[kictanet] Kenya changes BPO strategy, striving for efficiency

[Edwin Onchari]

Listers,

I echo Peres' observations that the government outsourcing; Marketing
(Locally and Internationally) are key components in getting the sector
re-invigorated. There is still appetite internationally to outsource to
Kenya, and increasingly local companies are beginning to see the sense in
outsourcing non-critical services to local BPO players. Local organizations
need to be incentivized to outsource more,  which in turn will have a
knock-on effect in stimulating growth, building capacity, creating internal
efficiencies, etc in the sector.

Best Regards,

Edwin

-----Original Message-----
From: kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke
[mailto:kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke] On
Behalf Of peres_were at yahoo.co.uk
Sent: Friday, April 27, 2012 8:45 AM
To: Edwin
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Kenya changes BPO strategy, striving for efficiency

Its great that the govt is looking at outsourcing some of its processes.
This will go a long way in building the local BPO sector.
 
However while building capacity let us continue to market the sector. The
marketing that was done over the past 5 years is now beginning to yield
fruit.   Some big name international players plan to either set up in Kenya
or outsource to Kenya. 

These companies would also help to build capacity through skills transfer by
partnering with local BPOs in Joint Ventures. It shortens the learning
curve.



Peres
Sent from my BlackBerryR

-----Original Message-----
From: Grace Githaiga <ggithaiga at hotmail.com>
Sender: kictanet-bounces+peres_were=yahoo.co.uk at lists.kictanet.or.ke
Date: Thu, 26 Apr 2012 20:31:23 
To: Peres Were<peres_were at yahoo.co.uk>
Cc: KICTAnet ICT Policy Discussions<kictanet at lists.kictanet.or.ke>
Subject: [kictanet] Kenya changes BPO strategy, striving for efficiency

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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.

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