[kictanet] BPO/ITES Centre of Excellence Workshop 4th March 2010, 9 am – 1 pm

[Paul Kukubo]

Dear Lister, v

*As an update to the earlier reports please find below and update:  *
*
*
*Stakeholder Workshop: Information Technology-Business Process*
*Outsourcing (IT-BPO) Centre of Excellence (COE)*
*
*
*Center of Excellence Concept*
Given the importance of the IT-BPO sector, for employment of youth in Kenya,
the
Government of Kenya is keen to take up a focused IT-BPO skills development
initiative in
close collaboration with the industry. As part of this initiative it is
proposed to establish a
Center of Excellence (COE) for IT-BPO in partnership with leading
Kenyan/Global IT-BPO
companies. The Center will impart training to Kenyan trainers in order to
prepare them for
training a large number of students for employment in the IT-BPO sector. The
vision for the
Center is that it will eventually become a regional training hub for the
IT-BPO sector
catering to training needs in the Africa region.

It is proposed to invite leading Kenyan and global IT-BPO companies to
partner with the
COE, which will function as an umbrella institution for industry
collaboration on IT-BPO
talent development and skills excellence. For co-development of the COE,
companies may
choose to participate individually or as a consortium to leverage differing
strengths (e.g.
training companies may partner with leading global BPO providers).
Invitation

The Workshop is by invitation participating at the workshop in forging the
future of the industry.
Date: 4th March 2010, 9 am – 1 pm
Venue: Kenyatta International Conference Centre (KICC)

   - Workshop Program:
   - 0900-0945 Breakfast & Registration
   - 0945-1000 An overview for the COE for foundational skills for the
   ITES/BPO industry in Kenya – Rationale, Objectives, Deliverables and the
   role for all stakeholders –Paul Kukubo (KICTB)
   - 1000-1015 Skills gaps from the Industry perspective-Esther Muchiri
   (Chair, Skills Task Force)
   - 1015-1045 An overview of the ITES/BPO global scenario as well as the
   COE Framework –Presentation & Discussion-Jonathan De Luzuriaga (Philippines)
   - 1045-1115 Criteria for selection of an Anchor Institution –
   Presentation & Discussion – Prof. Tim Waema (University of Nairobi)
   - 1115-1145 Value proposition of the COE - Jonathan De Luzuriaga
   - 1145-1245 Discussion/Way Forward- Paul Kukubo (KICTB)
   - 1300 Lunch

*Background and Purpose*
*
*
Business Process Outsourcing (BPO) is one of the pillars in the Government
of Kenya’s Vision
2030 document. Kenya has developed a policy framework and defined some
strategic
directions (Kenya ICT Strategy 2006), one of which explicitly focuses on BPO
as a key
opportunity for realizing the country’s Information Communication and
Technology (ICT)
objectives. The Kenya Government is clear on improving its position as an
ICT destination
(regionally and internationally). The lead agency of the Kenya Government in
promoting the
country as an ICT hub is the Kenya ICT Board with the following objectives:


   1. To develop, launch and sustain a globally compelling brand marketing
   campaign for Kenya ICT
   2. To develop and promote competitive ICT industries in Kenya
   3. To develop world class Kenyan ICT institutions
   4. To increase ICT access, utilization for all Kenyans (become a
   principle driver in bridging the digital divide)

With the above-mentioned objectives in place, Kenya ICT Board through the
support of its
parent ministry, Ministry of Information & Communication, the World Bank and
other
partners is tasked to create a Centers of Excellence specifically for the
Information
Technology – Business Process Outsourcing (IT-BPO) industry.

*
*
This is for information only and the invatations to relevant attendees among
stakeholders have already been sent out. For more iformation contact our
Project Manager BPO ITES, Andrew Lewela on alewela at ict.go.ke

Thank you.
Sincerely,

Paul Kukubo
Chief Executive Officer, Kenya ICT Board
PO Box 27150 - 00100
Nairobi, Kenya

12th Floor, Teleposta Towers Koinange Street

Tel +254 20 2089061, +254 20 2211960

Fax: +254 20 2211962
Cell: + 254 735 180001

website: www.ict.go.ke
skype: kukubopaul
googletalk: pkukubo
personal blog: www.paulkukubo.co.ke
twitter: @pkukubo
____________________
Vision: Kenya becomes a top ten global ICT hub

Mission: To champion and actively enable Kenya to adopt and exploit ICT,
through promotion of partnerships, investments and infrastructure growth for
socio economic enrichment
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