[kictanet] Day 7 of 10- BPO Discussions, Youth and Gender Issues
Badru Ntege
ntegeb at one2net.co.ug
Wed Jun 10 14:27:48 EAT 2009
>From an Operator I think as Walu says the industryt is young and also seems to attract the young people most. But a BPO operator would be committing commercial suicide if the welfare of his/her employees is not given priority. Since mostly we offer a service which is based on realtime interaction with humans and not machines welfare should be the most important business input.
On the gender issue as per attracting a proportionally fair spread in the workplace i feel this is not too much of a problem. The problem comes in scheduling ladies to work on late shifts which might put their safety in jeopardy or might mean and need a compromise in other duties depending on particular cultural/social sensitivites.
All in all the BPO industry seems to be very silent on the youth and gender issues since usually these come into play during the maturity stages of any industry.
Regards
> -----Original Message-----
> From: kictanet-bounces+ntegeb=one2net.co.ug at lists.kictanet.or.ke
> [mailto:kictanet-bounces+ntegeb=one2net.co.ug at lists.kictanet.or.ke] On
> Behalf Of Walubengo J
> Sent: 10 June 2009 12:55
> To: ntegeb at one2net.co.ug
> Cc: KICTAnet ICT Policy Discussions
> Subject: Re: [kictanet] Day 7 of 10- BPO Discussions, Youth and Gender
> Issues
>
>
> My comments on the Employment Laws - I maybe wrong but I tend to think
> the BPO industry is so young and fragile that employers do get away
> ignoring most of what could be in the employment laws such as leave,
> working hours, medical cover etc. Most of these youngsters are
> technically "casual labourers" engaged on long-term basis without the
> above employment benefits.
>
> And as long as Atwoli (that Labour acrobatic Leader ;-) doesnt get to
> hear about this - it is good for an emerging industry to be very
> liberal at the beginning. Eventually, with sufficient maturity (when
> this will be I dont know), then Employers should be compelled to
> respect and abide by labor laws.
>
> walu.
>
> --- On Wed, 6/10/09, Catherine Adeya <elizaslider at yahoo.com> wrote:
>
> > From: Catherine Adeya <elizaslider at yahoo.com>
> > Subject: [kictanet] Day 7 of 10- BPO Discussions, Youth and Gender
> Issues
> > To: "Walubengo J" <jwalu at yahoo.com>
> > Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
> > Date: Wednesday, June 10, 2009, 9:11 AM
> >
> >
> >
> >
> > - Day 7 of 10- BPO Discussions, Youth
> > and Gender Issues -
> >
> >
> >
> > Morning all,
> >
> > Walu has done a fantastic job
> > moderating so far and now you
> > are stuck with me for the
> > next four days. Today’s theme is on Youth and
> > Gender issues. It is
> > obvious we have touched on a number of issues that focus on
> > this theme in the
> > last few days; however, it is still pertinent to address it
> > as an exclusive
> > issue.
> >
> > Some of
> > you have
> > wondered why we keep referring to S. Africa, Mauritius and
> > India. I would like
> > to re-emphasize that those are the countries where the
> > research was conducted
> > but views from other countries are welcome. The idea is not
> > to compare Kenya
> > per se but to bench-mark on our (or potential) competitors.
> > Views based on
> > other countries are very welcome, the researchers could not
> > visit more
> > countries due to funding constraints.
> >
> > It is useful to begin by noting that
> > the researchers found
> > that the unemployment rate (2008 est) was 40% in Kenya,
> > 21.7% in S. Africa,
> > 7.6% in Mauritius and 6.8% in India. The researchers also
> > found that the
> > minimum qualification for professional staff was a
> > Bachelor’s degree in all
> > four countries. However, the
> > minimum
> > qualification for operators/agents varied.
> > In Kenya it was a certificate, diploma or degree
> > depending on operation;
> > in S. Africa it was Grade 12; Mauritius school certificate
> > or below and in
> > India it was a High school certificate.
> >
> > The common work related challenges
> > include project
> > management (especially meeting deadlines) and long hours.
> > Some employees in
> > Kenya complained about challenges with transportation. The detailed
> summary findings will be
> > availed.
> >
> >
> > Generally there were more women in
> > call centres than male
> > but more males in the professional cadre. The youth are mostly found
> in the
> > agent/operator jobs. The following are some country
> > specific issues:
> >
> > In, India there is the
> > Equal Remuneration Act ensures that there is equal
> > remuneration to men and
> > women for same jobs. Under this law, no discrimination
> > is permissible in
> > recruitment and service conditions except where
> > employment of women is
> > prohibited or restricted by the law. NASSCOM has launched the
> Women in
> > Leadership-IT Initiative
> > to enhance participation of women in the workforce and
> > ensure there are
> > more women leaders in the IT-BPO industry.In South Africa, there
> are
> > 40% more females than males below 25 years working in
> > the BPO sector.
> > However, there are 7% more males than females above 25
> > years old. There is no gender or age based
> > discrimination in the work place. There exists
> > no law or policy
> > that prefers youth from other groups of people in
> > employment.In
> > Mauritius, there is no 24 hour work
> > culture. In addition, the Labor Act prohibits
> > employment of female
> > employees in industrial undertakings between 10
> > p.m. and 5 a.m;
> > while youth are not allowed to work between between 6
> > p.m. and 6 a.m. Interestingly,
> > there is
> > clause that no person shall, except with the
> > Permanent Secretary's
> > written consent, transport a female worker or cause a
> > female worker to be
> > transported in a goods vehicle; any other vehicle,
> > unless the vehicle is
> > provided with an easy means of entering and alighting
> > which does not
> > involve climbing.
> >
> > 4.
> > In Kenya we have the Employment Act
> > which many of you know.
> >
> >
> > This leads
> > us to
> > the following discussion questions:
> >
> > Discussion Q9: Are the Kenyan laws adequate to
> > protect the youth and women from
> > exploitation by BPO&O employers?
> >
> > Discussion Q. 10: The BPO sector
> > is not seen as a long term source of
> > employment for most employees. Most believe it is a
> > stepping stone to other
> > lucrative opportunities. What needs to be done to ensure
> > the youth and women
> > view the industry as attractive, especially in terms of
> > quality of employment
> > and career progression?
> >
> > Discussion Q11: Attrition and
> > poaching are prevalent in most countries studied. What
> > mechanisms should
> > employers adopt to attract and retain their staff?
> >
> > Let the games (oops! Discussion)
> > begin!
> >
> > Thanks
> >
> > Nyaki
> >
> > To be Encl:
> > Synthesis
> > 4 – Youth and Gender Issues
> >
> >
> >
> >
> >
>
>
>
>
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