[kictanet] Consumer Protection - Safaricom

[Sam Gatere]

Wamuyu,

Very interesting Consumer issue you bring up. It brings to mind when Zain
started off as KenCell they would charge you for topping up! remember the
40bob that you would have to part with when you load a Kes 300 voucher? That
small problem was corrected by the market! It appears this "loan" facility
as Nyaki puts it may be corrected by competition. Once another provider
offers something similar at no Charge then you will see that Charge
disappear! However I think a your question needs an answer that I would love
to hear.... where does one really complain for this type of customer related
issue....


SammyG.

On Sun, Oct 4, 2009 at 3:50 PM, Wamuyu Gatheru <wamuyulearn at yahoo.co.uk>wrote:

> Dear Listers,
>
>
>
> Am a Consultant in Public Sector Governance who finds this list a most
> informative one ...a good example of how to dialogue for policy making.
>
>
>
> I have a question. Where do I complain about Safaricom charging a Kshs 5
> fee for their Kshs 50 credit advance service. Is this common in pricing? -
> For a company to charge a fee on a payment  made to them?
>
>
>
> regards, Wamuyu
>
>
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