[kictanet] What is the better option?

[ESTHER MUCHIRI]

Thanks Emmanuel. I am a faithful user of Safaricom and find it quite
reliable. 

 

I should have clarified that what I need is a RELIABLE and yes, affordable
internet for my office (5 people). I am currently using KDN but there
service is very poor.

 

 

 

From: Emmanuel Khisa [mailto:oloo.khisa at googlemail.com] 
Sent: Thursday, October 07, 2010 3:34 PM
To: ESTHER MUCHIRI
Cc: oloo.khisa at gmail.com; KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] What is the better option?

 

Esther,

I think on the pricing aspect Zain beats Safaricom, in terms of service
quality and other factors I would be extremely cautious make the call. At a
personal level, the experience of using ZAIN other than the clear call
quality n pricing was anything but pleasant. It took ages for them to
respond to querries and customer service was dead. Safaricom takes the cup
home any day for me in the areas of value additions, customer service and
billing. But then that is just me, I guess the industry is really a free for
all at the moment and dependent on our private choices, but to answer your
question more directly, ZAIN is obviously cheaper than Safaricom both for
local and International calls. As for Internet, Safaricom may be pricier but
you want to spare yourself the heartache and stick to them. Ultimately
though we will only be able to tell the winners in this segment (data
market) after months since at the moment its a bit of a trial and error.

Rgds

On Thu, Oct 7, 2010 at 3:11 PM, ESTHER MUCHIRI <emuchiri at andestbites.com>
wrote:

Listers

 

In yesterday's Daily Nation, a one-page advert by ZAIN titled "be the judge"
revealed that Safaricom charges for SMS are 3/- within network and 5/- to
other networks. However, in today's Daily Nation, Safaricom has hit back
with their new SMS tariff of 20 cents for 100 sms per day etc.
Unfortunately, one has to subscribe by dialing *188#, and I guess once you
exhaust the bundle, you roll back to the standard rates??

 

Also, which telco is offering the most affordable unlimited broadband
Internet? I want to shift..


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-- 
Oloo Khisa
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0721321086/0734321086
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