[kictanet] Consumer Protection - Safaricom

[Wamuyu Gatheru]

Nyaki,
Thanks for response. The difference is that a bank loan is usually obtained to buy goods or services from another enterprise. A bank loan is normally repaid over a long period of time. The Safaricom credit is for Safaricom airtime and usually repaid within minutes (50shs is really an emergency provision). It feels more like a dishonest way of charging more.

Alex has taken it up within the discussions on regulations. 

regards, Wamuyu




________________________________
From: Catherine Adeya <elizaslider at yahoo.com>
To: Wamuyu Gatheru <wamuyulearn at yahoo.co.uk>
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Monday, 5 October, 2009 14:51:06
Subject: Re: [kictanet] Consumer Protection - Safaricom


Wamuyu,

I may be wrong but I think it is the way you borrow money from a bank and you have to pay interest or something like that. I think this service is sort of a loan.........................so I guess your  issue is whether the Kshs 5 is too much but charging something is within their right ( I may get hollered at for this). Another case in point is even those market women who loan maybe 500 shs from the market 'loan sharks' and have to pay back an extra 50 shs at the end of the day when they return the money. 

Anyway I am sure there will be more people on the list who can advice, I have a few clues on where to report but do not want to write so authoritatively. 

And Alex....congratulations are in order!

Nyaki




________________________________
From: Wamuyu Gatheru <wamuyulearn at yahoo.co.uk>
To: elizaslider at yahoo.com
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Sun, October 4, 2009 3:50:35 PM
Subject: [kictanet] Consumer Protection - Safaricom


Dear Listers,
 
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
 
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment  made to them?
 
regards, Wamuyu


      
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