[kictanet] Death of landlines
Dorcas Muthoni
dmuthoni at gmail.com
Wed Jul 25 17:37:20 EAT 2012
Of course i sent you all the references Angela.
Here are our reference numbers again dating back in April 2012.
020 2210772 - N/0412/723271
020 2210773 - N/0412/711201
Data - 243401
Please ensure the speedy resolution of the tickets.
On Wed, Jul 25, 2012 at 4:45 PM, Angela Nganga- Mumo <
anganga at orange-tkl.co.ke> wrote:
> Hello Dorcas,
>
> I am yet to receive feedback from you on your faulty lines and references
> to aid follow up.
>
> Kindly share this information so we can be of assistance.
>
> Regards
>
> Angela
>
> *From*: Dorcas Muthoni [mailto:dmuthoni at gmail.com]
> *Sent*: Wednesday, July 25, 2012 04:28 PM
> *To*: Angela Nganga- Mumo
> *Cc*: kictanet at lists.kictanet.or.ke <kictanet at lists.kictanet.or.ke>
> *Subject*: Re: [kictanet] Death of landlines
>
> Dear Angela,
>
> If you would have called me or responded to my email with reference
> numbers for faults reported as you had requested, i would have agreed with
> you that orange-tkl "continuosly make efforts to not only repair the lines
> as quickly as possible but also to put in place new measures to reduce the
> impact using fibre rings and other wireless solutions"
>
> Please advice if there is any aid coming our way.
>
> Regards,
> Muthoni
>
> On Sat, Jul 21, 2012 at 12:46 PM, Angela Nganga- Mumo <
> anganga at orange-tkl.co.ke> wrote:
>
>> Hello Dorcas,
>>
>> You may want to read my subsequent post in Volume 62 issue no.84 on the
>> issue of Loita street and my feedback to the list which concurs with your
>> sentiments.
>>
>> Kindly share your details on faut reporting i.e. references and numbers
>> concerned and I will have them looked into promptly. Also please share any
>> alternate contacts to discuss wityh you the wireless routing.
>>
>> Regards
>>
>> Angela
>>
>> Regards
>>
>> Angela
>>
>> *From*: Dorcas Muthoni [mailto:dmuthoni at gmail.com]
>> *Sent*: Saturday, July 21, 2012 12:38 PM
>> *To*: Angela Nganga- Mumo
>> *Cc*: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
>> *Subject*: Re: [kictanet] Death of landlines
>>
>> Angela,
>>
>> I am surprised you have ignored the Loita Street issue where over 3000
>> customers have been down for the last 3-4 months due to the rains. It has
>> nothing to do with sabotage or vandalism. Can you personally investigate
>> this and respond to the list. I can offer all references for this if you
>> want.
>>
>> This response resembles a very typical PR message.
>>
>> I could share with you all our reference numbers for the faults
>> reported since March, i have visited your shops and they recommend that we
>> call customer care. I think you are simply out of touch with the everyday
>> experiences of TKL customers.
>>
>> I suggest you try a mystery call surely!
>>
>> How come no one has recommended "offer redundancy through wireless at
>> no extra cost for all post paid customers"? We are post paid customers and
>> we have been for years. We had to buy additional wireless telephone lines
>> due to this problems.
>>
>> You have a duty to ensure corrective action is taken on the issues
>> coming out of this discussion.
>>
>> Regards,
>> Muthoni
>>
>> On Sat, Jul 21, 2012 at 10:35 AM, Angela Nganga- Mumo <
>> anganga at orange-tkl.co.ke> wrote:
>>
>>> Dear Listers,
>>>
>>> It is indeed true that our copper fixed line continues to be affected
>>> due to vandalism and sabotage. But we continuosly make efforts to not only
>>> repair the lines as quickly as possible but also to put in place new
>>> measures to reduce the impact using fibre rings and other wireless
>>> solutions.
>>>
>>> Its our sincere hope that now the legal framework is in place to have
>>> stiffer penalties for convicted vandals that the incidences will minimise.
>>>
>>> As Lordmwesh indicates below we also offer redundancy through wireless
>>> at no extra cost for all post paid customers. More details on this can be
>>> obtained from your account manager or at any of our shops.
>>>
>>> On the issue of waiting lists this ordinarily shouldn't be the case for
>>> areas with infrastructure you can get a landline in 5 working days
>>> including the survey. Ali Hussein please contact me with the specific case
>>> for further assistance.
>>>
>>> Its also important to mention, if you allow me, that all faults need to
>>> be reported to customercare there are still many customers who contact the
>>> technician they know or visit an exchange which means the reports aren't
>>> easy to track leading to delays in repair.
>>>
>>> We look forward to being of continued service.
>>>
>>> Regards
>>>
>>> Angela Nganga - Mumo
>>> Chief Corporate Communications Officer
>>>
>>> ----- Original Message -----
>>> From: kictanet-request at lists.kictanet.or.ke [mailto:
>>> kictanet-request at lists.kictanet.or.ke]
>>> Sent: Saturday, July 21, 2012 09:45 AM
>>> To: Angela Nganga- Mumo
>>> Subject: kictanet Digest, Vol 62, Issue 81
>>>
>>> Send kictanet mailing list submissions to
>>> kictanet at lists.kictanet.or.ke
>>>
>>> To subscribe or unsubscribe via the World Wide Web, visit
>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>> or, via email, send a message with subject or body 'help' to
>>> kictanet-request at lists.kictanet.or.ke
>>>
>>> You can reach the person managing the list at
>>> kictanet-owner at lists.kictanet.or.ke
>>>
>>> When replying, please edit your Subject line so it is more specific
>>> than "Re: Contents of kictanet digest..."
>>>
>>>
>>> Today's Topics:
>>>
>>> 1. Re: [ISOC_KE] How Safaricom Steals Your Internet Bundle
>>> (Ali Hussein)
>>> 2. Re: The Death of Landlines? (Ali Hussein)
>>> 3. Re: The Death of Landlines? (Kivuva)
>>> 4. Re: The Death of Landlines? (Dorcas Muthoni)
>>>
>>>
>>> ----------------------------------------------------------------------
>>>
>>> Message: 1
>>> Date: Sat, 21 Jul 2012 08:38:10 +0300
>>> From: Ali Hussein <ali at hussein.me.ke>
>>> To: Grace Githaiga <ggithaiga at hotmail.com>
>>> Cc: "kictanet at lists.kictanet.or.ke" <kictanet at lists.kictanet.or.ke>,
>>> isoc at orion.my.co.ke
>>> Subject: Re: [kictanet] [ISOC_KE] How Safaricom Steals Your Internet
>>> Bundle
>>> Message-ID:
>>> <CAPjmBy0B5Cn5OFC=
>>> S9YFTz06hxStgdOwX0fzPv+WiOReCBpebA at mail.gmail.com>
>>> Content-Type: text/plain; charset="windows-1252"
>>>
>>> Grace
>>>
>>> The question is: What is the regulator doing about this?
>>>
>>> Ali Hussein
>>>
>>> On Fri, Jul 20, 2012 at 11:29 PM, Grace Githaiga <ggithaiga at hotmail.com
>>> >wrote:
>>>
>>> >
>>> > 99% of Kenya?s 6.5m <
>>> http://cck.go.ke/news/2012/Mobile_Subscribers.html> internet
>>> > users access it via mobile, of which Safaricom owns 77% marketshare.
>>> >
>>> > In Kenya, when you buy a 1.5Gb internet bundle from Safaricom you pay
>>> > 1000ksh (~$12). You?ve paid for the data, and there is no additional
>>> cost
>>> > to Safaricom if you were to use that data today or a year from now. The
>>> > whole concept of data bundle expiry is ridiculous, as noted by
>>> Safaricom
>>> > CEO Bob Collymore when he visited the iHub:
>>> >
>>> > ?When you go into a petrol station and fill up your car, does the
>>> owner of
>>> > the petrol station tell you to bring it back on Wednesday to take back
>>> > what?s left in the vehicle? Of course not. So I ask, why the hell are
>>> we
>>> > doing that??
>>> >
>>> >
>>> > Read on
>>> >
>>> >
>>> http://whiteafrican.com/2012/07/18/how-safaricom-steals-your-internet-bundle/
>>> >
>>> > _______________________________________________
>>> > isoc mailing list
>>> > isoc at orion.my.co.ke
>>> > http://orion.my.co.ke/cgi-bin/mailman/listinfo/isoc
>>> >
>>> >
>>>
>>>
>>> --
>>>
>>> *Ali Hussein|Managing Partner*
>>>
>>> *
>>> *Telemedia Africa
>>> Azania Technology Group
>>>
>>> Chaka Court, Argwings Kodhek Road
>>>
>>> P O Box 14556-00100
>>>
>>> Office: +254 737 751409
>>>
>>> Cell: +254 773/713 601113
>>>
>>> *Nairobi, Kenya*
>>>
>>>
>>>
>>>
>>>
>>> Twitter: @AliHKassim
>>>
>>> Skype: abu-jomo
>>>
>>>
>>> "You generally hear that what a man doesn't know doesn't hurt him, but in
>>> business what a man doesn't know does hurt.". - E. St. Elmo Lewis,
>>> member,
>>> Advertising Hall of Fame
>>> -------------- next part --------------
>>> An HTML attachment was scrubbed...
>>> URL: <
>>> https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20120721/9ce37759/attachment-0001.html
>>> >
>>>
>>> ------------------------------
>>>
>>> Message: 2
>>> Date: Sat, 21 Jul 2012 08:39:48 +0300
>>> From: Ali Hussein <ali at hussein.me.ke>
>>> To: Edith Adera <eadera at idrc.or.ke>
>>> Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
>>> Subject: Re: [kictanet] The Death of Landlines?
>>> Message-ID:
>>> <
>>> CAPjmBy2fwayqgoz10aJOzPQQuggecyiMveRCSLiVG5_tFVHgyA at mail.gmail.com>
>>> Content-Type: text/plain; charset="windows-1252"
>>>
>>> Edith
>>>
>>> Try getting a new landline...Apparently there are still waiting lists!!!
>>>
>>> Ali Hussein
>>>
>>> On Fri, Jul 20, 2012 at 4:51 PM, Edith Adera <eadera at idrc.or.ke> wrote:
>>>
>>> > Lister?s****
>>> >
>>> > ** **
>>> >
>>> > Does anyone know what?s going on at?is it Orange Telkom or Telkom
>>> Kenya?
>>> > about landlines. When corporate lines go down it seems they are not
>>> being
>>> > repaired, is this a sign of the ?death of landlines??****
>>> >
>>> > ** **
>>> >
>>> > Seriously need to understand what is going on?****
>>> >
>>> > ** **
>>> >
>>> > Edith****
>>> >
>>> > *??________________*
>>> >
>>> > *Edith Ofwona Adera*
>>> >
>>> > Senior Program Specialist ****
>>> >
>>> > Climate Change and Water Program****
>>> >
>>> > Agriculture and Environment ****
>>> >
>>> > International Development Research Centre ****
>>> >
>>> > Regional Office for Eastern and Southern Africa ****
>>> >
>>> > Liason House 2nd floor, State House Avenue, Nairobi, Kenya****
>>> >
>>> > +254-20-2713160/1 | Fax: +254-20-2711063 | Mobile: +254-733-624345
>>> ****
>>> >
>>> > eadera at idrc.ca | www.idrc.ca | www.crdi.ca****
>>> >
>>> > ** **
>>> >
>>> > _______________________________________________
>>> > kictanet mailing list
>>> > kictanet at lists.kictanet.or.ke
>>> > https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>> >
>>> > Unsubscribe or change your options at
>>> >
>>> https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
>>> >
>>> > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>> > for people and institutions interested and involved in ICT policy and
>>> > regulation. The network aims to act as a catalyst for reform in the ICT
>>> > sector in support of the national aim of ICT enabled growth and
>>> development.
>>> >
>>> > KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>> > online that you follow in real life: respect people's times and
>>> bandwidth,
>>> > share knowledge, don't flame or abuse or personalize, respect privacy,
>>> do
>>> > not spam, do not market your wares or qualifications.
>>> >
>>>
>>>
>>>
>>> --
>>>
>>> *Ali Hussein|Managing Partner*
>>>
>>> *
>>> *Telemedia Africa
>>> Azania Technology Group
>>>
>>> Chaka Court, Argwings Kodhek Road
>>>
>>> P O Box 14556-00100
>>>
>>> Office: +254 737 751409
>>>
>>> Cell: +254 773/713 601113
>>>
>>> *Nairobi, Kenya*
>>>
>>>
>>>
>>>
>>>
>>> Twitter: @AliHKassim
>>>
>>> Skype: abu-jomo
>>>
>>>
>>> "You generally hear that what a man doesn't know doesn't hurt him, but in
>>> business what a man doesn't know does hurt.". - E. St. Elmo Lewis,
>>> member,
>>> Advertising Hall of Fame
>>> -------------- next part --------------
>>> An HTML attachment was scrubbed...
>>> URL: <
>>> https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20120721/d8505488/attachment-0001.html
>>> >
>>>
>>> ------------------------------
>>>
>>> Message: 3
>>> Date: Sat, 21 Jul 2012 09:18:24 +0300
>>> From: Kivuva <Kivuva at transworldafrica.com>
>>> Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
>>> Subject: Re: [kictanet] The Death of Landlines?
>>> Message-ID:
>>> <CAEhPqwrd9fdzY-=
>>> A7-Md3aGLfBSLiQqHYsFa+pKo7oSd6b2Uiw at mail.gmail.com>
>>> Content-Type: text/plain; charset=windows-1252
>>>
>>> Phillip Adar has put it sanctily as it is. Cable vandalism has done
>>> TKL in. This is the point the late Minister Michuki (may he rest in
>>> peace), used to say "shoot on sight".
>>>
>>> In my company, I had 8 landlines, but currently, none is working, but
>>> Orange engineers are always on sight pulling more underground copper,
>>> but as Adar has put it, before a week is over, the cable is fished
>>> out.
>>>
>>> The solution that worked for me is to get CDMA headsets where my
>>> landlines are redirected when copper service is unavailable.
>>>
>>> --
>>> Lordmwesh
>>>
>>> On 21/07/2012, Ali Hussein <ali at hussein.me.ke> wrote:
>>> > Edith
>>> >
>>> > Try getting a new landline...Apparently there are still waiting
>>> lists!!!
>>> >
>>> > Ali Hussein
>>> >
>>> > On Fri, Jul 20, 2012 at 4:51 PM, Edith Adera <eadera at idrc.or.ke>
>>> wrote:
>>> >
>>> >> Lister?s****
>>> >>
>>> >> ** **
>>> >>
>>> >> Does anyone know what?s going on at?is it Orange Telkom or Telkom
>>> Kenya?
>>> >> about landlines. When corporate lines go down it seems they are not
>>> being
>>> >> repaired, is this a sign of the ?death of landlines??****
>>> >>
>>> >> ** **
>>> >>
>>> >> Seriously need to understand what is going on?****
>>> >>
>>> >> ** **
>>> >>
>>> >> Edith****
>>> >>
>>> >> *??________________*
>>> >>
>>> >> *Edith Ofwona Adera*
>>> >>
>>> >> Senior Program Specialist ****
>>> >>
>>> >> Climate Change and Water Program****
>>> >>
>>> >> Agriculture and Environment ****
>>> >>
>>> >> International Development Research Centre ****
>>> >>
>>> >> Regional Office for Eastern and Southern Africa ****
>>> >>
>>> >> Liason House 2nd floor, State House Avenue, Nairobi, Kenya****
>>> >>
>>> >> +254-20-2713160/1 | Fax: +254-20-2711063 | Mobile: +254-733-624345
>>> ****
>>> >>
>>> >> eadera at idrc.ca | www.idrc.ca | www.crdi.ca****
>>> >>
>>> >> ** **
>>> >>
>>> >> _______________________________________________
>>> >> kictanet mailing list
>>> >> kictanet at lists.kictanet.or.ke
>>> >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>> >>
>>> >> Unsubscribe or change your options at
>>> >>
>>> https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
>>> >>
>>> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>> platform
>>> >> for people and institutions interested and involved in ICT policy and
>>> >> regulation. The network aims to act as a catalyst for reform in the
>>> ICT
>>> >> sector in support of the national aim of ICT enabled growth and
>>> >> development.
>>> >>
>>> >> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>> >> online that you follow in real life: respect people's times and
>>> >> bandwidth,
>>> >> share knowledge, don't flame or abuse or personalize, respect
>>> privacy, do
>>> >> not spam, do not market your wares or qualifications.
>>> >>
>>> >
>>> >
>>> >
>>> > --
>>> >
>>> > *Ali Hussein|Managing Partner*
>>> >
>>> > *
>>> > *Telemedia Africa
>>> > Azania Technology Group
>>> >
>>> > Chaka Court, Argwings Kodhek Road
>>> >
>>> > P O Box 14556-00100
>>> >
>>> > Office: +254 737 751409
>>> >
>>> > Cell: +254 773/713 601113
>>> >
>>> > *Nairobi, Kenya*
>>> >
>>> >
>>> >
>>> >
>>> >
>>> > Twitter: @AliHKassim
>>> >
>>> > Skype: abu-jomo
>>> >
>>> >
>>> > "You generally hear that what a man doesn't know doesn't hurt him, but
>>> in
>>> > business what a man doesn't know does hurt.". - E. St. Elmo Lewis,
>>> member,
>>> > Advertising Hall of Fame
>>> >
>>>
>>>
>>> --
>>> ______________________
>>> Mwendwa Kivuva
>>> For
>>> Business Development
>>> Transworld Computer Channels
>>> Cel: 0722402248
>>> twitter.com/lordmwesh
>>> transworldAfrica.com | Fluent in computing
>>> kenya.or.ke | The Kenya we know
>>>
>>>
>>>
>>> ------------------------------
>>>
>>> Message: 4
>>> Date: Sat, 21 Jul 2012 09:41:50 +0300
>>> From: Dorcas Muthoni <dmuthoni at gmail.com>
>>> To: Edith Adera <eadera at idrc.or.ke>
>>> Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
>>> Subject: Re: [kictanet] The Death of Landlines?
>>> Message-ID:
>>> <CACFhaS45ToCeuLxgdjJeVusofm89nAX-=
>>> boDeQoonOcvzWCAWA at mail.gmail.com>
>>> Content-Type: text/plain; charset="windows-1252"
>>>
>>> Dear Edith,
>>>
>>> I totally agree with you. Our TKL lines went down end of March after the
>>> onset of the rains. I understand about 3000 customers have been down on
>>> Loita Street since then. Remember the story of the rains going with the
>>> lines..
>>>
>>> We have called anybody and everybody to have this sorted. Customer care
>>> is
>>> not sincere, the person in charge of our lines has kept taking us rounds.
>>>
>>> I saw Orange the other day asking treasury to bail them out, this is
>>> actually a serious matter and they should be exposed to relevant
>>> authorities.
>>>
>>> Services must be rendered, i know Orange hope to make in roads on GSM,
>>> but
>>> they have the responsibility to ensure that the copper network investment
>>> is not lost.
>>>
>>> TKL is still partly owned by GoK.
>>>
>>> Muthoni
>>>
>>> On Sat, Jul 21, 2012 at 12:09 AM, Edith Adera <eadera at idrc.or.ke> wrote:
>>>
>>> > Phillip/Washington,
>>> >
>>> > While vandalism may be a big issue (and thanks to law it's now an
>>> economic
>>> > crime), the question still not answered as Washington rightly points
>>> out is
>>> > what became of TKL/Orange service delivery?
>>> >
>>> > How can you have clients off service for more than 3 months while they
>>> pay
>>> > for the basic cost of maintaining landlines that are not working and
>>> with
>>> > NO idea when the problem will be resolved? Can this be categorized as
>>> > "denial of service" hence subject to CCK intervention? what are the
>>> > regulatory implications of persistent poor QoS?
>>> >
>>> > If there is any lister from TKL/Orange, can they let us know what is
>>> going
>>> > on? any word from CCK?
>>> >
>>> > Edith
>>> >
>>> > *________________ * ** ****
>>> >
>>> > *Edith Ofwona Adera *****
>>> >
>>> > Senior Program Specialist
>>> >
>>> > Climate Change & Water Program
>>> >
>>> > International Development Research Centre | Centre de recherches pour
>>> le
>>> > d?veloppement international****
>>> >
>>> > Regional Office for Eastern and Southern Africa
>>> >
>>> > Tel: +254202713160 | Fax/T?l?c: +254202711063 | Skype: edithadera
>>> >
>>> > eadera at idrc.or.ke | www.idrc.ca | www.crdi.ca
>>> >
>>> > ------------------------------
>>> > *From:* kictanet [kictanet-bounces+eadera=
>>> idrc.or.ke at lists.kictanet.or.ke]
>>> > On Behalf Of Odhiambo Washington [odhiambo at gmail.com]
>>> > *Sent:* 20 July 2012 23:41
>>> > *To:* Edith Adera
>>> > *Cc:* KICTAnet ICT Policy Discussions
>>> > *Subject:* Re: [kictanet] The Death of Landlines?
>>> >
>>> > Thanks, Philip, but this is pure nostalgia you've put across. It has
>>> > nothing to do with service delivery, really.
>>> >
>>> > TKL is the only company that had fibre as the last mile before everyone
>>> > else. Did they take advantage of that?
>>> >
>>> > TKL is the parent company of Safaricom, who now is the market leader.
>>> What
>>> > went wong?
>>> >
>>> > Do you remember the days of "The Watchman" - when people had to resort
>>> to
>>> > the Daily Nation's Watchman column in order to spur KPT&C into action?
>>> >
>>> > I see the problem as being more of culture than vandalism. Yes, there
>>> is
>>> > vandalism, but culture plays out more prominently.
>>> >
>>> > You just need to single out a problem, like what Edith is facing and
>>> > you'll come to realize that vandalism has nothing to do with it.
>>> >
>>> > Even KPLC faces vandals who take away transformers - a more dangerous
>>> > venture. If they were TKL, there will be no more service on copper!
>>> >
>>> >
>>> >
>>> >
>>> >
>>> > On Fri, Jul 20, 2012 at 10:30 PM, Philip Adar <philip.adar at gmail.com
>>> >wrote:
>>> >
>>> >> The problem with the landlines has nothing to do with Telkom Kenya
>>> >> Limited (TKL), but has everything to do with the rest of us, yes all
>>> of us
>>> >> as Kenyans. TKL as a company will always be happy to offer better
>>> services
>>> >> to her customers in this competitive and saturated telecommunications
>>> >> market place.
>>> >>
>>> >> Investment in copper is a very expensive undertaking. It is expensive
>>> to
>>> >> procure and install copper cables more than any other form of
>>> >> telecommunications infrastructure the world over. Many companies who
>>> >> operate copper lines make profit by striving to derive maximum
>>> benefit from
>>> >> copper over long durations of time (maybe 5 to 10 years of service).
>>> But of
>>> >> late, the Kenyan populace has developed a very high appetite for
>>> harvesting
>>> >> copper such that even getting 24hours of copper in the ground is
>>> becoming a
>>> >> nightmare!
>>> >>
>>> >> I know this from my previous experience while working for TKL.
>>> >>
>>> >> TKL has a maintenance team. Every time an outage occurs (most cases
>>> will
>>> >> be that somebody has cut-out and stolen some copper cable), they will
>>> >> respond by visiting the affected areas and replacing the stolen
>>> cables. But
>>> >> in 99% of the cases, the replaced cable will be stolen the very night
>>> it is
>>> >> installed! The thieves will keep an eye and immediately the cable is
>>> >> replaced, they will come harvesting again!!!
>>> >>
>>> >> Now the question arises: How many times will the company be
>>> financially
>>> >> capable of replacing cables that get stolen 24 hours later?
>>> >>
>>> >> I remember with nostalgia some times back when overhead copper cables
>>> >> used to run parallel to the major roads in Kenya; even to the remote
>>> >> village where I come from, we had copper cables providing
>>> >> telecommunications services to the local post office. It was common
>>> to see
>>> >> KPLC power cables on one side of the road and Kenya Post and
>>> >> Telecommunications Corporation (KPTC) cables on the other. How comes
>>> KPLC
>>> >> cables still remain standing while KPTC cables are today non
>>> existent? Do
>>> >> anyone believe KPTC initiated a project to harvest the cables and
>>> kept them
>>> >> in a store somewhere?
>>> >>
>>> >> People in this country; and perhaps people in the ICT industry have
>>> made
>>> >> money by profiteering from copper cable vandalism!
>>> >>
>>> >> It is still common to get fixed lines in developed countries, and I
>>> >> guarantee that fixed lines will remain the best form of providing
>>> >> telecommunication services for several years into the future.
>>> >>
>>> >> The ministry of communications (thanks to Dr. Ndemo) has done her bit
>>> by
>>> >> supporting the industry by introducing strict penalty for cable
>>> vandals. We
>>> >> need to do our part by encouraging community policing and ensuring
>>> that all
>>> >> cable vandals are identified, arrested and charged in court.
>>> >>
>>> >> TKL would love to have everyone on landlines, in fact TKL would be
>>> very
>>> >> happy to install additional landlines if we were to stop stealing
>>> them. In
>>> >> my view, it may not be very correct to believe that TKL employes are
>>> very
>>> >> incompetent and just too lazy to support the infrastructure which
>>> >> generates revenue for the company.
>>> >>
>>> >> We have identified a problem, and the problem is extremely
>>> unsustainable
>>> >> levels of cable theft than has been experienced in any part of the
>>> world
>>> >> before. We need to see people here generating ideas on how we can
>>> root out
>>> >> cable vandalism in our society. We need ideas on methods of providing
>>> >> infrastructure sustainability in our country. The academia, the
>>> industry
>>> >> and the society have roles to play to see a future of development into
>>> >> vision 2030, a future of honesty, a future devoid of business
>>> malpractices
>>> >> that have seen some organizations benefiting using in appropriate
>>> means by
>>> >> sabotaging others...
>>> >>
>>> >> TKL, our companies, our institutions and all our people need such
>>> ideas.
>>> >> This should be the focus....
>>> >>
>>> >> Regards
>>> >> Philip
>>> >>
>>> >> On Fri, Jul 20, 2012 at 5:47 PM, Odhiambo Washington <
>>> odhiambo at gmail.com
>>> >> > wrote:
>>> >>
>>> >>>
>>> >>>
>>> >>> On Fri, Jul 20, 2012 at 4:51 PM, Edith Adera <eadera at idrc.or.ke>
>>> wrote:
>>> >>>
>>> >>>> Lister?s****
>>> >>>>
>>> >>>> ****
>>> >>>>
>>> >>>> Does anyone know what?s going on at?is it Orange Telkom or Telkom
>>> >>>> Kenya? about landlines. When corporate lines go down it seems they
>>> are not
>>> >>>> being repaired, is this a sign of the ?death of landlines??****
>>> >>>>
>>> >>>> ****
>>> >>>>
>>> >>>> Seriously need to understand what is going on?
>>> >>>>
>>> >>>>
>>> >>>>
>>> >>>
>>> >>> Personally, I think that unless someone has something special to
>>> carry
>>> >>> on top of the copper, then it's that time in life they drop the
>>> "landline".
>>> >>> There is nothing special about them.
>>> >>> It's also pretty easy these days for an organization to "change their
>>> >>> contact phone numbers" - by a simple change of "Our Contacts" on the
>>> >>> website, or a mailshot to their suppliers/clients.
>>> >>>
>>> >>> Sorry I did not answer your question directly, but TKL/Orange has
>>> been
>>> >>> working on redoing their cabling in many areas. Perhaps this is what
>>> is
>>> >>> affecting you. I understand how difficult it is to do business with
>>> Orange
>>> >>> when it comes to fixing problems. Their Customer Care still sux, and
>>> the
>>> >>> bureaucracy is still very much embedded. I resorted to walking to the
>>> >>> Exchange and seeking out the technicians in order to have my
>>> problems with
>>> >>> landlines addressed. Maybe you should do just that!
>>> >>>
>>> >>>
>>> >>>
>>> >>> --
>>> >>> Best regards,
>>> >>> Odhiambo WASHINGTON,
>>> >>> Nairobi,KE
>>> >>> +254733744121/+254722743223
>>> >>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>>> >>> I can't hear you -- I'm using the scrambler.
>>> >>>
>>> >>>
>>> >>> _______________________________________________
>>> >>> kictanet mailing list
>>> >>> kictanet at lists.kictanet.or.ke
>>> >>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>> >>>
>>> >>> Unsubscribe or change your options at
>>> >>>
>>> https://lists.kictanet.or.ke/mailman/options/kictanet/philip.adar%40gmail.com
>>> >>>
>>> >>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>> platform
>>> >>> for people and institutions interested and involved in ICT policy and
>>> >>> regulation. The network aims to act as a catalyst for reform in the
>>> ICT
>>> >>> sector in support of the national aim of ICT enabled growth and
>>> development.
>>> >>>
>>> >>> KICTANetiquette : Adhere to the same standards of acceptable
>>> behaviors
>>> >>> online that you follow in real life: respect people's times and
>>> bandwidth,
>>> >>> share knowledge, don't flame or abuse or personalize, respect
>>> privacy, do
>>> >>> not spam, do not market your wares or qualifications.
>>> >>>
>>> >>
>>> >>
>>> >>
>>> >> --
>>> >> Regards
>>> >>
>>> >> Philip Adar
>>> >>
>>> >>
>>> >
>>> >
>>> > --
>>> > Best regards,
>>> > Odhiambo WASHINGTON,
>>> > Nairobi,KE
>>> > +254733744121/+254722743223
>>> > _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>>> > I can't hear you -- I'm using the scrambler.
>>> >
>>> >
>>> > _______________________________________________
>>> > kictanet mailing list
>>> > kictanet at lists.kictanet.or.ke
>>> > https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>> >
>>> > Unsubscribe or change your options at
>>> >
>>> https://lists.kictanet.or.ke/mailman/options/kictanet/dmuthoni%40gmail.com
>>> >
>>> > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>> > for people and institutions interested and involved in ICT policy and
>>> > regulation. The network aims to act as a catalyst for reform in the ICT
>>> > sector in support of the national aim of ICT enabled growth and
>>> development.
>>> >
>>> > KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>> > online that you follow in real life: respect people's times and
>>> bandwidth,
>>> > share knowledge, don't flame or abuse or personalize, respect privacy,
>>> do
>>> > not spam, do not market your wares or qualifications.
>>> >
>>>
>>>
>>>
>>> --
>>> Muthoni
>>>
>>> My Blog: http://rugongo.blogspot.com/
>>> --------------------------------------------
>>> Mahatma Gandhi once said:-
>>>
>>> First they ignore you,
>>> Then they laugh at you,
>>> Then they fight you,
>>> AND THEN YOU WIN!!!
>>> -------------- next part --------------
>>> An HTML attachment was scrubbed...
>>> URL: <
>>> https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20120721/648f62c6/attachment.html
>>> >
>>>
>>> ------------------------------
>>>
>>> Subject: Digest Footer
>>>
>>> _______________________________________________
>>> kictanet mailing list
>>> kictanet at lists.kictanet.or.ke
>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>
>>>
>>> ------------------------------
>>>
>>> End of kictanet Digest, Vol 62, Issue 81
>>> ****************************************
>>>
>>>
>>>
>>> #############################################################################################################################################################################
>>> IMPORTANT. This e-mail message and any attachments are strictly
>>> confidential and may be protected by law. This message is
>>> intended only for the named recipient(s) above.
>>> If you have received this message in error, or are not the named
>>> recipient(s), please immediately notify the sender and delete this e-mail
>>> message.
>>> Any unauthorized view, usage or disclosure of this message is prohibited.
>>> Since e-mail messages may not be reliable, France Telecom Group shall
>>> not be liable for any message if modified, changed or falsified.
>>> Additionally the recipient should ensure they are actually virus free.
>>>
>>> #############################################################################################################################################################################
>>>
>>> _______________________________________________
>>> kictanet mailing list
>>> kictanet at lists.kictanet.or.ke
>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>
>>> Unsubscribe or change your options at
>>> https://lists.kictanet.or.ke/mailman/options/kictanet/dmuthoni%40gmail.com
>>>
>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>> for people and institutions interested and involved in ICT policy and
>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>> sector in support of the national aim of ICT enabled growth and development.
>>>
>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>> online that you follow in real life: respect people's times and bandwidth,
>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>>> not spam, do not market your wares or qualifications.
>>>
>>
>>
>>
>> --
>> Muthoni
>>
>> My Blog: http://rugongo.blogspot.com/
>> --------------------------------------------
>> Mahatma Gandhi once said:-
>>
>> First they ignore you,
>> Then they laugh at you,
>> Then they fight you,
>> AND THEN YOU WIN!!!
>>
>>
>> ------------------------------
>> *IMPORTANT*. This e-mail message and any attachments are strictly
>> confidential and may be protected by law. This message is intended only for
>> the named recipient(s) above. If you have received this message in error,
>> or are not the named recipient(s), please immediately notify the sender and
>> delete this e-mail message. Any unauthorized view, usage or disclosure of
>> this message is prohibited. Since e-mail messages may not be reliable,
>> France Telecom Group shall not be liable for any message if modified,
>> changed or falsified. Additionally the recipient should ensure they are
>> actually virus free.
>>
>> ------------------------------
>>
>>
>
>
> --
> Muthoni
>
> My Blog: http://rugongo.blogspot.com/
> --------------------------------------------
> Mahatma Gandhi once said:-
>
> First they ignore you,
> Then they laugh at you,
> Then they fight you,
> AND THEN YOU WIN!!!
>
>
> ------------------------------
> *IMPORTANT*. This e-mail message and any attachments are strictly
> confidential and may be protected by law. This message is intended only for
> the named recipient(s) above. If you have received this message in error,
> or are not the named recipient(s), please immediately notify the sender and
> delete this e-mail message. Any unauthorized view, usage or disclosure of
> this message is prohibited. Since e-mail messages may not be reliable,
> France Telecom Group shall not be liable for any message if modified,
> changed or falsified. Additionally the recipient should ensure they are
> actually virus free.
> ------------------------------
>
>
--
Muthoni
My Blog: http://rugongo.blogspot.com/
--------------------------------------------
Mahatma Gandhi once said:-
First they ignore you,
Then they laugh at you,
Then they fight you,
AND THEN YOU WIN!!!
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20120725/cd8f4099/attachment.htm>
More information about the KICTANet
mailing list