[kictanet] BPO Industry Review (was Re: Stakeholder Queries:)
Brian Munyao Longwe
blongwe at gmail.com
Wed Sep 3 17:18:15 EAT 2008
I'm chairperson of KICTANET , trying to she'd some light on topic...
Sent from my iPhone
On 03 Sep 2008, at 4:37 PM, "Liko Agosta" <likoa at verviant.com> wrote:
> Brian
>
>
>
> I don’t mind taking a call from you to explain what has happened and
> where Kenya is and some ideas about the best way forward
>
>
>
> Obviously, I will be looking at life from a providers point of view
> …
>
>
>
> Also, which organization do you represent ?
>
>
>
> Liko Agosta, CEO
>
> Verviant Consulting Services.
>
>
>
> www.verviant.com
>
>
>
> Phone : 1-919-341-1820
>
> Fax : 1-978-268-8403
>
>
>
> Toll Free: 1-866-551-4935
>
>
>
> Pager: 9193891551 at txt.att.net
>
>
>
> From: kictanet-bounces+likoa=verviant.com at lists.kictanet.or.ke [mailto:kictanet-bounces
> +likoa=verviant.com at lists.kictanet.or.ke] On Behalf Of Gilda Odera
> Sent: Wednesday, September 03, 2008 4:16 AM
> To: Liko Agosta
> Cc: 'KICTAnet ICT Policy Discussions'
> Subject: Re: [kictanet] BPO Industry Review (was Re: Stakeholder
> Queries:)
>
>
>
> Hi Brian,
>
>
>
> If you recall, initially the ICT Board was created mainly " to
> market Kenya as an outsourcing destination". I think many other
> things were lumped onto the board without putting structures in
> place ie. personnel and budgets.
>
>
>
> On another note, I am surprised you are still asking about the role
> and obligations of KBPOCCS after the lengthy emails.
>
> Maybe you should re-read them?:)
>
> It is true there is more shouting from BPO players in
> KICTANET,media, everwhere..... maybe the others are content or
> indifferent....
>
> That should not stop the BPO Sector from airing views or making
> demands. Remember your ISP days? You and some others in the ISP
> arena were very vocal and that impacted on various other sub-sectors
> who benefited.
>
> I say, if there is an issue that needs attention, it needs to be
> known. I would suggest that the other sub-sectors also start
> shouting out their issues that they want to see being resolved. We
> are all inter-connected so any gains will benefit all others.
>
> Can someone from the ICT Board please say something? Is it true you
> are being blamed by others for focusing too much on BPO and if so,
> how are you balancing the act?
>
>
>
> Best
>
>
>
> Gilda
>
> ----- Original Message -----
>
> From: Brian Munyao Longwe
>
> To: Gilda Odera
>
> Cc: 'KICTAnet ICT Policy Discussions'
>
> Sent: Wednesday, September 03, 2008 8:55 AM
>
> Subject: Re: [kictanet] BPO Industry Review (was Re: Stakeholder
> Queries:)
>
>
>
>
>
> Great input Lika. Seems like you have a real handle on this
> industry. If I may recap:
>
>
>
> Clients (I presume these are international) gauge a BPO provider
> based on four main criteria:
>
> a) Capability: This speaks to an area of skillset matching across
> industry - do we have enough "intel" on the necessary skillsets so
> that if someone wants to outsource their transcription of recorded
> audio court records or psychiatric interviews - the BPO operators
> personnel understand enough about the subject matter to capture the
> relevant language (don't know if this is a good example but it's
> what comes to mind)
>
> b) Cost-cutting potential: If the customer is the one asking this
> question, then it seems that they expect the BPO operator to have
> alread studied to some extent their business, at` least enough to
> understand ways in which savings can be accrued.
>
> c) Referenceable clients
>
>
>
> If the CEO of the ICT board calls the CEO of ATT he is more likely
> to get a meeting and business as opposed to the CEO of Kamau Wanjala
> Outsourcers … again, I don’t know what the ICT Board has been
> doing (am sure they have done a lot … may be like top secret strateg
> y stuff) but in my opinion the CEO of that board should be based in
> US for like 90% of the year .. talk to clients, be a rain maker, sch
> mooze, play golf and open doors.
>
>
>
> This belies the assumptions and perceptions on which I initiated
> this thread. For some reason there seems to be some kind of implicit
> expectation that the ICT Board exists to servie the BPO industry -
> why is that? Kenya's ICT is definitely much more than just BPO (as
> Gilda clearly pointed out).
>
>
>
> On this list we have heard a lot of complaints (largely from BPO
> players) about the ICT Board's lack of support for the BPO industry,
> while on the other hand other sector players saying that the Board
> pays too much attention to BPO. What should the role and obligation
> of the board in the BPO sector be? Could it be strategic?
>
>
>
> What can we say is the role of the BPO/CC Society and it's
> obligations (both to internal and external stakeholders) in the
> larger scheme of things?
>
>
>
> Regards,
>
>
>
> Brian
>
>
>
> On Sep 2, 2008, at 11:07 PM, Liko Agosta wrote:
>
>
>
>
> All that you guys are talking about is good ... but when I talk to
> clients they ask the following questions
>
> a. Can you do the job ?
>
> b. How much will you save me ?
>
> c. Have you done this for anyone else (especially in my sector/
> country) ?
>
> d. Can I talk to references
>
> 1-3 page executive proposals work better than 50 page proposals. C
> level execs never go past page 3 of proposals. They really don’t car
> e where I am working from
>
> Only 1 client asked about Kenyan copyright laws .. and our lawyer
> gave a sufficient answer... we got the work and have saved them over
> USD 500,000
>
> About Safaricom and Land Registry and all this projects that keep
> breaking our hearts and hurting our feelings :) ....
>
> Let's assume Safaricom is has 400 customer services reps .... would
> they be an ideal client for any BPO in Kenya ? if they pay their
> employees 50k per month .. a BPO would have to charge them 100k per
> month FOR THE SAME EMPLOYEE across town.
>
> Now, maybe I have all this wrong but there are more than 10000
> companies in the developed world with over 400 "clerical employees"
> who they pay an average of 3000$ per month. If you went and targeted
> these companies .... you can get 100k per employee, pay the employee
> 50k etc and the client will be happy, you happy, employee happy ...
>
> Many local clients take 60-90 days to pay invoices. In US for
> example, depending on state, it’s illegal to hold a vendors payment
> when work has been done ….
>
> My point ... BPOs, Software Providers have to be willing to ignore
> the local market and focus on external sources of business. The
> local market is too small, too complicated and the waters are very
> muddied.
>
> About brokers and "consultants". I have been approached by quite a
> few. People who claim to have connections, venture capital and all
> that good stuff. I learnt early to say no… early. They are a waste o
> f time in my book
>
> Kenya will not become a better outsourcing destination if we come up
> with ethics guidelines, an act of parliament and the like … now, tho
> se will not hurt … but we will benefit more if the ICT Board flanked
> companies when they are pitching their services to potential clients.
>
> By flanking I mean fly to meet the client, do research on
> financials, help with financing - have a conference in US and invite
> 100 potential and vetted clients to meet Kenyan providers …. This wo
> rks like a charm here .. (if GOK spends 500k on tickets and 30 Kenya
> ns are hired making 50k … - ROI is there pretty fast)
>
> If the CEO of the ICT board calls the CEO of ATT he is more likely
> to get a meeting and business as opposed to the CEO of Kamau Wanjala
> Outsourcers … again, I don’t know what the ICT Board has been
> doing (am sure they have done a lot … may be like top secret strateg
> y stuff) but in my opinion the CEO of that board should be based in
> US for like 90% of the year .. talk to clients, be a rain maker, sch
> mooze, play golf and open doors.
>
>
>
> I have always felt that the ICT Board should headhunt and hire
> people with C level experience from either US or UK … people from t
> he bigger consulting companies Bain, BCG, Accenture, Avanade, EDS …
> these guys work on million dollar outsourcing deals and have very go
> od contacts. They also would be able to come up with a strategy imme
> diately
>
>
>
> As Gilda has shown, the harvest is plentiful …
>
>
>
> Liko Agosta, CEO
>
> Verviant Consulting Services.
>
> www.verviant.com
>
>
>
>
> Phone : 1-919-341-1820
>
> Fax : 1-978-268-8403
>
>
>
>
> Toll Free: 1-866-551-4935
>
>
>
>
> Pager: 9193891551 at txt.att.net
>
>
>
> -----Original Message-----
>
> From: kictanet-bounces+likoa=verviant.com at lists.kictanet.or.ke [mailto:kictanet-bounces
> +likoa=verviant.com at lists.kictanet.or.ke] On Behalf Of David Otwoma
>
> Sent: Tuesday, September 02, 2008 11:45 AM
>
> To: Liko Agosta
>
> Cc: KICTAnet ICT Policy Discussions
>
> Subject: Re: [kictanet] BPO Industry Review (was Re: Stakeholder
> Queries:)
>
> Dear Brian,
>
> Looks like you are fully re-charged after last weeks retreat in
>
> Naivasha on Strategy. Tell us some more of what is not confidential.
>
> Otherwise my wish is to take the baton from my able Chair and respond
>
> on bullet 3 in your beautiful rejoinder.
>
> As Chair of the Standards and Ethics Committee of the KBPOCCS we (are
>
> 7 members) did come up with Standards and Ethics Guidelines which took
>
> over eight (8) months to prepare and on June 22nd 2008 the Permanent
>
> Secretary of the Ministry of Information & Communication led us
>
> (KBPOCCS members, KICTB who graciously sponsored the event at KICC,
>
> CCK, CSK, members of the public who have an interest in BPO&CC pie)
>
> into adopting the S&E Guidelines.
>
> The next milestone we wish to aim for is have the Guidelines upgraded
>
> into a Regulation or an Act of Parliament. Either achievement would be
>
> binding to all and sundry who operate in the BPO&CC world. A world
>
> which is moving the advancement of the human race from industrial age
>
> into information age. Just imagine Kenya having a binding law on
>
> Standards and a slice of the USD$310 Billion industry. It would make
>
> our young people, because they are the future force in the knowledge
>
> economy we keep talking about.
>
> What are the next immediate steps. Cozy relations between the Private
>
> Public Partnership.
>
> Another bullet I will let you peer into what you have been seeing but
>
> refuse to acknowledge is bullet No. 7. It was KPLC who introduced me
>
> to the world of BPO&CC when they sought S. African expertise to deal
>
> with their in-house contact centre better known to the general public
>
> (read Brian et al) as Customer Care Centre or Customer Relations
>
> Management. Ever wondered when power disappears at any time of the day
>
> or night where that 'frustrated' call 'agrily demanding 'where is
>
> power?' goes? Yes to a call center owned and managed
>
> by KPLC. KPLC as of 2005 when we engaged had a call centre running
>
> 24/7 with 210 seats in Nairobi alone. Telecom has a bigger one.
>
> Safaricom is soon overtaking Telecom with that news flash. Water
>
> companies have. So do all the banks, insurance, etc. companies both
>
> private and public owned.
>
> Since we have very able Chairs for Training, Marketing etc. I will
>
> stop there and go for my dear bottle.....tusker.
>
> David
>
>
>
>
> On Tue, Sep 2, 2008 at 6:12 PM, Brian Munyao Longwe
> <brian at caret.net> wrote:
>
> > Excellent Feedback Gilda,
>
> >
>
> > So I see a few very clear issues arising out of your response:
>
> >
>
> > 1) There is a distinct global opportunity - but that calls for
>
> > appropriate positioning as well as preparation on Kenya's part
>
> > 2) Capacity issues need to be addressed - knowledge transfer could
> be
>
> > on way - but that implies finding someone who is willing to impart
>
> > the knowledge - do they come from inside or outside?
>
> > 3) Global standards must be recognised and adhered to in order to
>
> > ensure entry and competitiveness - what are these standards are they
>
> > clearly documented somewhere?
>
> > 4) Many local operations have not had the exposure necessary/needed
>
> > to develop expertise/efficiency/etc - what kind of interventions can
>
> > facilitate this?
>
> > 5) BPO is not the "Holy Grail" as some perceive it, but one piece of
>
> > the ICT puzzle that needs to be solved in order to help Kenya attain
>
> > it's ambitious goal of becoming a global ICT hub
>
> > 6) There is a distinct and precise training need for personnel to
>
> > supply the Kenyan BPO industry with "bodies to put on seats",
>
> > presumably to allow the BPO industry to harness and deliver against
>
> > the global opportunity - what interventions (planned or otherwise)
>
> > are we taking to meet this target? How accurate is this estimate and
>
> > can it be verified?
>
> > 7) Local Players - your website (must say it's very cute) lists
> quite
>
> > a number (28) - but I must say that I'm quite surprised at some of
>
> > the names I find there - didn't know KPLC was offering BPO services
>
> > for example - but maybe I'm mistaken in my assumptions....
>
> > 8) Local opportunities: seems many/most local companies are looking
>
> > outside to outsource certain functions or simply "self-provisioning"
>
> > - why would Safaricom claim that it's too expensive to outsource
>
> > locally based on the price estimates that they got from industry. Is
>
> > there a need for our local BPO industry to do some kind of soul
>
> > searching and find ways of making themselves/their services more
>
> > palatable to local companies?
>
> > 9) The industry for some reason seems to have attracted brokers -
> who
>
> > are watering down/diluting the true opportunity - what kind of
>
> > interventions do we need to "eliminate the middleman" - a seemingly
>
> > consistent argument in many sector e.g. tea, coffee, flowers,
> tourism
>
> > etc.....
>
> >
>
> > Brian
>
> >
>
> > On Sep 2, 2008, at 4:10 PM, Gilda Odera wrote:
>
> >
>
> >> Hi Brian,
>
> >>
>
> >> You have raised very pertinent questions in your email below.
>
> >> Let me answer your queries.
>
> >>
>
> >> Firstly, it is true that BPO has taken centre stage in many
>
> >> discussions surrounding Kenya's ICT development and growth and it
>
> >> is a good thing, here's why:
>
> >> We are looking at a USD$310 Billion industry by next year, up for
>
> >> grabs for any destinations that get it right. India is currently
>
> >> taking up 45% of the total share and China and Phillipines are
>
> >> steadily growing. And what's more, it can only grow, with the fuel
>
> >> prices soaring each year,what choice is there for the companies out
>
> >> there to look for more affordable means of operating.
>
> >> It is a fact that the western countries are looking for new
>
> >> alternative destinations to Asia so they do not put all their eggs
>
> >> in one basket, not with the terrorism threats all over. Where else
>
> >> but Africa. Why would Kenya not put its house in order to take a
>
> >> piece of this pie?
>
> >>
>
> >> Now in regard to your comment on BPO taking centre stage in ICT
>
> >> development, I would say one thing we need in this country is
>
> >> opportunity for knowledge transfer done right here. We may produce
>
> >> more technology oriented personnel but as long as we operate within
>
> >> the Kenyan way of operating, we are not developing our personnel to
>
> >> the global standards we want them to attain.Not because we are not
>
> >> capable, but because many operations have not had the exposure.
>
> >>
>
> >> I would beg to differ (and government can speak for itself) that we
>
> >> are putting all eggs in one basket. BPO is but one sub-sector in
>
> >> the ICT arena. Many other sub-sectors within the sector are quite
>
> >> active. Software development is coming up and I keep reading
>
> >> debates on KICTANET. There is an interest.
>
> >> Content development is also being encouraged. The
>
> >> telecommunications sector is busy preparing for real competition
>
> >> and we the consumers can't wait for the benefits, they will have to
>
> >> have great value adds and affordable pricing.
>
> >>
>
> >> What steps are we taking to enhance BPO? I leave the ICT Board to
>
> >> answer that although as Kenya BPO and Contact Centre Society, we
>
> >> have presented to them the need to train not less than 10,000 per
>
> >> year, specifically for this sector. Frost and Sullivan who are
>
> >> normally 90% accurate in their new destination analysis says Kenya
>
> >> will by 2012 have a BPO sector employing about 120,000 direct jobs
>
> >> ( you can add indirect by another 3-5) as long as the fibre optic
>
> >> infrastructure is in place on time next year and marketing of the
>
> >> country takes root.
>
> >>
>
> >> Who are the players? Our members are on our website
>
> >> www.kenyabposociety.or.ke . There are ofcourse others quietly
>
> >> operating.
>
> >> What are the local opportunities- Our biggest challenge is getting
>
> >> local companies to outsource though some have started. We expected
>
> >> the giants like Safaricom to play a role even if it is a CSR role
>
> >> to demonstrate a level of confidence in the local companies. This
>
> >> is possible, other companies work with those they outsource to for
>
> >> a given period, and leave them running efficiently as they require.
>
> >> All is not lost. Some local companies are outsourcing BPO work and
>
> >> I wish to challenge Safaricom to outsource part of their BPO work
>
> >> if they say local outsourcing is not competitive.
>
> >>
>
> >> The international opportunities are the ones that I have mentioned
>
> >> are worth $310 Billion. The ball is in our court as Kenyans to
>
> >> market Kenya as a destination if we are to make any gains. We need
>
> >> to attract direct clients and not the current brokers who are
>
> >> exploiting the existing centres,much as their contracts are keeping
>
> >> some of the centres going.
>
> >> I hope I have addressed your queries.
>
> >>
>
> >>
>
> >>
>
> >>
>
> >> Gilda Odera
>
> >> Chair, Kenya BPO and Contact Centre Society
>
> >> ----- Original Message ----- From: "Brian Munyao Longwe"
>
> >> <brian at caret.net>
>
> >> To: "Gilda Odera" <godera at skyweb.co.ke>
>
> >> Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke
> >
>
> >> Sent: Tuesday, September 02, 2008 11:12 AM
>
> >> Subject: [kictanet] BPO Industry Review (was Re: Stakeholder
> Queries:)
>
> >>
>
> >>
>
> >> Hi All,
>
> >>
>
> >> It is interesting that BPO seems to have taken a centre stage in
> many
>
> >> discussions surrounding Kenya's ICT development and growth. While I
>
> >> do believe that BPO/KPO has huge potential. I am a bit skeptical
>
> >> about this "silver bullet" approach which might be akin to putting
>
> >> all our eggs in one basket.
>
> >>
>
> >> What if the basket gets stepped on by some giant like Malaysia,
> South
>
> >> Africa or others?
>
> >>
>
> >> I would be very interested in taking a much closer look at the BPO
>
> >> industry in Kenya. Who are the players? What are the opportunities?
>
> >> What is the potential for growth? What steps are we taking to
> enhance/
>
> >> develop/increase capacity in BPO/KPO? What kind(s) of investments
> are
>
> >> required to make this industry boom? What are the local
> opportunities
>
> >> for BPO/KPO? What are the international opportunities for BPO/KPO?
>
> >>
>
> >> I think that answers to these and many other questions will help
>
> >> other like me who are a bit unclear in their minds as to how BPO
> will
>
> >> be our saviour have a clearer view. It might also just show that
> BPO
>
> >> is a contributing factor and not necessarily the holy grail that at
>
> >> the moment seems to be the general perception.
>
> >>
>
> >> Regards,
>
> >>
>
> >> Brian
>
> >>
>
> >>
>
> >>
>
> >> On Sep 2, 2008, at 8:25 AM, David Otwoma wrote:
>
> >>
>
> >>> Dear All,
>
> >>>
>
> >>> "Comments from BPO operators and of course other Stakeholders"
>
> >>> please.
>
> >>>
>
> >>> Safaricom in Sh1bn customer care plan (see Daily Nation page 28)
>
> >>>
>
> >>> -------------------------------------------------
>
> >>>
>
> >>> Many companies have been turning to BPOs as the financial
> benefits of
>
> >>> outsourcing continue to make it compelling, with cost savings and
>
> >>> efficiency improvements being the dominant reasons companies use
> such
>
> >>> services. However, companies biggest concerns on outsourcing
>
> >>> relate to
>
> >>> data security.
>
> >>>
>
> >>>
>
> >>> -----------------------------------------------------
>
> >>>
>
> >>> The move, seen a precautionary measure in the face of growing
>
> >>> competition, marks a complete turnaround by the mobile provider
> which
>
> >>> in July last year had sought quotations from local Business
> Process
>
> >>> Outsourcing (BPO) firms.
>
> >>>
>
> >>> "Outsourcing the customer care function proved to be too expensive
>
> >>> for
>
> >>> the kind of quality that we required. We will just have to run the
>
> >>> service in-house," said Safaricom chief executive Michael Joseph.
>
> >>>
>
> >>>
>
> >>> http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/
>
> >>> index.html
>
> >>>
>
> >>>
>
> >>> On Mon, Sep 1, 2008 at 8:58 PM, Sean Moroney
>
> >>> <seanm at aitecafrica.com> wrote:
>
> >>>> Dear Liko,
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> We would like to invite you to make a presentation at the
>
> >>>> forthcoming
>
> >>>> Outsourcing & Contact Centre Conference, which we will be holding
>
> >>>> over 4-5
>
> >>>> November under the auspices of the Ministry of Information &
>
> >>>> Communications
>
> >>>> and in partnership with the ICT Board. The programme of confirmed
>
> >>>> presentations so far is attached.
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> It would be great if you would be willing to share your
> experience
>
> >>>> with the
>
> >>>> other participants.
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> Yours sincerely,
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> Sean Moroney
>
> >>>>
>
> >>>> Chairman
>
> >>>>
>
> >>>> AITEC Africa
>
> >>>>
>
> >>>> seanm at aitecafrica.com
>
> >>>>
>
> >>>> UK Tel: +44(0)1480-880774
>
> >>>>
>
> >>>> UK Fax: +44(0)1480-880765
>
> >>>>
>
> >>>> UK Mobile: +44(0)7973-499224
>
> >>>>
>
> >>>> Kenya Mobile: +254(0)721-845674
>
> >>>>
>
> >>>> Mozambique Mobile: +258-82-6181618
>
> >>>>
>
> >>>> Nigeria Mobile: +234(0)802-0571766
>
> >>>>
>
> >>>> SA Mobile: +27(0)724-577887
>
> >>>>
>
> >>>> Skype: seanmoroney
>
> >>>>
>
> >>>> www.aitecafrica.com
>
> >>>>
>
> >>>> Please visit our discussion group on The Banking Technology
> sector
>
> >>>> in Africa
>
> >>>> at: http://groups.yahoo.com/group/africanbankingtech
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> AITEC Africa is the trading name of AITEC Conferences Limited
>
> >>>> UK Company registration number: 4698475
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> ________________________________
>
> >>>>
>
> >>>> From: kictanet-bounces+seanm=aitecafrica.com at lists.kictanet.or.ke
>
> >>>> [mailto:kictanet-bounces
>
> >>>> +seanm=aitecafrica.com at lists.kictanet.or.ke] On
>
> >>>> Behalf Of Peres Were
>
> >>>> Sent: 01 September 2008 12:23
>
> >>>> To: seanm at aitecafrica.com
>
> >>>>
>
> >>>> Cc: 'KICTAnet ICT Policy Discussions'
>
> >>>> Subject: Re: [kictanet] Stakeholder Queries:
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> Liko,
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> It would be great to hear from you and others, your insights into
>
> >>>> sales and
>
> >>>> marketing insights that can benefit the BPO, KPO sector. We can
>
> >>>> continue the
>
> >>>> discussion off the list.
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> Kind regards
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> Peres Were
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> ________________________________
>
> >>>>
>
> >>>> From: kictanet-bounces+pwere=cascadegl.com at lists.kictanet.or.ke
>
> >>>> [mailto:kictanet-bounces
> +pwere=cascadegl.com at lists.kictanet.or.ke]
>
> >>>> On Behalf
>
> >>>> Of Liko Agosta
>
> >>>> Sent: 01 September 2008 10:33
>
> >>>> To: pwere at cascadegl.com
>
> >>>> Cc: KICTAnet ICT Policy Discussions
>
> >>>> Subject: Re: [kictanet] Stakeholder Queries:
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> About ICT Board and all these Boards …
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> Do they ever have open sessions where stakeholders can review
>
> >>>> strategy,
>
> >>>> advice, brainstorm ?
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> As CEO of verviant, I have been able to get business … I feel l
> ike
>
> >>>> I have
>
> >>>> insights into the sales and marketing process that can benefit
> other
>
> >>>> software/ICT providers …
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> Thanks
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> Liko Agosta, CEO
>
> >>>>
>
> >>>> Verviant Consulting Services.
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> www.verviant.com
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> Phone : 1-919-341-1820
>
> >>>>
>
> >>>> Fax : 1-978-268-8403
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> Toll Free: 1-866-551-4935
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> Pager: 9193891551 at txt.att.net
>
> >>>>
>
> >>>> ---------- Forwarded message ----------
>
> >>>> From: Brian Longwe <blongwe at gmail.com>
>
> >>>> Date: Aug 29, 2008 9:31 AM
>
> >>>> Subject: Re: [kictanet] ICT Board Strategy a Farce
>
> >>>> To: wambuiwakarema at yahoo.co.uk
>
> >>>>
>
> >>>> Very strong language - but I think you should relax as your
>
> >>>> concerns are
>
> >>>> unfounded.
>
> >>>>
>
> >>>> I am at the Strategic retreat. Unfortunately Gilda Odera -
>
> >>>> Chairperson of
>
> >>>> BPO, who was supposed to be present had to cancel at the last
>
> >>>> minute.
>
> >>>>
>
> >>>> Brian
>
> >>>>
>
> >>>> On 8/29/08, Wambui Wakarema <wambuiwakarema at yahoo.co.uk> wrote:
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> I have read with surprise the Kictanet mailout from the ICT Board
>
> >>>> claiming
>
> >>>> they are going for a stakeholders strategy workshop in Naivasha.
>
> >>>>
>
> >>>> Who are these stakeholders? Are there any representing the BPO
>
> >>>> sector?? I
>
> >>>> ask this because I have contacted the industry association and
>
> >>>> they dont
>
> >>>> seem
>
> >>>>
>
> >>>> to be in the know either. This is quite bizarre, especially since
>
> >>>> BPO is a
>
> >>>> key sector of the ICT Board's mandate.
>
> >>>>
>
> >>>> Who are the stakeholders from the other ICT sectors? Shouldnt the
>
> >>>> Board be
>
> >>>> getting input from key stakeholders at this workshop.
>
> >>>>
>
> >>>> They are wasting government resources going to write strategies
>
> >>>> and then
>
> >>>> 'presenting' to stakeholders, yet stakeholders should have been
>
> >>>> involved
>
> >>>> from the word go.
>
> >>>>
>
> >>>> The
>
> >>>>
>
> >>>
>
> >>>
>
> >>> --
>
> >>> David Otwoma,
>
> >>> Chief Science Secretary,
>
> >>> National Council for Science and Technology,
>
> >>> Utalii House 9th Floor,
>
> >>> Mobile tel: +254 722 141771,
>
> >>> Office tel: +254 (0)20 2346915,
>
> >>> P. O. Box 29899 - 00100, Nairobi, Kenya
>
> >>> email: otwomad at gmail.com & otwoma at ncst.go.ke
>
> >>> www.ncst.go.ke
>
> >>>
>
> >>> _______________________________________________
>
> >>> kictanet mailing list
>
> >>> kictanet at lists.kictanet.or.ke
>
> >>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> >>>
>
> >>> This message was sent to: brian at caret.net
>
> >>> Unsubscribe or change your options at http://lists.kictanet.or.ke/
>
> >>> mailman/options/kictanet/brian%40caret.net
>
> >>
>
> >>
>
> >> _______________________________________________
>
> >> kictanet mailing list
>
> >> kictanet at lists.kictanet.or.ke
>
> >> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> >>
>
> >> This message was sent to: godera at skyweb.co.ke
>
> >> Unsubscribe or change your options at http://lists.kictanet.or.ke/
>
> >> mailman/options/kictanet/godera%40skyweb.co.ke
>
> >
>
> >
>
> > _______________________________________________
>
> > kictanet mailing list
>
> > kictanet at lists.kictanet.or.ke
>
> > http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> >
>
> > This message was sent to: otwomad at gmail.com
>
> > Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com
>
> >
>
>
>
> --
>
> David Otwoma,
>
> Chief Science Secretary,
>
> National Council for Science and Technology,
>
> Utalii House 9th Floor,
>
> Mobile tel: +254 722 141771,
>
> Office tel: +254 (0)20 2346915,
>
> P. O. Box 29899 - 00100, Nairobi, Kenya
>
> email: otwomad at gmail.com & otwoma at ncst.go.ke
>
> www.ncst.go.ke
>
> _______________________________________________
>
> kictanet mailing list
>
> kictanet at lists.kictanet.or.ke
>
> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> This message was sent to: likoa at verviant.com
>
> Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/likoa%40verviant.com
>
> _______________________________________________
>
> kictanet mailing list
>
> kictanet at lists.kictanet.or.ke
>
> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
>
>
> This message was sent to: brian at caret.net
>
> Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/brian%40caret.net
>
>
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> This message was sent to: godera at skyweb.co.ke
> Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/godera%40skyweb.co.ke
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> This message was sent to: blongwe at gmail.com
> Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20080903/fe13b695/attachment.htm>
More information about the KICTANet
mailing list