[kictanet] kictanet Digest, Vol 10, Issue 12
Edith Adera
eadera at idrc.or.ke
Mon Mar 17 13:43:59 EAT 2008
Thanks, we look forward to a very consultative process.
Edith
-----Original Message-----
From: godera at skyweb.co.ke [mailto:godera at skyweb.co.ke]
Sent: 17 March 2008 13:34
To: Edith Adera
Cc: 'KICTAnet ICT Policy Discussions'
Subject: RE: [kictanet] kictanet Digest, Vol 10, Issue 12
Thank you Edith. The information gathered will be extremely useful for the
development of the BPO Industry and will especially enable all stakeholders
to make informed decisions when charting out the path to make the Industry's
growth a reality.
We are indeed looking forward to the results of the research.
I wish to commend your organisation for taking initiative to undertake this
project given the information gaps we are currently facing in the Industry.
Best
Gilda Odera
Chair,Kenya BPO and Contact Centre Society
Quoting Edith Adera <eadera at idrc.or.ke>:
> Gilda,
>
> Sure I can share information on the BPO Research study we are funding.
>
> I'm pleased to inform you that IDRC is funding research on the BPO
> sub-sector in developed and developing countries to provide empirical
> evidence and a deeper understanding of the success factors to better
inform
> Kenya's policy decisions and investment choices in the BPO industry.
>
> This study will be done as public domain research and in a participatory
> manner involving key stakeholders throughout the research process. It will
> be led by University of Nairobi, working with leading researchers drawn
from
> academia, industry and civil society.
>
> For more information see excerpt below
>
> Edith
>
>
>
>
============================================================================
>
> Project General Objective
>
> To undertake comprehensive research in the business process outsourcing
> (BPO) sub-sector in pioneer, emerging and mature markets to provide
evidence
> and a deeper understanding of the imperatives for success in this industry
> to better inform Kenya's policy decisions and investment choices.
>
> Specific Objectives
>
> 1. To provide empirical evidence and recommendations to inform the
> development of BPO legislation, policy and strategy documents by Kenya's
> Ministry of Information and Communication, Kenya ICT Board and Kenya BPO
and
> Contact Centre Society among others.
>
> 2. To identify the critical success factors that underlie BPO industries
in
> developing countries (in pioneer, emerging and mature markets) in terms
of:
> policy and institutional environment; legal and regulatory considerations;
> incentives; infrastructural & bandwidth requirements; effects of bandwidth
> subsidy; human capacity needs & capacity building requirements; criteria
for
> choice of BPO destination; trends in BPO demand; and types of BPO
> operations.
>
> 3. To examine and provide comprehensive case studies of eight countries
> representing pioneer, emerging and mature BPO markets.
>
> 4. To provide a deeper understanding of youth employment and gender issues
> within the BPO sector in pioneer, emerging and mature markets.
>
> 5. To increase the level of awareness and input among key stakeholders
> through interactive dialogue on key BPO issues within the Kenyan context.
>
> 6. To contribute to the knowledge base in this emerging area through
> publication and dissemination of a book entitled 'The BPO Sector in
Mature,
> Emerging and Pioneer Markets: Lessons and Opportunities for National
> Development.'
>
> Research Design and Scope
>
> A systematic process will be followed in undertaking the research with a
> focus on methodological rigour and scientific excellence - stakeholder
> consultation will be the hallmark of the exercise to ensure stakeholder
> input is obtained throughout the research phases (eConsultations and
> face-to-face workshops). The research design will follow a case study
> approach with in-depth, largely qualitative, analysis of the BPO industry
in
> pioneer, emerging and mature markets in developing and developed
countries.
>
> Scope
> BPO clients (demand side of the BPO industry): U.S.A., U.K.
> Pioneer BPO services: Kenya, Ghana
> Emerging BPO services: South Africa, Egypt
> Mature BPO Services: India, Mauritius
> Regional Asian BPO Association will also be interviewed and other
> associations.
>
> Expected Results
> By the end of the project, it is anticipated that concrete outputs and
> outcomes will have been realized as follows:
>
> o Comprehensive case studies for each country documenting the research
> findings that will inform BPO policy formulation and implementation
> guidelines by the Kenyan Government and other BPO industry stakeholders.
The
> government and stakeholders would be able to base their decisions on sound
> research findings unlike the present situation.
>
> o Increased awareness of the critical success factors in the BPO industry
> among key stakeholders through consultative discussions on the KICTANET
> list.
>
> o A book will be published documenting the findings, research methodology
> and tools for wider dissemination (500 copies) and would be a useful
> resource for training purposes by educational institutions and BPO
> societies.
>
> o Improved understanding of the status of young workers and women employed
> in the BPO industry in pioneer,emerging and mature markets to highlight
> gender differentials and labour issues that need to be taken into
> consideration for sustainable job creation.
>
> o At least three appearances on national print and electronic media to
> discuss the book and research findings with a resultant increase in the
> profile of the BPO industry as evidenced by print and electronic media
> uptake of the issue based on the findings and dissemination efforts.
>
> o Targeted dissemination of policy implications of the findings to key
> legislators, policymakers (cabinet ministers, Chief Secretary, permanent
> secretaries of the ministries of Information and Communication, Trade and
> Industry,Planning and National Development, Finance) as well as BPO
industry
> stakeholders to guide in the selection of the most appropriate areas of
> operation and investment, especially for potential entrants.
>
> In this way the capacity of the BPO sector could be rapidly enhanced in
> pioneer and emerging BPO markets. It is believed that the growth of the
BPO
> sector would lead to the provision of more jobs, particularly for women
and
> youth, with the appropriate skills and address poverty alleviation.
>
>
> -----Original Message-----
> From: kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke
> [mailto:kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke] On Behalf
> Of godera at skyweb.co.ke
> Sent: 13 March 2008 15:55
> To: eadera at idrc.or.ke
> Cc: KICTAnet ICT Policy Discussions
> Subject: Re: [kictanet] kictanet Digest, Vol 10, Issue 12
>
> Ndegwa and All,
>
> I believe some of you may have heard that IDRC here in Nairobi is
embarking
> on
> a market study that is not limited to Kenyan operations. Edith if you are
> reading this, can you shed any light on this at this moment or is it
> premature
> to talk about it?
>
> Gilda
>
> Quoting kictanet-request at lists.kictanet.or.ke:
>
> > Send kictanet mailing list submissions to
> > kictanet at lists.kictanet.or.ke
> >
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> >
> > When replying, please edit your Subject line so it is more specific
> > than "Re: Contents of kictanet digest..."
> >
> >
> > Today's Topics:
> >
> > 1. Re: South African Intelligence Networking on Kenyan BPOSector
> > (MediaSpeak Africa)
> >
> >
> > ----------------------------------------------------------------------
> >
> > Message: 1
> > Date: Sun, 9 Mar 2008 15:50:47 +0300
> > From: "MediaSpeak Africa" <mesafric at gmail.com>
> > Subject: Re: [kictanet] South African Intelligence Networking on
> > Kenyan BPOSector
> > To: "Eric Osiakwan" <eric at afrispa.org>
> > Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> > Message-ID:
> > <9007a8bd0803090550k48b2010en75a9f33245c41c50 at mail.gmail.com>
> > Content-Type: text/plain; charset="iso-8859-1"
> >
> > Good people,
> >
> > Sure we are now talking big like we are supposed to. First, I wish to
> > support the suggestion that we should involve local players in such
> > initiatives. At least at the level of partnership so that we can have
> skills
> > transfer.
> >
> > But we also have to be serious so that what we do not tell the market
out
> > there that we have lions in the parks only for them to come and see
> domestic
> > cats. We need to back strategy with infrastructure - which simply means
> that
> > we have to invest in the sector if we really want to be in the big
league.
> > Ama?
> >
> > Ndegwa
> >
> >
> > On 07/03/2008, Eric Osiakwan <eric at afrispa.org> wrote:
> > >
> > > Peres,
> > >
> > > Better still there are good enough kenyan research enterprises who can
> do
> > > this so can we consider giving them a chance. This is with nothing
> against
> > > Frost and Sullivan but if u can get the expertise here then give it a
> > > chance, is the principle.
> > >
> > > Eric here
> > >
> > >
> > > On 6 Mar 2008, at 20:22, Peres Were wrote:
> > >
> > >
> > >
> > > Peres Were
> > > Dr Ndemo,
> > >
> > > Kenya can do this. It is just a matter of obtaining the necessary
budget
> > > to
> > > engage companies such as Frost and Sullivan, to conduct a Competitor
> > > Analysis for us.
> > >
> > > We at the Kenya BPO & Contact Centre Society are currently working
with
> > > development partners in order to engage reputable international
> > > organisations that are specialists in research, to carry out such
> > > intelligence and research that can assist in the growth and
development
> > > of
> > > the BPO Sector in Kenya.
> > >
> > > Regards
> > >
> > > Peres Were
> > > Kenya BPO & Contact Centre Society
> > >
> > >
> > > -----Original Message-----
> > > From: kictanet-bounces+pwere=cascadegl.com at lists.kictanet.or.ke
> > > [mailto:kictanet-bounces <kictanet-bounces>+pwere=
> > > cascadegl.com at lists.kictanet.or.ke] On Behalf
> > > Of bitange at jambo.co.ke
> > > Sent: 06 March 2008 19:25
> > > To: pwere at cascadegl.com
> > > Cc: KICTAnet ICT Policy Discussions
> > > Subject: [kictanet] South African Intelligence Networking on Kenyan
> > > BPOSector
> > >
> > > Dear All,
> > > The article below was picked from Business Wire in SA. My wish is
that
> we
> > > could one day start such intelligence networking on countries we
> perceive
> > > as competitors.
> > >
> > > Regards
> > >
> > > Ndemo.
> > >
> > >
> > >
> > > Kenya Calling - The Rise of the Kenyan Call Centre Market
> > > 372 words
> > > 5 March 2008
> > > 02:38 AM
> > > Business Wire
> > > English
> > > (c) 2008 Business Wire. All Rights Reserved.
> > >
> > >
> > > CAPE TOWN, South Africa - (BUSINESS WIRE) - The ICT group at Frost &
> > > Sullivan ( http://www.ict.frost.com/ ) is pleased to announce that it
> will
> > > be hosting its first quarter analyst briefing on the Kenyan call
centre
> > > market on 13 March 2008 at 2pm GMT / 4pm CAT.
> > > Kenya is a late-comer to offering call centre services in Africa,
> however
> > > the market is set to experience significant growth in the next seven
> > > years.
> > > "Kenya is well positioned to become a noteworthy call centre market,"
> > > notes Frost & Sullivan Research Analyst Spiwe Chireka. "The country
has
> > > implemented unique initiatives that, together with the cost
> attractiveness
> > > of the market, are likely to see Kenya becoming a formidable
participant
> > > in the global call centre outsourcing arena."
> > > Highlights of this briefing will include an analysis of the current
> status
> > > of the market and the factors expected to fuel growth. The briefing
will
> > > also offer a discussion on the opportunities available to equipment
> > > vendors and investors.
> > > The briefing will benefit current and potential market participants,
BPO
> > > industry organisations and call centre equipment and technology
> suppliers.
> > > Operators in other markets will also be able to benchmark their
market's
> > > performance and practices against those of the Kenyan market.
> > > Those interested in participating in this interactive teleconference
> > > should send an email to Patrick Cairns - Corporate Communications at
> > > patrick.cairns at frost.com with the following information: full name,
> > > company name, title, telephone number, e-mail address, city, state and
> > > country. The registration details will be emailed to you upon receipt
of
> > > the above information.
> > > Frost & Sullivan, the Global Growth Consulting Company, partners with
> > > clients to accelerate their growth. The company's Growth Partnership
> > > Services, Growth Consulting and Career Best Practices empower clients
to
> > > create a growth focused culture that generates, evaluates and
implements
> > > effective growth strategies. Frost & Sullivan employs over 45 years of
> > > experience in partnering with Global 1000 companies, emerging
businesses
> > > and the investment community from more than 30 offices on six
> continents.
> > > For more information about Frost & Sullivan's Growth Partnerships,
visit
> > > http://www.frost.com .
> > > Frost & Sullivan Corporate Communications - Africa: Patrick Cairns,
+27
> 83
> > > 258 4219 patrick.cairns at frost.com
> > >
> > >
> > > ----------------------------------------------
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> > > believed to be clean.
> > > ---------------------------------------------
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> > >
> > >
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> > >
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> > >
> > >
> > > Eric M.K Osiakwan
> > > Executive Secretary
> > > AfrISPA (www.afrispa.org)
> > > Tel: + 233.21.258800 ext 2031
> > > Fax: + 233.21.258811
> > > Cell: + 233.244.386792
> > > Handle: eosiakwan
> > > Snail Mail: Pmb 208, Accra-North
> > > Office: BusyInternet - 42 Ring Road Central, Accra-North
> > > Blog: http://blogs.law.harvard.edu/eric/
> > > Slang: "Tomorrow Now"
> > >
> > >
> > >
> > >
> > >
> > > _______________________________________________
> > > kictanet mailing list
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> > >
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> > >
> > >
> >
> >
> > --
> > Stephen Ndegwa Mwangi
> > Executive Director
> > MediaSpeak Africa
> > P. O. Box 18154-00100
> > Nairobi GPO
> > Tel.: +254-20-2098 548
> > Cell: +254-724-376 883
> > Kenya.
> > -------------- next part --------------
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> > End of kictanet Digest, Vol 10, Issue 12
> > ****************************************
> >
>
>
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