[kictanet] Anyone lost their Orange bundle?

[Judy Okite]

Dear All,
I thought to share this and stop suffering alone, coz someone may be on the
same boat.......

on friday night, I had 157MB of bundle on internet everywhere
modem......33minutes of processing email, it disconnects...checking my
balance,i have 7.17MB of bundle... and of course the same story...were
looking into it....were looking into it....we will call you.......

so by Sunday nigh....I got to do some stuff so I load with 870 to buy 250
bundles and I had 16.50 ksh remaining.....this was at 11.03pm. at 11.15pm it
disconnects and what happens I have 6.75MB.
so on monday am to call........talked to everyone.....some supervisor by the
name Lou...very rude guy........besides the point...by Monday evening
nothing had been done,no phone call....nothing!


Tuesday, I was at GPO 2nd floor at 11am...left at 3pm.......what did I leave
with there?

Some Manager by the name of Mark...assuring me that it will be sorted before
5'oclock...there system had a problem between friday night and sunday
night....so they are rebating as guys report......so I took his number and
left.

Wednesday, I call Mark at 10am..".what is happening"? "I am not in the
office let me call you when I get there".................so I call him at
3pm...24hrs later after I was in his office......
"I have forwarded your complain,with the others.....so I will call
you...when I get a response".......Sir youre talking like am in your
office....its 24hrs later....you have forwarded?

so I call Mark 5mins to 5...he does not pick his phone...for obvious
reasons.....the whole day thursday...he is not answering his phone....I do
not have my bundles................what a frustration!


I havent seen this on the media.......which is
very unfortunate.........because I was hoping that they could have
apologised to their consumers.....our systems were down.so if you lost
bundles,then get in touch. nothing !

my conclusions; either someone is completely incompetent or this is the way
to thiefery....hoping that you will be exhausted calling and following
up...and they call it a day!

Does anyone have a contact of someone I should visit tomorrow....to get this
sorted?

Kind Regards,


-- 
"When you feel like giving up, remember why you held on for so long in the
first place."
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