[kictanet] An Open Letter to Zuku (Help me please!!!)

[Andrea Bohnstedt]

What I actually find astonishing is that there hasn't been a response from
someone at Zuku on this list yet.

On 17 March 2011 08:59, Francis Hook <francis.hook at gmail.com> wrote:

> Yes, it was I who queried what merits discussion on Kictanet and whether it
> should be a conduit for customer service issues.
>
> Well, I'm only chiming in to broadly touch on issues of QoS (and to a
> certain extent SLAs and what providers position as connectivity and speeds
> (and disclosures relating to contention).   I think this area is very vague
> with ISPs and perhaps the ignorance gap among users is sometimes exploited.
>
>
> On QoS - as a Zuku subscriber, I am advised this morning that both TEAMS
> and SEACOM are down....and that there are no redundant links (!!!!) -
> perhaps the CS person I spoke to is not privy to such info?   Can Zuku
> really afford to drive passengers without a spare wheel? No redundancy?
>
> On a brighter note, its gratifying to see CCK take this issues up - perhaps
> they could simply share the customer complaints link and a brief note
> outlining at which point they can take the issue up (i.e. when efforts to
> escalate with the provider have failed).
>
>
>
> On 16 March 2011 18:18, Edith Adera <eadera at idrc.or.ke> wrote:
>
>>  It's strange that CCK never responds to issues on KICTANET list except
>> the other day I saw an email from Christopher.
>>
>> Does CCK have a consumer affairs department. Can complaint procedures be
>> published? and QoS performance of all companies be made public?
>>
>> I was just about to sign up to Zuku after the feedback we got from listers
>> on broadband!
>>
>> A consumer study we've just published points to serious complaints in the
>> Internet market which are not being addressed.
>>
>> Edith
>>
>> *________________                                    *
>>
>> *Edith Ofwona Adera *
>>
>> Senior Program Specialist
>>
>> ICT4D Program and Climate Change & Water Program
>>
>> International Development Research Centre | Centre de recherches pour le
>> développement international
>>
>> Regional Office for Eastern and Southern Africa
>>
>> Tel: +254202713160 | Fax/Téléc: +254202711063 | Skype: edithadera
>>
>> eadera at idrc.or.ke | www.idrc.ca | www.crdi.ca
>>
>>   ------------------------------
>>
>
>
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-- 
Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt>
Publisher
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