[kictanet] Need for BPO sector re-alignment?

[ESTHER MUCHIRI]

Edwin

I think there are more BPOs operating if you think beyond call centers, and
include the once with few seats. But again, I think the Kenya ICT board and
Society would have a more accurate list. Also, can the captive centers (e.g.
KCB, Equity, Telcom etc) be counted at BPOs?


===
"The future belongs to those who believe the beauty of their dreams.". 
-- Eleanor Roosevelt


-----Original Message-----
From: kictanet-bounces+emuchiri=andestbites.com at lists.kictanet.or.ke
[mailto:kictanet-bounces+emuchiri=andestbites.com at lists.kictanet.or.ke] On
Behalf Of Edwin Onchari
Sent: Thursday, October 07, 2010 2:57 PM
To: emuchiri at andestbites.com
Cc: 'KICTAnet ICT Policy Discussions'
Subject: Re: [kictanet] Need for BPO sector re-alignment?

Hi Agosta,

You could get an official list from the Society/KICTB. I am aware of only 3
operational BPOs.

Edwin


-----Original Message-----
From: kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke
[mailto:kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke] On
Behalf Of Agosta Liko
Sent: Thursday, October 07, 2010 2:52 PM
To: Edwin
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Need for BPO sector re-alignment?

Listers

Does anyone has a 'true' list of BPO's ....

both active and inactive ?

On Thu, Oct 7, 2010 at 11:40 AM, Edwin Onchari <eonchari at lynxbits.com>
wrote:
> Dear Listers and passionate BPO industry practitioners,
>
>
>
> In recent constructive discussions on the state of the BPO sector in
Kenya,
> and how this will impact the contribution to realizing our Vision 2030
> goals, one thing clearly emerged. As a country, we have a fragmented
> strategy of creating a sustainable industry.
>
>
>
> I strongly feel that we need to a have a joint communiqué (re-aligning of
> strategies) from the following and any other agency that has/should have
BPO
> as part of its TORs:
>
>
>
> 1.       Kenya ICT Board (The line ministry and supporting agencies such
as
> CCK)
>
> 2.       KenInvest
>
> 3.       OPM- BPO/ITES working group
>
> 4.       Brand Kenya
>
> 5.       Vision 2030 secretariat
>
> 6.       The Kenya BPO Society – and by membership extension; KEPSA
>
> 7.       Any other auxiliary industry/government agencies
>
>
>
> It is imperative that we have a unified, well thought through, strategy
for
> the sector if we were to achieve much.
>
>
>
> This call is in the back-drop of many industry start-ups and auxiliary
> service providers, either shutting shop altogether, or suspending BPO
> departments in their operations (over 40 start-ups have shut down in the
> last 4 years with a potential loss of 5000 direct jobs).
>
>
>
> What are your thoughts?
>
>
>
> Kind regards,
>
>
>
> Edwin
>
>
>
> Being on par in terms of price and quality only gets you into the
> game.Service wins the game.
> TONY ALESSANDRA
>
>
>
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>
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>
>

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