[kictanet] Need for BPO sector re-alignment?

Thu Oct 7 15:59:47 EAT 2010

Thanks for the update Gilda.

Listers, any suggestions on time bound action items, deliverables and next
steps?

Edwin

-----Original Message-----
From: kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke
[mailto:kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke] On
Behalf Of godera at skyweb.co.ke
Sent: Thursday, October 07, 2010 3:27 PM
To: Edwin
Cc: 'Raychelle Injete'; 'KICTAnet ICT Policy Discussions'; 'Bobby Varanasi'
Subject: Re: [kictanet] Need for BPO sector re-alignment?

Hi,

Yes we got to speak to Vision 2030 Director of Economic Pillar and they will
be
involved. The BPO Society has been attending and would represent the
training
institutions. I think KEPSA ICT Governor should sit in to represent all
other
ITES associations since this is not a BPO affair but ITES as a whole.
As was  discussed in the NASSCOM forum, we need to see how to leverage
formation
of the one ITES Private Sector body. Since Kepsa already exists I think it
may
be one way to start this- comments from listers needed.

Any useful recommendations would be taken into account for membership into
the
IGAC. 
An example of how this collectiveness works well is the way the team played
a
role in the NASSCOM visit last week. Each group chipped in and played a key
role
in hosting the visitors and it worked out very well. If we have to wait for
one
organisation to have sufficient budgets to do anything, the way I have
observed
things we would wait forever and nothing much would happen.
But if the agencies jointly chip into activities then much can be achieved.
I
forgot to mention that the Ministry of Information and Communication,
outside
the KICTB due to policy issues needs to sit in this group too. 

Thanks.

Gilda
Quoting Edwin Onchari <eonchari at lynxbits.com>:

> Hi Gilda,
> 
> Any input from Vision 2030 secretariat in the committee? Any plans to get
> input from the industry body, operators, training institutions, support
> services providers, etc?
> 
> Edwin
> 
> Being on par in terms of price and quality only gets you into the
> game.Service wins the game.
> TONY ALESSANDRA
> 
> 
> -----Original Message-----
> From: kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke
> [mailto:kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke] On
> Behalf Of godera at skyweb.co.ke
> Sent: Thursday, October 07, 2010 3:02 PM
> To: Edwin
> Cc: 'Raychelle Injete'; 'KICTAnet ICT Policy Discussions'; 'Bobby
Varanasi'
> Subject: Re: [kictanet] Need for BPO sector re-alignment?
> 
> 
> Sorry I also forgot the involvement of Ministry of Immigration in the IGAC
> committee... 
> Quoting godera at skyweb.co.ke:
> 
> > 
> > Hi Sean,
> > 
> > I guess this is already happening and is in the evolving stage so this
> > discussion would be very useful.
> > There is an Inter-Governmental Agencies Committee comprising of BPO/ITES
> > Working
> > Group,KICTB,KenInvest,EPC,Min of Finance,Brand Kenya (was invited but
yet
> to
> > participate),Min Of Labour and EPZA,. The group meets twice a month and
it
> do
> > do
> > the things so far raised in this discussion.
> > It is only collectively that we can drive this industry in the right
> > direction.
> > It is a start although I get wary sometimes of lifespan of "committees".

> > But we have to start somewhere and help things to evolve in the right
> > direction.
> > 
> > Kind regards,
> > 
> > Gilda
> >     
> > Quoting Sean Moroney <seanm at aitecafrica.com>:
> > 
> > > Hi Edwin,
> > > 
> > >  
> > > 
> > > You are pushing the discussion in the right direction, but it needs to
> go
> > > much further than a communiqué or strategy. What Kenya needs is a
> > > Public-Private Outsourcing Pinnacle Organisation (Outsource Kenya?) on
> > which
> > > all the bodies you mention below are represented and through which all
> > > national BPO development efforts are co-ordinated on an on-going
basis.
> I
> > > believe the BPO Society is currently in the process of reconstituting
> > itself
> > > so while it is doing that why not make it the PP body everyone works
> > > through? Then capacity can be developed to facilitate and co-ordinate
> all
> > > national outsourcing strategy, capacity-building, marketing etc. (What
> do
> > > you think, Raychelle?)
> > > 
> > >  
> > > 
> > > This is my “outsider’s” view, based to some extent on the Malaysian
> > > experience Bobby Varanasi, as well as the South African BePESA
> initiative
> > > that Pumela Salela shared with us at the Outsourcing and Contact
centre
> > > Conference back in November. (I’m copying Bobby in on this in case he
> has
> > > any other advice to add.)
> > > 
> > >  
> > > 
> > >  Regards,
> > > 
> > >  
> > > 
> > > Sean
> > > 
> > >  
> > > 
> > > Sean Moroney
> > > Chairman
> > > AITEC Africa
> > > seanm at aitecafrica.com
> > > UK Tel: +44(0)1480-880774
> > > UK Fax: +44(0)1480-880765
> > > UK Mobile: +44(0)7973-499224
> > > Kenya Mobile: +254(0)721-845674
> > > Mozambique Mobile: +258-82-820880583
> > > Nigeria Mobile: +234(0)802-0571766
> > > SA Mobile: +27(0)724-577887
> > > Skype: seanmoroney
> > > www.aitecafrica.com 
> > > 
> > >  
> > > 
> > > From: kictanet-bounces+seanm=aitecafrica.com at lists.kictanet.or.ke
> > > [mailto:kictanet-bounces+seanm=aitecafrica.com at lists.kictanet.or.ke]
On
> > > Behalf Of Edwin Onchari
> > > Sent: 07 October 2010 10:41
> > > To: seanm at aitecafrica.com
> > > Cc: KICTAnet ICT Policy Discussions
> > > Subject: [kictanet] Need for BPO sector re-alignment?
> > > 
> > >  
> > > 
> > > Dear Listers and passionate BPO industry practitioners,
> > > 
> > >  
> > > 
> > > In recent constructive discussions on the state of the BPO sector in
> > Kenya,
> > > and how this will impact the contribution to realizing our Vision 2030
> > > goals, one thing clearly emerged. As a country, we have a fragmented
> > > strategy of creating a sustainable industry.
> > > 
> > >  
> > > 
> > > I strongly feel that we need to a have a joint communiqué (re-aligning
> of
> > > strategies) from the following and any other agency that has/should
have
> > BPO
> > > as part of its TORs:
> > > 
> > >  
> > > 
> > > 1.       Kenya ICT Board (The line ministry and supporting agencies
such
> > as
> > > CCK)
> > > 
> > > 2.       KenInvest
> > > 
> > > 3.       OPM- BPO/ITES working group
> > > 
> > > 4.       Brand Kenya
> > > 
> > > 5.       Vision 2030 secretariat
> > > 
> > > 6.       The Kenya BPO Society – and by membership extension; KEPSA
> > > 
> > > 7.       Any other auxiliary industry/government agencies
> > > 
> > >  
> > > 
> > > It is imperative that we have a unified, well thought through,
strategy
> > for
> > > the sector if we were to achieve much.
> > > 
> > >  
> > > 
> > > This call is in the back-drop of many industry start-ups and auxiliary
> > > service providers, either shutting shop altogether, or suspending BPO
> > > departments in their operations (over 40 start-ups have shut down in
the
> > > last 4 years with a potential loss of 5000 direct jobs).
> > > 
> > >  
> > > 
> > > What are your thoughts?
> > > 
> > >  
> > > 
> > > Kind regards,
> > > 
> > >  
> > > 
> > > Edwin 
> > > 
> > >  
> > > 
> > > Being on par in terms of price and quality only gets you into the
> > > game.Service wins the game.
> > > TONY ALESSANDRA
> > > 
> > >  
> > > 
> > > 
> > 
> > 
> > 
> > 
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> 
> 
> 
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