[kictanet] Day 2 of 10:-BPO discussions, Legal and Regulatory Frameworks

[bitange at jambo.co.ke]

My Sister,
I beg not to respond.  However, you are at liberty to bring up this issue
in the many reforms fora.


Ndemo.


> Bwana PS,
>
> Much appreciated contribution but I am struggling with one issue. I have
> been toying with how to put it down and lacked the words so I will put it
> down anyway (apologies if misunderstood). Here goes....does the cabinet
> really understand that some of their delays in decision making can make
> the country lose out in a big way. I know for a fact that there are many
> countries who have positioned themselves ready to 'grab' the outsourcing
> jobs while we still await decisions. Is there any way around this? Is
> there anyway that they can understand that a decision which impinges on
> the legal/regulatory framework of the ICT industry must be timely unlike,
> for example, a decision on  new equipment/trucks for the army (important
> but not urgent)...or matters to do with paternity leave (important but not
> urgent)........
>
> Best,
>
> Nyaki
>
>
>
>
> ________________________________
> From: "bitange at jambo.co.ke" <bitange at jambo.co.ke>
> To: elizaslider at yahoo.com
> Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> Sent: Wednesday, June 3, 2009 7:50:53 PM
> Subject: Re: [kictanet] Day 2 of 10:-BPO discussions, Legal and Regulatory
> Frameworks
>
> Walubengo,
> In the next few weeks, Judiciary is to outsource its transcriptions of
> court process.  We need to put in place the infrastructure first.  some
> decisions take longer because they require cabinet approval.  The good
> news is that there is sufficient goodwill to bring such reforms.
>
>
> Ndemo.
>
>
>>
>> Morning all,
>>
>> Yesterday was like my 1st day in school - what a rich learning
>> experience!
>> Thanx to Waema, Nyaki, Barrack, Otuoma, and MM whose contributions were
>> quite enlightening. Of the two questions asked, it appears that we need
>> both comprehensive ICT and BPO Policies and Strategies.  With regard to
>> National BPO strategies and targets we learnt that there was quite some
>> detail at the Ministry of Planning and the BPO Society which could
>> benefit
>> members if made widely accessible.
>>
>> Today we move from the Policy to the Legal, Regulatory Frameworks. The
>> Research study found very comprehensive Legal and Regulatory environment
>> in S.Africa, India and Mauritius that supported their BPO industry.
>> Specifically, laws that took care of eTransactions, eCrime, Copyrights
>> and
>> Data Protection were well established. Furthermore their BPO Industries
>> had adopted stringent Quality Assurance Frameworks for BPO and Contact
>> Center Operations.
>>
>> The Researchers found that the case for Kenya was relatively comparable
>> -
>> with the recently enacted KCA Act (2009) that deals with eCrime &
>> eTransactions leading the way, others like the Copyright Act (2001) as
>> well as the Freedom of Information Bill cuurently at an advanced stage
>> providing an encouraging Legal/Regulatory environment.
>>
>> Which brings us to the following two questions:
>>
>> Q3: With submarine cables landing next week and given the above
>> legal/regulatory frameworks, how comes Kenya is NOT experiencing the
>> anticipated boom in the BPO sector? What should we do to get local and
>> foreign investors to show more confidence in the BPO industry?
>>
>> Q4: Could there be gaps in our Legal, Regulatory and Institutional
>> frameworks that need to be addresssed?
>>
>> Put in black and white- Why hasn't Safaricom, Orange, Zain and several
>> local Banks who have all opened their own very large Call-Centers NOT
>> shown confidence in the BPO sector by outsourcing their operations to
>> local BPO operators?  What of the Government itself? Why cant it
>> outsource
>> non-core functions to the local BPO operators before trying attract
>> foreign investors to do the same?
>>
>> The floor is open, we have only today to get comments/answers to these
>> issues.
>>
>> walu.
>>
>>
>>
>>
>>
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