[kictanet] Out sourcing; where does Kenya stand

Mon Oct 4 10:30:04 EAT 2010

Robert ...

Once more http://www.youtube.com/watch?v=JLdA1ikkoEc

:)

On Mon, Oct 4, 2010 at 9:39 AM, robert yawe <robertyawe at yahoo.co.uk> wrote:
> Hi Liko,
> Thanks for the insightful post on your experiences it is always refreshing
> to listen to new ideas.
> You made something very clear that for most BPO jobs one does not need a
> university degree, do you therefore subscribe to the school of that the
> government should stop promising fresh graduates that the solution to their
> possible unemployment will be the BPO sector.  It is scary when you hear a
> minister at a graduation telling the students that they will get a job in
> the BPO sector.
> You have indicated the 3,000 (1,200 at Safaricom) jobs currently
> created courtesy of the BPO industry yet we will have 450,000 leaving form 4
> and 30,000 graduating from Universities this year alone making the  number a
> drop in the ocean.
> Whatever you believe, I strongly feel the government is not doing enough,
> like with any new sector without the participation of government there will
> be sluggish or no growth.  Investing in new sectors is what government is
> created for and not participation in mature markets an area that need to be
> divest.
> How long will it take your company to directly or indirectly create 10 new
> jobs & long would it take the government to do the same, but in this we
> digress.
> The critical question still remains where does Kenya stand in the new BPO
> order brought about by the financial crisis?
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
>
> Tel: +254722511225, +254202010696
>
> ________________________________
> From: Agosta Liko <agostal at gmail.com>
> To: robert yawe <robertyawe at yahoo.co.uk>
> Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> Sent: Sun, 3 October, 2010 22:11:11
> Subject: Re: [kictanet] Out sourcing; where does Kenya stand
>
> Robert
>
> No goal posts have shifted. The field is still the same and one can
> say it will be better.
>
> All those baby boomers who lost their jobs after the global financial
> crisis are now competing with Indians, Malaysians etc etc etc. Even
> though the Democrats in US don't like outsourcing, the Republicans
> should make gains during the mid terms and it will become easier for
> businesses to get cost effective labor abroad. Same goes for Europe
> etc etc
>
> The thing that concerns me is this focus on "capacity building" ... I
> don't understand which training one needs in order to answer a phone
> call :) ... and most of us who went to study abroad would attest to
> the fact that you could get a customer service job, shadow an
> experienced person for 3 days and you are picking calls ....  Even IT
> jobs ... you did industry certs and broke through.
>
> As I said, On Outsourcing the buck stops at the operators feet.
>
> About "should we just hang our boots and direct our efforts and
> resources elsewhere?"
>
> There are companies still working well in the sector ... and they will
> keep growing ... I am sure all have seen hard times, but hey - that's
> business. If we are to move elsewhere ... what about the 3000+ jobs
> created thus far ?
>
> Bottom Line - On outsourcing.... lets not blame the government ...
> they have done and continue to do their part
>
> Thanks
>
>
>
> On Sun, Oct 3, 2010 at 9:12 PM, robert yawe <robertyawe at yahoo.co.uk> wrote:
>> Hi Liko,
>> I think you have misunderstood the question here, we are singing about how
>> the BPO industry will help us meet the objectives of the 2030 agenda yet
>> the
>> entire playing field is changing and we do not seem to be realigning.
>> As the goal posts keep shifting are we able to continue playing or should
>> we
>> just hang our boots and direct our efforts and resources elsewhere?
>> Regards
>>
>> Robert Yawe
>> KAY System Technologies Ltd
>> Phoenix House, 6th Floor
>> P O Box 55806 Nairobi, 00200
>> Kenya
>>
>> Tel: +254722511225, +254202010696
>>
>> ________________________________
>> From: Agosta Liko <agostal at gmail.com>
>> To: robertyawe at yahoo.co.uk
>> Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
>> Sent: Sun, 3 October, 2010 17:51:07
>> Subject: Re: [kictanet] Out sourcing; where does Kenya stand
>>
>> Edwin
>>
>> There is a strategy and very true stuff in there. Lots of people are
>> privy to what the mckinseys hv said etc etc. But to me, the main issue
>> is execution and patience.
>>
>> In my experience, clients don't care where you are (country) all they
>> care about is can you deliver ?
>>
>> Delivery becomes the issue and there is little the govt can do here.
>>
>> 3 years ago, a call to USA was 40shs per minute ....... Now it's
>> 3shs, labor costs the same. Internet was usd6000 per mb (dedicated)
>> .... I remember spending 400k just to get last mile fiber. Now 1mb is
>> usd 500
>>
>> The buck has to stop at the operators feet .....
>>
>>
>> On Sunday, October 3, 2010, Edwin Onchari <eonchari at lynxbits.com> wrote:
>>> Hi Dr. Ndemo,
>>>
>>> My apologies for not having highlighted the positives that the government
>>> has made in developing the ICT sector in general such as the Fiber link,
>>> upcoming ICT parks, EPZ status for BPOs, skills development, ICT
>>> frameworks,
>>> etc.
>>>
>>> That said, my response here was in respect to placing Kenya as BPO
>>> destination on the global stage. The BPO awareness that Kenya has
>>> received
>>> over the last 6 years has been largely due to operator efforts (a handful
>>> of
>>> BPOs). My take is that the government should take up the country's
>>> marketing
>>> efforts more aggressively and as below:
>>>
>>> 1. Yes, sell to large IT investors and attract the IBMs of the IT world
>>> to
>>> set-up/collaborate in Kenya. We are all aware that there is some work to
>>> be
>>> done in this front to get the capacity to attract such big players, and
>>> this
>>> might take a while.
>>> 2. But also, target the lower lying fruit: Over 80% of the BPO market is
>>> dominated by mid-sized companies from key markets of Europe and North
>>> America-outsourcing. These organizations outsource small projects (1-50
>>> seats), which cumulatively have translated to employing over 250,000
>>> staff
>>> in the Philippines/Malaysia for example. That did not come from a handful
>>> of
>>> big players setting up shop in the Philippines alone at the start, but
>>> rather many small to mid-sized organizations sending work there.
>>>
>>> The global BPO forums and symposiums always have tier3 destination
>>> governments in attendance, with the sole purpose of showcasing the
>>> operators
>>> in their countries, above and beyond, their conscious efforts of
>>> attracting
>>> big IT firms to set up shop in their countries. I could be gravely wrong
>>> here, but, going through all the major global BPO forums that have taken
>>> place in the last 3 years; Kenya has not featured in any of them (not by
>>> our
>>> government agencies at least). This means that very few firms out there
>>> consider Kenya as a viable destination to place work, or are even aware
>>> that
>>> fiber landed in Kenya.
>>>
>>> I still strongly feel that unless we come up with a collaborative, well
>>> thought through BPO strategy, we'll miss creating the kind of employment
>>> numbers that we are envisioning in the 2030 blue print.
>>>
>>> While it is not my intent to project negative energy, as a seasoned
>>> operator
>>> in the industry, I feel obliged to inform where I feel we are missing the
>>> targets.
>>>
>>> Best regards,
>>>
>>> Edwin
>>>
>>> Sales without Customer Service........is like stuffing money into a
>>> pocket
>>> full of holes.
>>> DAVID TOOMA
>>>
>>>
>>> -----Original Message-----
>>> From: kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke
>>> [mailto:kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke] On
>>> Behalf Of bitange at jambo.co.ke
>>> Sent: Saturday, October 02, 2010 10:34 PM
>>> To: Edwin
>>> Cc: 'KICTAnet ICT Policy Discussions'
>>> Subject: Re: [kictanet] Out sourcing; where does Kenya stand
>>>
>>> Fibre Landed in Kenya just last year.  We do not have the facility to
>>> incubate upcoming enterprises or attract large IT Investors.  We are
>>> still
>>> developing capacity.  To go to market one has to have the product.  GOK
>>> is
>>> aggressively digitalizing all its registries to encourage new
>>> applications.
>>> GOK has invested heavily on the ICT infrastructure.
>>>
>>> If we truely want to succeed and move ICT to another level, such negative
>>> energy is the last thing we need.  Having made his criticism, perhaps
>>> Edwin
>>> should elaborate what he would have done under the circumstances or what
>>> he
>>> considers to be the right track to achieving vision 2030.
>>>
>>> Ndemo.
>>>
>>>
>>>
>>> Sent from my BlackBerryR
>>>
>>> -----Original Message-----
>>> From: "Edwin Onchari" <eonchari at lynxbits.com>
>>> Sender: kictanet-bounces+bitange=jambo.co.ke at lists.kictanet.or.ke
>>> Date: Fri, 1 Oct 2010 22:54:04
>>> To: <bitange at jambo.co.ke>
>>> Cc: 'KICTAnet ICT Policy Discussions'<kictanet at lists.kictanet.or.ke>
>>> Subject: Re: [kictanet] Out sourcing; where does Kenya stand
>>>
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>>
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>
>