[kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks

[godera at skyweb.co.ke]

Muriuki,

I thought the institutional body you are referring to already exists in the name
of Kenya ICT Board? 

Gilda
Quoting muriuki mureithi <mureithi at summitstrategies.co.ke>:

> Hi walu
> 
> I think the more the organs - govt/ private sector participating in the bpo
> sector the merrier. Each of the organisations comes in with   resources and
> goodwill to the help the sector based on its specialised mandate and
> mission.  The tragedy is if the organisations are pulling apart or
> uncoordinated and thus lack of synergy. The resources and goodwill is lost.
> 
> Two approaches borrowing heavily from the strategies to mainstreams icts in
> 1990s have been tried for such industry initiatives. In the first approach,
> a coordinating organ based on   policy and regulatory mandate is established
> and positioned to operate at a level higher that the participating
> ministries/departments. In our situation such a body would be
> interministerial   operating under the auspices of the President, Prime
> Minister or Vice President (I am not expert on protocol and this is not
> intended) . At this level such an institution is able to easily draw and
> coordinate the resources that are necessary to   take the BPO sector to the
> next the level. If you recall in 1990s those countries who wanted to
> mainstream ICT for fast development largely used this model.  This model
> avoids BPO being seen as ministry of Infocom project and therefore any
> contribution to its success is an infocom success and their input 'wasted'
> 
> Another approach is a legal mandate and through it establishes a purpose
> built independent body. Appointments at the board and any of its other
> organs will be selected to ensure all stakeholders are integrated in its
> decision making. Such a body would need to be positioned in the ministry
> that provides most resources or backward/forward linkages. In the Kenyan
> scenario, we need to address the big question - is bpo a telecom issue or a
> trade issue. In South Africa it is trade issue, globally, it is an activity
> of International Trade Centre of UNCTAD/WTO. ITU provides technical skills
> if necessary.
> 
> Act we must act   now to tap the goodwill and resources
> 
> Cheers 
> MM
> 
> 
> 
> 
> -----Original Message-----
> From: kictanet-bounces+mureithi=summitstrategies.co.ke at lists.kictanet.or.ke
> [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke at lists.kictanet.or.k
> e] On Behalf Of Walubengo J
> Sent: 04 June 2009 08:14
> To: mureithi at summitstrategies.co.ke
> Cc: KICTAnet ICT Policy Discussions
> Subject: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks
> 
> 
> 
> Dear Listers,
> 
> I am encouraged by the flood of ideas that kicked in after Bill and Dr.
> Ndemo's interventions.  Ofcourse Kenduiywo, Bakuli and Peres your discourse
> is as insightful as that of MM and Barrack.  Lets keep the ideas flowing on
> previous themes even as we move onto today's theme - just ensure you pick
> against the corresponding subject line and post.   
> 
> I wish to open today's theme on Institutional Frameworks. The Researchers
> found that in S.Africa, Mauritius, and India, the Private Sector BPO lobby
> groups, Data Security Groups and Government Agencies were working
> harmoniously with clear, non-overlapping mandates to support the BPO sector.
> In Kenya it was found that several bodies were involved in the BPO Sector.
> These were largely Government agencies such as the Min of Education
> (Technology Parks), Kenya ICT Board, KenInvest, Export Promotion Council,
> CCK amongst others. The biggest challenge in Kenya was that there seemed to
> be no overall, cordinating body overseeing these functions - leading to alot
> of duplicated and un-cordinated effort from the various Players. And so our
> next Qtn is:
> 
> Qtn 5: What needs to be done to improve/strengthen the institutional
> framework in order for the BPO and outsourcing sector to play its planned
> role in the Kenyan economy?
> 
> We have today on this since tmrw we shall move into the Government
> Subsidiy/Incentive Issues for the BPO Sector.
> 
> walu.
> 
> 
> 
>       
> 
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