CEOs deal with it in stride.
>>
>> What we probably need is an explanation on what's going on and maybe
>> you/we give what would  look/sound like a proper remedy, which I see lots
>> of suggestions. I still believe they have the best guys and systems to fix
>> this. Also don't forget that in the end there really has been more
>> improvement on their systems but as usual we want and expect more. We're
>> paying consumers after all. (I'm at kapsabet and there is no chance of an
>> ISP giving me the on demand service I'm getting from safaricom from here) .
>>
>> Gitau
>> Sent from my iPad
>>
>> On 10 Sep 2012, at 07:36, Ali Hussein <ali at hussein.me.ke<mailto:
>> ali at hussein.me.ke><mailto:ali at hussein.me.ke> wrote:
>>
>> Yes James. I read that post last month which makes this issue even more
>> annoying...
>>
>> Is it that the CEO says something and doesn't follow through? Or is that
>> there are too many silos in the company that information doesn't seep
>> through?
>>
>> I'm sure someone from Safaricom has read this thread by now and lets hope
>> they will do something about it.
>>
>> Or maybe CCK can tell us whether this is within the allowed Modus
>> Operandi for Telcos?
>>
>> Ali Hussein
>>
>> +254 773/713 601113
>>
>> Sent from my iPhone®
>>
>> On Sep 10, 2012, at 7:25 AM, James Muendo <timrick at gmail.com<mailto:
>> timrick at gmail.com><mailto:timrick at gmail.com> wrote:
>>
>> @Ali,
>>
>> You might as well as look at the same concerns that Erik Hersman raised
>> on his post<
>> http://whiteafrican.com/2012/07/18/how-safaricom-steals-your-internet-bundle/
>> >.
>>
>> On 7 September 2012 22:32, Edith Adera <eadera at idrc.or.ke<mailto:
>> eadera at idrc.or.ke><mailto:eadera at idrc.or.ke> wrote:
>> Same experience I had today!
>>
>> I thought I read an article stating that Safaricom CEO indicated that
>> "expiring" bandwidth would not happen again? Was he misquoted like our
>> "politicians"?
>>
>> one of the messages I got indicated expiring date of 2031!!!, but on
>> running the bundle balance it was ending 7th October 2012! Not acceptable!
>>
>> While at it, Airtel should also not force subscribers to get unrequested
>> promotions such as 500% bonus airtime, which expires before you use it!!
>>
>> This industry runs as though it's not being regulated! CCK?
>>
>> Edith
>> ________________________________________
>> From: kictanet [kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke
>> <mailto:kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke><mailto:
>> idrc.or.ke at lists.kictanet.or.ke>] On Behalf Of Kivuva [
>> Kivuva at transworldafrica.com<mailto:Kivuva at transworldafrica.com><mailto:
>> Kivuva at transworldafrica.com>]
>> Sent: Friday, September 07, 2012 10:05 PM
>> To: Edith Adera
>> Cc: KICTAnet ICT Policy Discussions
>> Subject: Re: [kictanet] Safaricom Internet Bundles and Expiry dates
>>
>> Surprising Safaricom makes a non perishable commodity perish faster
>> that tomatoes. It like Shell petroleum telling you if you don't
>> consume that petrol, you will find your tank empty.
>>
>> On the night shift data, well its FREE to loop you in, and keep you
>> hooked to the network. That is what promotions are for.
>>
>> On 07/09/2012, Ali Hussein <ali at hussein.me.ke<mailto:ali at hussein.me.ke
>> ><mailto:ali at hussein.me.ke> wrote:
>> Listers
>>
>> I hate to gripe about these issues..We are now sounding like scratched LP
>> Records (for those on the right side of 40 you may remember LPs? :-) )...
>>
>> While browsing at home I decided to check my Safaricom bundle balance and
>> this is the message I got from the SMS response:-
>>
>> *Current Data Bundle: 1448.49MB, expiry 07-10-2012; Night Shift Data:
>> 750MB, expiry 14-09-2012.
>>
>> *1. Why should my bundle even have an expiry date?? I thought Safaricom
>> assured us that this business of expiration dates for bundles bought was a
>> thing of the past?
>>
>> 2. I know for certain that the so called 'Night Shift Data' promotion that
>> Safaricom has been running has an expiry date. Last week this bonus
>> mysteriously disappeared from  my modem number.
>>
>> Now I know that this isn't right. Can someone from Safaricom resolve this
>> issue?
>>
>> Unfortunately I am resolving to bring out my frustrations because
>> Safaricom
>> is the only network that has 3G coverage at my residence. If I had a
>> choice
>> I wouldn't even be writing this post. I gave up long ago on Orange, Airtel
>> and yu even coming close to giving us the kind of coverage that Safaricom
>> does. If only Safaricom can behave like a reasonable Corporate Citizen
>> (Are
>> you listening Safaricom?)...
>>
>> I appeal to Zuku to hasten their role out to my area then I can stop
>> writing these frustrating postings...
>>
>> Disgruntled locked Safaricom customer
>>
>> --
>>
>> *Ali Hussein*
>>
>>
>>
>> Twitter: @AliHKassim
>>
>> Skype: abu-jomo
>>
>>
>>
>> --
>> ______________________
>> Mwendwa Kivuva
>> For
>> Business Development
>> Transworld Computer Channels
>> Cel: 0722402248<tel:0722402248>
>> twitter.com/lordmwesh<http://twitter.com/lordmwesh><
>> http://twitter.com/lordmwesh>
>> transworldAfrica.com<http://transworldAfrica.com><
>> http://transworldAfrica.com> | Fluent in computing
>> kenya.or.ke<http://kenya.or.ke><http://kenya.or.ke> | The Kenya we know
>>
>> _______________________________________________
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>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
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>>
>>
>> --
>> James M. Muendo
>>
>> P.O Box 28016 - 00200,
>> Nairobi.
>> Mobile: +254720 100 547<tel:%2B254720%20100%20547>
>> Skype:tim.rick      | Twitter: @MMuendo    | gtalk: timrick | Web:
>> www.muendo.co.ke<http://www.muendo.co.ke><mailto:james at muendo.co.ke><
>> http://muendoshead.blogspot.com/>
>> _______________________________________________
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>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>> _______________________________________________
>> kictanet mailing list
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>>
>> Unsubscribe or change your options at
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>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>> _______________________________________________
>> kictanet mailing list
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>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>>
>> _______________________________________________
>> kictanet mailing list
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>>
>> Unsubscribe or change your options at
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>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>> _______________________________________________
>> kictanet mailing list
>> kictanet at lists.kictanet.or.ke<mailto:kictanet at lists.kictanet.or.ke>
>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>
>> Unsubscribe or change your options at
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>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>>
>>
>> --
>> Regards,
>>
>> Mark Mwangi
>>
>> markmwangi.me.ke<http://markmwangi.me.ke>
>>
>>
>>
>>
>>
>>
>
>
> --
> Regards,
>
> Mark Mwangi
>
> markmwangi.me.ke
>
>
>
>
>
>  _______________________________________________
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>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
>

-- 
Regards,

Mark Mwangi

markmwangi.me.ke
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