[kictanet] Zain Blackout

Tue Oct 13 17:21:18 EAT 2009

Safaricom's data service was completely down today from 10.00 a.m. to 4.00 p.m.  Customer Service had no idea why or when service would resume.  Is this even acceptable in this day and age?  Is there no backup strategy?  Or are they becoming like the good old KPLC?

I agree with Benson Mbugua's suggestion.

Regards

Suraj Shah
Corporate Affairs Manager

Intel Corporation | Kenya | Office: 7th Floor, Purhsottam Place, Westlands Road next to CfC Stanbic Bank, Nairobi | Tel: +254 20 3601724 / 3601727 | Mobile: +254 722 412277 | Email: surajx.shah at intel.com

-----Original Message-----
From: kictanet-bounces+surajx.shah=intel.com at lists.kictanet.or.ke [mailto:kictanet-bounces+surajx.shah=intel.com at lists.kictanet.or.ke] On Behalf Of kictanet-request at lists.kictanet.or.ke
Sent: 13 October 2009 17:09
To: Shah, SurajX
Subject: kictanet Digest, Vol 29, Issue 38

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Today's Topics:

   1. Zain Blackout (Benson Mbugua)
   2. Re: Zain Blackout (Gichuki John Chuksjonia)
   3. use of freephone numbers in Kenya (waudo siganga)

----------------------------------------------------------------------

Message: 1
Date: Tue, 13 Oct 2009 02:03:53 -0700 (PDT)
From: Benson Mbugua <mbugz at yahoo.com>
To: John Kariuki <ngethe.kariuki2007 at yahoo.co.uk>
Cc: kictanet at lists.kictanet.or.ke
Subject: [kictanet] Zain Blackout
Message-ID: <218996.4895.qm at web82404.mail.mud.yahoo.com>
Content-Type: text/plain; charset="utf-8"

Yesterday I was not able to go online with my zain post paid modem. After a call to the  customer service I was notified that their systems were down. If my memory serves me right, when jambonet was the only internet backbone/provider in the country, they were fined a huge sum of money for a similar incident. Is there any provision or consumer protection that could  liase with Zain to credit users for the loss of service for a whole day or at least put a red flag for such an oversight.
Ben 

________________________________
From: John Kariuki <ngethe.kariuki2007 at yahoo.co.uk>
To: mbugz at yahoo.com
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Sat, October 10, 2009 8:45:02 PM
Subject: Re: [kictanet] Call Drops & Regulatory Action

Eric,
Call drop is a measurable parameter which is one item in a broad array of  measurements in what are often called "QUALITY OF SERVICE" in telecommunications.KCA 1998 has a provision on quality of service and consequently is of regulatory interest in accordance with the law.

Just my  opinion

Eng.J.N.Kariuki

--- On Sat, 10/10/09, Eric Aligula <jairah at KIPPRA.OR.KE> wrote:

>From: Eric Aligula <jairah at KIPPRA.OR.KE>
>Subject: [kictanet] Call Drops & Regulatory Action
>To: ngethe.kariuki2007 at yahoo.co.uk
>Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
>Date: Saturday, 10 October, 2009, 9:47 AM
>
>
> >
>Dear All:
> 
>I am looking for any information / studies out there in respect of call drops and regulatory action.  Specifically I am looking for information on any studies measuring the economic impact of call drops and regulatory action to  deal with the same. 
>  
>Look forward to your feedback. 
>  
>Kind regards 
>  
>Eric Aligula Magolo, PhD
>Senior Analyst 
>Infrastructure and Economic Services Division 
>Kenya Institute for Public Policy Research and Analysis (KIPPRA) 
>P.O. Box 56445, 00200 Nairobi, Kenya
>Telephone:       +254-20-2719933/4
>Fax:                +254-20-2719951
>E-mail:            jairah at kippra.or.ke
>URL:              www.kippra.org
>
> 
>Proudly Kenyan 
>?In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility???.I welcome it.? 
>John F. Kennedy  
>"All that is necessary for evil to triumph is for good men to do nothing." 
>Edmund Burke  
>"Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat." 
>Theodore Roosevelt 
>"Ex Africa semper aliquid novi" 
> 
>-----Inline Attachment Follows-----
>
>
>_______________________________________________
>kictanet mailing list
>kictanet at lists.kictanet.or.ke
>http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
>This message was sent to: ngethe.kariuki2007 at yahoo.co.uk
>Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/ngethe.kariuki2007%40yahoo.co.uk
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Message: 2
Date: Tue, 13 Oct 2009 16:40:04 +0300
From: Gichuki John Chuksjonia <chuksjonia at gmail.com>
To: Benson Mbugua <mbugz at yahoo.com>
Cc: kictanet at lists.kictanet.or.ke
Subject: Re: [kictanet] Zain Blackout
Message-ID:
	<ef0cde3a0910130640q40307defu590e05e854c2d976 at mail.gmail.com>
Content-Type: text/plain; charset=windows-1252

I think even safcom decided to go down today, couldn't even reach
their DNSs servers. Anyone confirmed where these problems came from.

On 10/13/09, Benson Mbugua <mbugz at yahoo.com> wrote:
> Yesterday I was not able to go online with my zain post paid modem. After a
> call to the  customer service I was notified that their systems were down.
> If my memory serves me right, when jambonet was the only internet
> backbone/provider in the country, they were fined a huge sum of money for a
> similar incident. Is there any provision or consumer protection that could
> liase with Zain to credit users for the loss of service for a whole day or
> at least put a red flag for such an oversight.
> Ben
>
>
>
>
> ________________________________
> From: John Kariuki <ngethe.kariuki2007 at yahoo.co.uk>
> To: mbugz at yahoo.com
> Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> Sent: Sat, October 10, 2009 8:45:02 PM
> Subject: Re: [kictanet] Call Drops & Regulatory Action
>
>
> Eric,
> Call drop is a measurable parameter which is one item in a broad array of
> measurements in what are often called "QUALITY OF SERVICE" in
> telecommunications.KCA 1998 has a provision on quality of service and
> consequently is of regulatory interest in accordance with the law.
>
> Just my  opinion
>
> Eng.J.N.Kariuki
>
>
> --- On Sat, 10/10/09, Eric Aligula <jairah at KIPPRA.OR.KE> wrote:
>
>
>>From: Eric Aligula <jairah at KIPPRA.OR.KE>
>>Subject: [kictanet] Call Drops & Regulatory Action
>>To: ngethe.kariuki2007 at yahoo.co.uk
>>Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
>>Date: Saturday, 10 October, 2009, 9:47 AM
>>
>>
>> >
>>Dear All:
>>
>>I am looking for any information / studies out there in respect of call
>> drops and regulatory action.  Specifically I am looking for information on
>> any studies measuring the economic impact of call drops and regulatory
>> action to  deal with the same.
>>
>>Look forward to your feedback.
>>
>>Kind regards
>>
>>Eric Aligula Magolo, PhD
>>Senior Analyst
>>Infrastructure and Economic Services Division
>>Kenya Institute for Public Policy Research and Analysis (KIPPRA)
>>P.O. Box 56445, 00200 Nairobi, Kenya
>>Telephone:       +254-20-2719933/4
>>Fax:                +254-20-2719951
>>E-mail:            jairah at kippra.or.ke
>>URL:              www.kippra.org
>>
>>
>>Proudly Kenyan
>>?In the long history of the world, only a few generations have been granted
>> the role of defending freedom in its hour of maximum danger. I do not
>> shrink from this responsibility???.I welcome it.?
>>John F. Kennedy
>>"All that is necessary for evil to triumph is for good men to do nothing."
>>Edmund Burke
>>"Far better to dare mighty things, to win glorious triumphs, even though
>> checkered by failure, than to take rank with those poor spirits who
>> neither enjoy much nor suffer much, because they live in the gray twilight
>> that knows not victory, nor defeat."
>>Theodore Roosevelt
>>"Ex Africa semper aliquid novi"
>>
>>-----Inline Attachment Follows-----
>>
>>
>>_______________________________________________
>>kictanet mailing list
>>kictanet at lists.kictanet.or.ke
>>http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>
>>This message was sent to: ngethe.kariuki2007 at yahoo.co.uk
>>Unsubscribe or change your options at
>> http://lists.kictanet.or.ke/mailman/options/kictanet/ngethe.kariuki2007%40yahoo.co.uk
>>
>

-- 
-- 
Gichuki John Ndirangu, C.E.H , C.P.T.P, O.S.C.P
I.T Security Analyst and Penetration Tester
infosigmer at inbox.com

{FORUM}http://lists.my.co.ke/pipermail/security/
http://nspkenya.blogspot.com/
http://chuksjonia.blogspot.com/

------------------------------

Message: 3
Date: Tue, 13 Oct 2009 17:11:48 +0300
From: "waudo siganga" <emailsignet at mailcan.com>
To: "'KICTAnet ICT Policy Discussions'"
	<kictanet at lists.kictanet.or.ke>
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Subject: [kictanet] use of freephone numbers in Kenya
Message-ID: <1255443108.1373.1339805105 at webmail.messagingengine.com>
Content-Type: text/plain; charset="us-ascii"

Does anyone know if there is a policy in Kenya on the use of
freephone numbers (0800 etc) in Kenya? Are these services
banned? Freephone numbers allow callers to phone the subscriber
free of charge with the subscriber paying the bill. Recently I
was on an international  conference call where the other
participants had been provided with freephone numbers for their
countries but none for Kenya. When I enquired I was informed that
there is a problem with freephone services in Kenya, "apparently
with local telecom services".

Waudo

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