[kictanet] Day 2 of 10:-BPO discussions, Legal and Regulatory Frameworks

Thu Jun 4 14:59:01 EAT 2009

Peres,

I fully agree with your sentiments. I especially am of the very strong opinion
(and I stand stoned by some) that we must develop both domestic and
international markets in tandem. Much as there has been a school of thought that
we focus on domestic first, I beg to differ. We need to do so in tandem with the
international market. What have we to lose?

Gilda   

> 
> 
> External perception is absolutely critical in the race to obtain  
> international BPO contracts. No one wants to outsource to a country  
> which they 'percieve' as unstable, or which they percieve as  
> underdeveloped. The truth is that most executives in our source  
> markets for BPO work, in particular USA, percieve Africa as one  
> country with a myriad of ills:
> 
> Somalia -Pirates
> Congo - Wars
> Darfur- kicking out the Aid organizations, starvation
> Kenya ? Post Elections Violence
> Nigeria ? 419 Scams
> Zimbabwe ? Cholera and Inflation
> Etc., etc.
> 
> The best way to counter these perceptions is to have in-coming trade  
> delegations from our source markets, so they can see for themselves  
> what Kenya has to offer.
> 
> W need to work on changing these negative perceptions of Kenya/Africa,  
> BUT at the same time build up our internal capacity. We cannot do one  
> without the other. Local outsourcing market needs to be developed in  
> tandem with the international.
> 
> Peres
> 
> Quoting Barrack Otieno <otieno.barrack at gmail.com>:
> 
> > Colleagues your comments are right, however we seemed to be more inclined
> at
> > external perceptions as opposed to building up internal capacity, must it
> > take foreigners to show us our potential?
> >
> > On Thu, Jun 4, 2009 at 9:01 AM, munyiva ngea <munyivangea at gmail.com>
> wrote:
> >
> >> Good morning,
> >>
> >> I agree with Peter about perception take Mauritius for example the
> >> Board of Investment and the BPO Vendors strive to change the
> >> perception of the country as a mere tourist attraction to an ICT Hub.
> >> They invite prospective investors or clients to the country take them
> >> to their lavish well equipped offices, which are probably located in
> >> Ebene Cyber City the landing point of the Submarine cable so the
> >> clients are assured of available internet infrastructure.After the
> >> site visit the clients are then whisked away to have a fantastic
> >> weekend on the beaches or on a boat. Simply put they show clients they
> >> can do much more than provide BPO services they can offer quality of
> >> life.
> >>
> >> To answer Question 3 i think without the government and local vendors
> >> taking decisive steps to attract and retain investors and clients to
> >> the country. Basically we need to give officials who are marketing the
> >> country the funds to be able to invite the prospective investors and
> >> clients to the country to show them we sufficient infrastructure and
> >> Human resources.
> >>
> >> In order to build confidence in the country's capabilities we have to
> >> have to EVIDENCE of these capabilities take India for example with its
> >> National Skills Registry which is an industry initiative to ensure
> >> that individuals employed by organizations have their background and
> >> antecedents verified
> >> (http://news.indiamart.com/news-analysis/national-skills-regi-13182.html)
> >> prospective clients need only to browse through the site to be assured
> >> that the country has the Human resource capacity needed. What about
> >> Kenya apart from various websites which allow individuals to upload
> >> their CVs where can a prospective client get information on the
> >> available agents, software developers and so on?? this information is
> >> not available on various institutional websites (universities,
> >> colleges) so how do we expect a client to actually believe that we are
> >> capable if we are unable to show it (Perception again!!)
> >>
> >>
> >>
> >> --
> >> Best regards
> >> Munyiva Ngea
> >>
> >> _______________________________________________
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> >>
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> >>
> >
> >
> >
> > --
> > Barrack O. Otieno
> > ISSEN CONSULTING
> > Tel:
> > +254721325277
> > +254733206359
> > http://projectdiscovery.or.ke
> > To give up the task of reforming society is to give up ones responsibility
> > as a free man.
> > Alan Paton, South Africa
> >
> 
> 
> 
> 
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