[kictanet] Question on ICT/BPO Park

Mon Dec 21 23:34:44 EAT 2009

Hi Kai,

Would you like to make a presentation on this in our Banking Conference in
February?

The draft programme is attached.

Best wishes to you - and all colleagues on the Kictanet List - for a
restful, blessed holiday period.

Regards,

Sean Moroney
Chairman
AITEC Africa
seanm at aitecafrica.com
UK Tel: +44(0)1480-880774
UK Fax: +44(0)1480-880765
UK Mobile: +44(0)7973-499224
Kenya Mobile: +254(0)721-845674
Mozambique Mobile: +258-82-6181618
Nigeria Mobile: +234(0)802-0571766
SA Mobile: +27(0)724-577887
Skype: seanmoroney
www.aitecafrica.com 

-----Original Message-----
From: kictanet-bounces+seanm=aitecafrica.com at lists.kictanet.or.ke
[mailto:kictanet-bounces+seanm=aitecafrica.com at lists.kictanet.or.ke] On
Behalf Of Kai Wulff
Sent: 04 December 2009 09:09
To: seanm at aitecafrica.com
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Question on ICT/BPO Park

And they can use a hosted contact center solution instead of starting with a

full and expensive platform!

Kai
----- Original Message ----- 
From: "Peres Were" <pwere at cascadegl.com>
To: <kai.wulff at kdn.co.ke>
Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
Sent: Friday, December 04, 2009 11:43 AM
Subject: Re: [kictanet] Question on ICT/BPO Park

Liko,

it is true that working capital is a big challenge amongst the BPO
operators. Banks will allways use asset based lending. I doubt that
government will step in to assist undercapitalised BPO's, rather it
should concentrate on developing an 'enabling environment'.

I think BPO sector players need to begin looking at the many other
options available to tackle this challenge of working capital. There
are various avenues for raising offshore finance through Private
Equity, Venture Capital, Angel Investors and so on.

Operators could also begin to explore partnerships such as Joint
Ventures with onshore/offshore partners in order to increase capacity.

my take

Peres Were

Quoting Agosta Liko <agostal at gmail.com>:

> My views ....
>
> As a small BPO operator { www.verviant.com }for the last 3 years, I think
> this is not the best use for any public funds for now {where now is 4-6
> years} ... here are my reasons
>
> a. Lack of working capital is one of the biggest reasons BPO's in this
> country have failed, we{operators} used to complain about internet prices
> but truth is if you look at providers... the ability to just pay workers 
> is
> the single biggest challenge
>
> To this, the single biggest beef about the BPO sector in the working 
> Kenyans
> mind is that we dont pay on time {ever}
>
> As a provider, I know clients may delay payments, middle men may ran away
> etc etc ... but this stuff kills you and in a society that is primarily
> driven by Asset based lending .... you are stuck
>
> as a provider, there are times when billables out there are pretty hefty 
> but
> clients has not paid ... to an employee or consultant, its another story
>
> b. We have really sucked at marketing... either as Kenya or as providers 
> ...
> now, the bigger providers may have made breakthrus in this area but then 
> we
> have collectivelly failed to market Kenya ... Our industry organisations
> have also failed to make a 1-1 connection between providers and clients 
> ...
> this in my view could be the single biggest driver of success in the 
> sector
> ....
>
> My thinking is instead of going off to 60 KM's outside Nairobi and 
> building
> a park that may not fill in the next 5 years, why dont we solve the 2
> problems above and then take it from there.
>
> ------------------
>
> I am not for the idea of making employees travel another 60KM's to work.
>
> The 6 lane highways may come, South Africa may be doing it... but how many
> seats do we have right now compared to Malaysia, Egypt, Philipines, South
> Africa and Brazil
>
> In my original post, I asked whether this was a government idea or an
> industry idea .. I would love to learn more ... maybe I just dont have the
> right info
>
> ------------------
>
> Dr Ndemo, Gilda ... you all are leaders in this sector, what am asking for
> is just some honest reflection or conversation about how we can make 
> things
> work. We all know of very many failed BPOs ... is this the silver bullet ?
>
> Providers on the list, BPO Employees ... any views ?
>
>
>
>
> On Thu, Dec 3, 2009 at 4:27 PM, Catherine Adeya 
> <elizaslider at yahoo.com>wrote:
>
>> Very true...in the South Africa case, they are building a very major BPO
>> Part in Port Elizabeth. They started in January and are on track to 
>> complete
>> by March....within time and within budget. It is excellent.
>>
>> Nyaki
>>
>> ------------------------------
>> *From:* "bitange at jambo.co.ke" <bitange at jambo.co.ke>
>> *To:* elizaslider at yahoo.com
>>
>> *Cc:* KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
>> *Sent:* Thu, December 3, 2009 12:35:28 PM
>> *Subject:* Re: [kictanet] Question on ICT/BPO Park
>>
>> Mr.  Liko,
>> All such parks are outside of Town.  Check Malaysia, Egypt, Philipines,
>> South Africa and Brazil.  Malili is 60 KMs out of Nairobi on Mombasa 
>> Road.
>>
>> Ndemo.
>> Sent from my BlackBerryR
>>
>> -----Original Message-----
>> From: Agosta Liko <agostal at gmail.com>
>> Date: Thu, 3 Dec 2009 03:27:24
>> To: <bitange at jambo.co.ke>
>> Cc: KICTAnet ICT Policy Discussions<kictanet at lists.kictanet.or.ke>
>> Subject: [kictanet] Question on ICT/BPO Park
>>
>> _______________________________________________
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>

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