[kictanet] Interactive Voice Response System (IVRS)

Fri Jun 15 00:08:34 EAT 2012

Dear Solomon,

Sorry forgot to mention.  It is not toll free, however normal calling rates apply for all networks (no extra charge).  Thank you very much for the positive feedback.

Esther Wanjau

Directorate of e-Government

Presidency & Cabinet Affairs Office

email: esther.wanjau at kenya.go.ke

--- On Thu, 6/14/12, Solomon Mbũrũ Kamau <solo.mburu at gmail.com> wrote:

From: Solomon Mbũrũ Kamau <solo.mburu at gmail.com>
Subject: Re: [kictanet] Interactive Voice Response System (IVRS)
To: "Esther Wanjau" <esther_wanjau at yahoo.com>
Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
Date: Thursday, June 14, 2012, 8:10 AM

Dear Esther,

Just asking, is this number toll free from all networks in Kenya?

Kudos for this initiative.
Now I can see the government 'coming' much closer to me.

Asante sana 

On 14 June 2012 16:51, Esther Wanjau <esther_wanjau at yahoo.com> wrote:

Thank you very much Waudo!

Esther Wanjau

							Directorate of e-Government

							Presidency & Cabinet Affairs Office

							email: esther.wanjau at kenya.go.ke

--- On Thu, 6/14/12, waudo siganga <emailsignet at mailcan.com> wrote:

From: waudo siganga <emailsignet at mailcan.com>
Subject: Re: [kictanet] Interactive Voice Response System (IVRS)

To: "Esther Wanjau" <esther_wanjau at yahoo.com>
Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>

Date: Thursday, June 14, 2012, 6:43 AM

			Congratulations to you and the e-gov team for these developments Esther.

			On Thu, Jun 14, 2012, at 06:38 AM, Esther Wanjau wrote:

							Dear All,

							The Directorate of e-Government has developed an Interactive Voice Response System (IVRS) geared towards providing information about the services provided by the Government to the public. This is departure from the traditional methods of providing this information like through the media (print and electronic), or physical enquiries from where the services are provided. It is a mobile based application where the citizens can get this information. It is a one-stop-shop. The system has been motivated by the high number of citizens (over 65%) with the access to the mobile phones as well as the changing communication channels.

							Please call 0900007282 from from your phone to get government services.  For more information please visit www.e-government.go.ke.  Let us have some feedback.

							Esther Wanjau

							Directorate of e-Government

							Presidency & Cabinet Affairs Office

							email: esther.wanjau at kenya.go.ke

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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

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