[kictanet] Day 5 of 10- BPO Discussions, HR Issues

[Wainaina Mungai]

Hi Judy

Since we won't have a B.P.O course, I imagine the BPO issues may be
incorporated in the curriculum under: 1.) University Common Courses
(same way as Communications skills. 2.) Project Management
3.) Entrepreneurship courses 4.) Etc

Therefore, would a student of medicine learn BPO specifics under Common Courses?

The alternative situation would be where Business students have the
same as a compulsory course while others take it as an elective.

Wainaina

On 6/8/09, Judy Okite <judyokite at gmail.com> wrote:
> to answer both Q 7&8
>
> my suggestion on this.....all graduates,should be equipped to work in a
> BPO,at the time of their graduation. BPO specifics,should be
> entrenched,within the curriculum.....with this there will be no
> descrimination and I believe it will bring in quality to this market  e.g in
> USIU,I know you have to do a foreign language....at some point in your
> 2years of your time with them...it doesnt really matter what course your
> taking and level.
>
> Kind Regards,
>
> On Mon, Jun 8, 2009 at 8:06 AM, Walubengo J <jwalu at yahoo.com> wrote:
>
>> -Day 5 of 10- BPO Discussions, Human Capacity Issues
>>
>> Morning all,
>>
>> I trust you had a refreshing weekend.  Today I want to introduce the theme
>> on Human Resource Development for the BPO industry.  The Researchers found
>> that India, S.Africa and Mauritius had a comprehensive inventory of their
>> skill-base that was also available for Validation by prospective employers
>> and investors.  Another observation was ofcourse the sheer numbers of
>> Indian
>> graduates (millions) that made it the largest base of highly skilled pool
>> of
>> graduates with strong mathematical/scientific orientation.  Whereas,
>> Mauritius was producing only 10,000 (university) graduates per year
>> compared
>> to Kenya's 30,000 per year, Mauritius had the advantage of properly
>> documenting their national graduates database and marketing it
>> appropriately
>> to potential clients in Europe/America.  In addition, the Researchers
>> noted
>> that Mauritius had a government funded but Private-Sector oriented ICT
>> Academy that produced graduates specificially for the ICT industry.
>>
>> In Kenya, the Researchers observed that apart from the lack of a national
>> database on the available skills/graduates, some of the BPO operators were
>> engaged in vicious poaching cycles where Agents trained in-house by one
>> Operater are immediately hired by the Competing Operators. It was noted,
>> that an attempt has been made by the .KE Government to create an
>> Industry-specific University (Multimedia University College of Kenya) to
>> address the HR gap but its success or otherwise will remain to be seen in
>> a
>> few years time.  The Researchers also noted that Kenya's English-speaking
>> labor force had an edge over the Indian one given that the average Kenyan
>> had a "neutral" accent unlike the Indian graduate who tended to have an
>> "ethnic" accent that often distracted the Euro-American markets/clients.
>>
>> But this advantage is yet to be exploited - even as the Indians move up
>> the
>> BPO value chain and concentrate on non-accent related processes such as
>> Software Engineering, Research (Financial, Medicine, etc), Product (e.g.
>> Civil and Architectural) Design amongst others. Which leads us to todays
>> questions.
>>
>> Qtn 7: How do we develop a national database on the wide-range of
>> available
>> ICT skill in Kenya - specifically which institution should be mandated to
>> realise this, ensuring that such a database is kept upto date over the
>> years?
>>
>> Qtn 8: What strategies should the country adopt to ensure a continuous
>> supply of relevant and timely BPO-Specific skills?
>>
>> Please, lets have your comments flowing,dig yahjwalu starting now...
>>
>> walu.
>>
>> Encl: Synthesis 3 - HR Issues
>>
>>
>>
>>
>>
>>
>>
>>
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>
>
> --
> "Each of us is great insofar as we perceive and act on the infinite
> possibilities which lie undiscovered and unrecognized about us." James
> Harvey Robinson
>

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