[kictanet] Day 5 of 10- BPO Discussions, HR Issues

[Mwololo Tim]

Bwana Ndemo,

These are good initiatives. However, I believe we need to look at the total
secondary and tertiary education system to make sure it produces the skill
sets we require for the BPO&O sector, depending on the strategy we take as a
country. One university college, which is new and still struggling to "stand
up", so to speak, will not do. Of course we need the skills inventory you
talk about to know where we are so that we can take an appropriate strategy
for skills development. I know KNBS is currently very busy focusing on the
census and I am not sure they have adequate capacity to push several large
projects simultaneously, which may mean delays here. We might therefore need
to find ways of expediting this exercise.

tim

On Mon, Jun 8, 2009 at 1:31 PM, <bitange at jambo.co.ke> wrote:

> Walubengo,
> With respect to capacity building, the Government has done the following
> Established Multimedia University to focus on IT Skills Development;
> Contracted the Central Bureau of Statistics through CCK to conduct ICT
> Skills inventory in Kenya and Set up a task force to look into Skills
> development as recommended by MaKinsey in the just concluded Value
> Proposition.  We are in the process of appointing other stakeholders into
> the committee.
>
> Although we do not have a sector strategy on Capacity building, the
> Governemnt takes issues of skills development very seriously. This is a
> matter that NESC emphasizes as key to our competitiveness.  In this regard
> we look forward to a quick finalization of the skills inventory and the
> task force recommendation.
>
> Regards
>
>
> Ndemo.
>
>
>
> > -Day 5 of 10- BPO Discussions, Human Capacity Issues
> >
> > Morning all,
> >
> > I trust you had a refreshing weekend.  Today I want to introduce the
> theme
> > on Human Resource Development for the BPO industry.  The Researchers
> found
> > that India, S.Africa and Mauritius had a comprehensive inventory of their
> > skill-base that was also available for Validation by prospective
> employers
> > and investors.  Another observation was ofcourse the sheer numbers of
> > Indian graduates (millions) that made it the largest base of highly
> > skilled pool of graduates with strong mathematical/scientific
> orientation.
> >  Whereas, Mauritius was producing only 10,000 (university) graduates per
> > year compared to Kenya's 30,000 per year, Mauritius had the advantage of
> > properly documenting their national graduates database and marketing it
> > appropriately to potential clients in Europe/America.  In addition, the
> > Researchers noted that Mauritius had a government funded but
> > Private-Sector oriented ICT Academy that produced graduates specificially
> > for the ICT industry.
> >
> > In Kenya, the Researchers observed that apart from the lack of a national
> > database on the available skills/graduates, some of the BPO operators
> were
> > engaged in vicious poaching cycles where Agents trained in-house by one
> > Operater are immediately hired by the Competing Operators. It was noted,
> > that an attempt has been made by the .KE Government to create an
> > Industry-specific University (Multimedia University College of Kenya) to
> > address the HR gap but its success or otherwise will remain to be seen in
> > a few years time.  The Researchers also noted that Kenya's
> > English-speaking labor force had an edge over the Indian one given that
> > the average Kenyan had a "neutral" accent unlike the Indian graduate who
> > tended to have an "ethnic" accent that often distracted the Euro-American
> %3
>
>
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