[kictanet] Safaricom fine print?

[Harry Karanja]

Edwin,

I've faced this problem too, but in my case I found it occurred when I was
subscribed to the SMS go crazy product. However I believe this is just one
small example of the many billing quirks I've experienced with my Safaricom
prepaid line. Just today, I experienced an irrational drawdowns in airtime
and in the middle of writing a complaint, the airtime was magically
restored.

I think that if Safaricom provided electronic billing statements for prepaid
lines (like those offered for postpaid lines), it would go a long way in
assuaging its customers that they are not being ripped off. I hope someone
at Safaricom is reading this because this is long overdue.

Harry Karanja 
-----Original Message-----
From: kictanet-bounces+kairo=softlaw.co.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+kairo=softlaw.co.ke at lists.kictanet.or.ke] On Behalf
Of Edwin Onchari
Sent: Sunday, September 05, 2010 2:11 PM
To: kairo at softlaw.co.ke
Cc: 'KICTAnet ICT Policy Discussions'
Subject: Re: [kictanet] Safaricom fine print?

Thanks Max, will try that

Edwin

-----Original Message-----
From: Ochieng Maxwell [mailto:maxwell at barua.co.ke] 
Sent: Sunday, September 05, 2010 12:29 PM
To: eonchari at lynxbits.com
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Safaricom fine print?


@eonchari
Think this happens when your edge/3G/GPRS is on, all you need to do is 
disconnect from it and you will be able to utilize all the credit you 
have untill 0.00.

Maxwell

eonchari at lynxbits.com wrote:
>
> It has been happening for three days now, I make calls and I get 
> disconnected for insufficient funds. When I send a balance inquiry 
> sms, I have a balance of Ksh16.04.
>
>  
>
> Mr. MJ, is this a tactic to ensure that those that intend to switch to 
> other networks part with Kshs16.04 (after purchasing the sim cards 
> they have anyway) or was there some _fine print_ that I missed?
>
>  
>
> Edwin
>
> +254-0720-755-951
>
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