[kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks

Fri Jun 5 01:30:45 EAT 2009

So true Gilda, so true.....add South Africa to the mix. It is amazing that many potential investors perceive South Africa to be politically and economically stable. A lot of work has been done by the South African Government to make people perceive the country as a worthwhile destination in Africa, yet we know they do have similar challenges to Kenya. There has been great emphasis in getting the relevant institutions to work closely together and market the country from one page. In addition, I gather from the research team that potential BPO clients in  the UK emphasized that the various institutions must be seen to be working together, in addition the way the countries use their embassies is also a reflection of their seriousness in this sector. South Africa and Egypt have been very aggressive in this working in tandem with the relevant institutions in their countries.

Nyaki

________________________________
From: "godera at skyweb.co.ke" <godera at skyweb.co.ke>
To: elizaslider at yahoo.com
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Thursday, June 4, 2009 3:19:04 PM
Subject: Re: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks

Wanaina,

Thanks, I was hoping someone picks on this.
Let me share with the listers what goes on. Some of you may be surprised that
other "competing" destinations have been very threatened by the emerging
interest in Kenya and some have gone to lengths to see that negative stories
about Kenya are fanned internationally.
That is exactly why if we do not have sufficient branding budgets, Brand Kenya
team may as well go home.
During my visit to India couple of months ago, it was interesting to hear how
NASCOMM is working so closely with government backing that whenever there is any
negative story on India, like the bombing, they personally go out there to
reassure the key clients and undertake serious positive stories of the industry
in the client countries.
Not to say, we cannot live on complete whitewashing- we must just find a way of
lessening the attention on the politicians as we build the country. Media- I
know politics sells but there comes a time when something needs to be done. Or
else even your newspaper sales will drop lower as more Kenyans remain without jobs!

Gilda 
Quoting Wainaina Mungai <wainaina at madeinkenya.org>:

> I like the solutions proposed by Gilda i.e significant budgetary
> allocations (for infrastructure, capacity building and branding).
> 
> However, I'm yet to hear of a solution for the top 3 issues i.e.
> political instability.
> 
> SOLUTIONS
> 1. We may have the messengers of political instability (our dear MPs,
> PM and President) drafted into the branding campaign by having
> President & PM as leaders in Branding inspite of their failures to
> date (re; Geneva stand-off).
> 
> .....OR/and...
> 
> 2. We may choose to make louder noises than the politicians. This will
> require ''the media'' (old and new media) to partner with industry in
> downplaying politics and highlighting development.
> 
> Wainaina
> 
> On 6/4/09, godera at skyweb.co.ke <godera at skyweb.co.ke> wrote:
> >
> > Fellow Listers,
> >
> > It is good to have broad incentives I agree. However, we are in dire need
> of
> > building the capacity, as has been mentioned in a different email. Having
> > seen a
> > room full of 200 keen animators, my concern is that this number
> constitutes
> > one
> > small animation operation. We need to be talking big numbers.
> > Bwana PS has a good notion of being broad based but we must support this
> > with
> > building the capacity for each area.
> >
> > On a different note, to touch on Richard Mwangi's comment on whether
> > regulatory
> > framework should be dwelt upon at this time, I would say we absolutely
> need
> > it.
> > It is better to start off in a proper manner than have chaos when the
> > industry
> > has picked up.
> > However in my view, and having talked to so many outsourcers out there
> those
> > who
> > have visited us in Kenya, the key issues to them are:
> >
> > 1. Political stability (to quote them)
> > 2. Political stability
> > 3. Political stability
> > 4. Infrastructure
> > 5. Capacity
> >
> > As long as we are not well branded out there and all the world sees are
> > negative
> > pictures of our beloved country, we cannot expect the big brands to set
> shop
> > here. I am being brutally frank. Brand Kenya needs to have an extremely
> good
> > strategy to build the Kenya Brand. Muthoni Masinde stated this very well
> in
> > an
> > earlier email.
> > This needs proper budgets. The Vision 2030 office MUST realise that unless
> > Government puts the money where their mouth is, there is no way BPO can be
> > the
> > major employing industry in Kenya as envisioned in Vision 2030.
> >
> > We in the industry want to see proper budgets allocated to this industry
> or
> > we
> > are in danger of the industry becoming a pipe dream.
> >
> >
> >
> > Gilda Odera
> >
> > Quoting bitange at jambo.co.ke:
> >
> >> Dear Listers,
> >> Although McKinsey recommended in our value proposition that we focus on
> >> becoming a niche global player in sales and customer care (voice), there
> >> is a natural development in software and animation that in my view we
> must
> >> not ignore.
> >>
> >> That is why I would prefer broad incentives.  There is no need to limit
> >> the creativity of our people for the sake of focusing on one particular
> >> area.
> >>
> >> Ndemo.
> >>
> >>
> >> > Dear All:
> >> >
> >> > Good morning!
> >> >
> >> > If I missed it, I apologize.  I have two questions:
> >> >
> >> > 1.    Are we agreed on which portion of the BPO value Chain we want to
> >> > enter?
> >> > 2.    If we are in agreement, what should the appropriate Incentive Regime
> >> > be?
> >> >
> >> > The question regarding the speed with which speed with which we
> identify
> >> > and articulate our policy and other incentive frameworks is something
> >> > that
> >> > must be addressed as a matter of priority.  In the fluid environment
> >> > that
> >> > the global arena is, our slow processes will remain a major headache.
> >> >
> >> > Kind regards
> >> >
> >> > Eric Aligula Magolo, PhD
> >> > Senior Analyst
> >> > Infrastructure and Economic Services Division
> >> > Kenya Institute for Public Policy Research and Analysis (KIPPRA)
> >> > P.O. Box 56445, 00200 Nairobi, Kenya
> >> > Telephone:       +254-20-2719933/4
> >> > Fax:                +254-20-2719951
> >> > E-mail:            jairah at kippra.or.ke
> >> > URL:              www.kippra.org
> >> >
> >> >
> >> > Proudly Kenyan
> >> > "In the long history of the world, only a few generations have been
> >> > granted the role of defending freedom in its hour of maximum danger. I
> >> > do
> >> > not shrink from this responsibility..........I welcome it."
> >> > John F. Kennedy
> >> > "All that is necessary for evil to triumph is for good men to do
> >> > nothing."
> >> > Edmund Burke
> >> > "Far better to dare mighty things, to win glorious triumphs, even
> though
> >> > checkered by failure, than to take rank with those poor spirits who
> >> > neither enjoy much nor suffer much, because they live in the gray
> >> > twilight
> >> > that knows not victory, nor defeat."
> >> > Theodore Roosevelt
> >> > "Ex Africa semper aliquid novi"
> >> >
> >> > Repfor-----Original Message-----
> >> > RepforFrom: kictanet-bounces+jairah=kippra.or.ke at lists.kictanet.or.ke
> >> >
> Repfor[mailto:kictanet-bounces+jairah=kippra.or.ke at lists.kictanet.or.ke]
> >> > RepforOn Behalf Of Walubengo J
> >> > RepforSent: Thursday, June 04, 2009 8:14 AM
> >> > RepforTo: Eric Aligula
> >> > RepforCc: KICTAnet ICT Policy Discussions
> >> > RepforSubject: [kictanet] Day 3 of 10- BPO Discussions, Institutional
> >> > RepforFrameworks
> >> > Repfor
> >> > Repfor
> >> > Repfor
> >> > RepforDear Listers,
> >> > Repfor
> >> > RepforI am encouraged by the flood of ideas that kicked in after Bill
> >> > and
> >> > RepforDr. Ndemo's interventions.  Ofcourse Kenduiywo, Bakuli and Peres
> >> > Repforyour discourse is as insightful as that of MM and Barrack.  Lets
> >> > Repforkeep the ideas flowing on previous themes even as we move onto
> >> > Repfortoday's theme - just ensure you pick against the corresponding
> >> > Repforsubject line and post.
> >> > Repfor
> >> > RepforI wish to open today's theme on Institutional Frameworks. The
> >> > RepforResearchers found that in S.Africa, Mauritius, and India, the
> >> > RepforPrivate Sector BPO lobby groups, Data Security Groups and
> >> > RepforGovernment Agencies were working harmoniously with clear, non-
> >> > Repforoverlapping mandates to support the BPO sector. In Kenya it was
> >> > Repforfound that several bodies were involved in the BPO Sector. These
> >> > Repforwere largely Government agencies such as the Min of Education
> >> > Repfor(Technology Parks), Kenya ICT Board, KenInvest, Export Promotion
> >> > RepforCouncil, CCK amongst others. The biggest challenge in Kenya was
> >> > Repforthat there seemed to be no overall, cordinating body overseeing
> >> > Repforthese functions - leading to alot of duplicated and un-cordinated
> >> > Repforeffort from the various Players. And so our next Qtn is:
> >> > Repfor
> >> > RepforQtn 5: What needs to be done to improve/strengthen the
> >> > Repforinstitutional framework in order for the BPO and outsourcing
> >> > sector
> >> > Repforto play its planned role in the Kenyan economy?
> >> > Repfor
> >> > RepforWe have today on this since tmrw we shall move into the
> Government
> >> > RepforSubsidiy/Incentive Issues for the BPO Sector.
> >> > Repfor
> >> > Repforwalu.
> >> > Repfor
> >> > Repfor
> >> > Repfor
> >> > Repfor
> >> > Repfor
> >> > Repfor_______________________________________________
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