[kictanet] Day 5 of 10- BPO Discussions, HR Issues

[godera at skyweb.co.ke]

Well said Muraya.

Gilda
Quoting "S.Murigi Muraya" <murigi.muraya at gmail.com>:

> Let us also factor in on the job training to improve our skill sets. 
> Software engineers become masters of their craft by doing projects and 
> by exchanging (code and concepts) with their peers. A classroom setting 
> possibly contributes to less than 10% of all their success.
> 
> There have been a number of comments in these (BPO) discussions 
> comparing us with India, South Africa and Mauritius.
> 
> We cannot rely on the whims of those with negative (but often valid) 
> perceptions towards us. We need to give ourselves a chance that is of 
> our own creation.
> 
> @ 40 Million (our 2010 population) growing at 2.5% 
> (https://www.cia.gov/library/publications/the-world-factbook/geos/ke.html 
> and others estimate our population growth @ almost 2.7% per annum) we 
> will add 1 Million Kenyans to our population next year. 2030 is sure to 
> see us with a population of at least 60 Million.
> 
> With that in mind and given the fact political instability is the 
> current (and unfortunately valid) excuse to avoid Kenya, we would be 
> most ignorant NOT to focus most of our BPO efforts internally. This will 
> build up LOCAL companies and on a REGIONAL basis. This will build up 
> local talent who may otherwise be demoralized for not being Western 
> enough to Foreign BPO companies.
> 
> 
> 
> 
> 
> 
> bitange at jambo.co.ke wrote:
> > Walubengo,
> > With respect to capacity building, the Government has done the following
> > Established Multimedia University to focus on IT Skills Development;
> > Contracted the Central Bureau of Statistics through CCK to conduct ICT
> > Skills inventory in Kenya and Set up a task force to look into Skills
> > development as recommended by MaKinsey in the just concluded Value
> > Proposition.  We are in the process of appointing other stakeholders into
> > the committee.
> >
> > Although we do not have a sector strategy on Capacity building, the
> > Governemnt takes issues of skills development very seriously. This is a
> > matter that NESC emphasizes as key to our competitiveness.  In this regard
> > we look forward to a quick finalization of the skills inventory and the
> > task force recommendation.
> >
> > Regards
> >
> >
> > Ndemo.
> >
> >
> >
> >   
> >> -Day 5 of 10- BPO Discussions, Human Capacity Issues
> >>
> >> Morning all,
> >>
> >> I trust you had a refreshing weekend.  Today I want to introduce the
> theme
> >> on Human Resource Development for the BPO industry.  The Researchers
> found
> >> that India, S.Africa and Mauritius had a comprehensive inventory of their
> >> skill-base that was also available for Validation by prospective
> employers
> >> and investors.  Another observation was ofcourse the sheer numbers of
> >> Indian graduates (millions) that made it the largest base of highly
> >> skilled pool of graduates with strong mathematical/scientific
> orientation.
> >>  Whereas, Mauritius was producing only 10,000 (university) graduates per
> >> year compared to Kenya's 30,000 per year, Mauritius had the advantage of
> >> properly documenting their national graduates database and marketing it
> >> appropriately to potential clients in Europe/America.  In addition, the
> >> Researchers noted that Mauritius had a government funded but
> >> Private-Sector oriented ICT Academy that produced graduates specificially
> >> for the ICT industry.
> >>
> >> In Kenya, the Researchers observed that apart from the lack of a national
> >> database on the available skills/graduates, some of the BPO operators
> were
> >> engaged in vicious poaching cycles where Agents trained in-house by one
> >> Operater are immediately hired by the Competing Operators. It was noted,
> >> that an attempt has been made by the .KE Government to create an
> >> Industry-specific University (Multimedia University College of Kenya) to
> >> address the HR gap but its success or otherwise will remain to be seen in
> >> a few years time.  The Researchers also noted that Kenya's
> >> English-speaking labor force had an edge over the Indian one given that
> >> the average Kenyan had a "neutral" accent unlike the Indian graduate who
> >> tended to have an "ethnic" accent that often distracted the Euro-American
> >>     
> > %3
> >
> >
> > ---------------------------------------------- 
> > This message has been scanned for viruses and
> > dangerous content by Jambo MailScanner, and is
> > believed to be clean.
> > ---------------------------------------------
> > "easy access to the world" 
> >
> >
> > _______________________________________________
> > kictanet mailing list
> > kictanet at lists.kictanet.or.ke
> > http://lists.kictanet.or.ke/mailman/listinfo/kictanet
> >
> > This message was sent to: murigi.muraya at gmail.com
> > Unsubscribe or change your options at
> http://lists.kictanet.or.ke/mailman/options/kictanet/murigi.muraya%40gmail.com
> >
> >   
> 
> 




-------------------------------------------------
This mail sent through IMP: http://horde.org/imp/