[kictanet] Is there an sms blockade by safaricom to Telkom?

[amugambi at jambo.co.ke]

Hello all,

Looks like there is now flow of sms, however the ones for saturday, sunday
and monday (Today) till 11.13am are "lost"

It is hoped the concerned will explain this outage and also make good a
refund for the non delivered sms as has been the case in the past.

Regards,


> Hi,
>
> I confirm what Mr. Mugambi is saying messages from Safaricom are not
> getting
> through to Orange numbers but those from Orange are getting though to
> Safaricom,
>
> It will be premature to point fingers as the issue could be caused by
> either
> side can the person must likely to suffer identify the issue.
>
> What happens when a message does not get through am I still charged?
>
> Regards
>  Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
>
>
> Tel: +254722511225, +254202010696
>
>
>
>
> ________________________________
> From: Safaricom Support <Support at Safaricom.co.ke>
> To: robertyawe at yahoo.co.uk
> Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> Sent: Sun, 10 April, 2011 16:56:55
> Subject: Re: [kictanet] Is there an sms blockade by safaricom to Telkom?
>
> Hi
>
> We didn't have any general problem reported to us regarding the issue,
> kindly assist us more information for us to investigate.
> - Date and time the sms was sent
> - Number which sent the sms
> - Intended the recipient number
> Thanks for the feedback.
>
> Regards
> Muchoki
>
>
> -----Original Message-----
> From: kictanet-bounces+support=safaricom.co.ke at lists.kictanet.or.ke
> [mailto:kictanet-bounces+support=safaricom.co.ke at lists.kictanet.or.ke]
> On Behalf Of amugambi at jambo.co.ke
> Sent: Sunday, April 10, 2011 4:47 PM
> To: Safaricom Support
> Cc: KICTAnet ICT Policy Discussions
> Subject: [kictanet] Is there an sms blockade by safaricom to Telkom?
>
> Hello listers,
>
> From last Friday, at around 4.pm, i have noticed that sms from Safaricom
> to telkom 020XXX XXXX are not being delivered, (But being charged for of
> course!!). However the reverse (from 020XXX XXXX are being delivered,
> and
> very promptly)
>
> All attempts to get an explanation by calling Safaricom Helpline 100
> have
> been futile.
>
> Before making a formal complaint the Regulator, is there anyone on this
> list who can shed light as to what is happening?
>
>
> Regards,
>
> Anthony
>
>
>
> ----------------------------------------------
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>
> NOTE:
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> Terms &
> Conditions. Please click here to read the policy.
>
> #####################################################################################
> ----------------------------------------------
> This message has been scanned for viruses and
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>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and
> development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.



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