[kictanet] Frustrations by Safaricom Reclaiming Money Sent to Wrong numbers!

Sat Sep 1 14:22:44 EAT 2012

This week on Tuesday I had a nasty experience when an Mpesa agent sent my
money to a wrong number though the mistake was mine. For some reason, when I
was asked to clarify my number I thought that I had given them the right one
but one that was wrong. Am sure this happens all the time but the
unfortunate thing is when the person who has received the money refused to
cooperate by returning the money.

In this case, soon after the deposit was done and which went to a Viola, I
and the agent realised the mistake and immediately the agent called
Safaricom to reverse the deposit but within less than  a minute of the
transaction, Safaricom informed the agent that the money, some Kshs11,000
had already been withdrawn and advised me to go and report to the police
which I definitely did. 

What is worrying is that such mistakes are common as reflected in the police
OB but Safaricom clients are getting very frustrated getting their money
back from 'criminals' who want to benefit from the 'free' money sent to
them. 

It takes a while for the criminal investigation department dealing with
these cases to work on them which is very frustrating to the sender.
Safaricom appears not to have a sense of urgency to resolve these issues
since they have all the information of their clients and can even trace the
transactions as they take place. Again, at the police, they give you very
discouraging information to the effect that they doubt if such cases are
ever resolved.  

I believe even as we use technology, there is need for certain mechanisms to
be put in place so that clients are not punished and inconvenienced by
criminals out there abusing technology and the service providers need to be
sensitive to this. How should these emerging technology crimes be handled?

Frustrated Jane

-----Original Message-----
From: kictanet [mailto:kictanet-bounces+info=amwik.org at lists.kictanet.or.ke]
On Behalf Of Edith Adera
Sent: Thursday, August 30, 2012 6:53 PM
To: info at amwik.org
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Kibaki, Raila meddling stalls CCK actions

Bwana Ndemo,

You state that "I think it will be unfair to make any judgement before you
hear from both the President and the Prime Minister."

How do you suggest that the industry stakeholders should hear from the 2
Principals as we are all very concerned by what was posted on KICTANET?.
Should we have a similar arrangement like Grace did with Eng. Kidenda on the
issue of Thika Road?

>From the many posts on this list, you can clearly tell that stakeholders
have many questions and issues to raise? Most have gone unanswered. 

Look forward to your advice.

Edith
________________________________________
From: kictanet [kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke] On
Behalf Of bitange at jambo.co.ke [bitange at jambo.co.ke]
Sent: Wednesday, August 29, 2012 4:30 PM
To: Edith Adera
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Kibaki, Raila meddling stalls CCK actions

Solomon,
The Nation never accused me of corruption and I never put up a spirited
campaign. The Nation simply said that EACC was investigating me for using a
direct method in procuring Konza.  I questioned their sincerity in
publishing the article during the Konza conference when the matter had been
in public domain for over a year.  I also expressed my feelings towards what
I thought was unfair timing.  You can read my post once more.

I think it will be unfair to make any judgement before you hear from both
the President and the Prime Minister. There are structures of communicating
with our leadership. As for me, I need time to first check what needs to be
said and what cannot be said due to legal implications.

I write this while seated at a funeral in Muranga and not having all the
resources. It is only fair to say that I cannot comment for now.

Ndemo.

Sent from my BlackBerryR

-----Original Message-----
From: Solomon Mb?r? Kamau <solo.mburu at gmail.com>
Sender: "kictanet"
<kictanet-bounces+bitange=jambo.co.ke at lists.kictanet.or.ke>Date: Wed, 29 Aug
2012 14:41:51
To: <bitange at jambo.co.ke>
Cc: KICTAnet ICT Policy Discussions<kictanet at lists.kictanet.or.ke>
Subject: Re: [kictanet] Kibaki, Raila meddling stalls CCK actions

Dr. Ndemo, even though you've opted to go silent on this one, I think,
just like you put up a spirited defence when the Nation accused you of
corruption on Konza Tech City, you need to satisfy our curious desire.
The Executive, to which by extent you are a part of, should never
meddle with the telecommuniction sector since this is a liberalized
economy.
If you got the said letters from State House and PM's office, let us
know - we just can't be held at ransom by a few individuals - even the
President who is no longer above the law - to suit their own
interests. This state of affair reminds me of JM Kariuki and his ten
millionaires and ten million poor.

As such, I'm invoking  Article 35 (Sub-Article 1 parts a and b and
Sub-article 3), of the constitution.

Solomon

On 29/08/2012, Edith Adera <eadera at idrc.or.ke> wrote:
> mmm...conspiracy of silence?
>
> Should we be a community that cannot question the powers that be?
>
> Edith
>
> ________________________________________
> From: bitange at jambo.co.ke [bitange at jambo.co.ke]
> Sent: Wednesday, August 29, 2012 1:24 PM
> To: Edith Adera; kictanet
> Cc: KICTAnet ICT Policy Discussions
> Subject: Re: [kictanet] Kibaki, Raila meddling stalls CCK actions
>
> Edith,
> Let me not comment on this issue.
>
> Ndemo.
>
>
> Sent from my BlackBerryR
>
> -----Original Message-----
> From: Edith Adera <eadera at idrc.or.ke>
> Sender: "kictanet"
> <kictanet-bounces+bitange=jambo.co.ke at lists.kictanet.or.ke>Date: Wed, 29
Aug
> 2012 06:06:43
> To: <bitange at jambo.co.ke>
> Cc: KICTAnet ICT Policy Discussions<kictanet at lists.kictanet.or.ke>
> Subject: Re: [kictanet] Kibaki, Raila meddling stalls CCK actions
>
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for
> people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and
> development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
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people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.