[kictanet] kictanet Digest, Vol 10, Issue 12

[Edith Adera]

Gilda,

Sure I can share information on the BPO Research study we are funding.

I'm pleased to inform you that IDRC is funding research on the BPO
sub-sector in developed and developing countries to provide empirical
evidence and a deeper understanding of the success factors to better inform
Kenya's policy decisions and investment choices in the BPO industry. 

This study will be done as public domain research and in a participatory
manner involving key stakeholders throughout the research process. It will
be led by University of Nairobi, working with leading researchers drawn from
academia, industry and civil society.

For more information see excerpt below

Edith



============================================================================

Project General Objective

To undertake comprehensive research in the business process outsourcing
(BPO) sub-sector in pioneer, emerging and mature markets to provide evidence
and a deeper understanding of the imperatives for success in this industry
to better inform Kenya's policy decisions and investment choices.

Specific Objectives

1. To provide empirical evidence and recommendations to inform the
development of BPO legislation, policy and strategy documents by Kenya's
Ministry of Information and Communication, Kenya ICT Board and Kenya BPO and
Contact Centre Society among others.

2. To identify the critical success factors that underlie BPO industries in
developing countries (in pioneer, emerging and mature markets) in terms of:
policy and institutional environment; legal and regulatory considerations;
incentives; infrastructural & bandwidth requirements; effects of bandwidth
subsidy; human capacity needs & capacity building requirements; criteria for
choice of BPO destination; trends in BPO demand; and types of BPO
operations.

3. To examine and provide comprehensive case studies of eight countries
representing pioneer, emerging and mature BPO markets.

4. To provide a deeper understanding of youth employment and gender issues
within the BPO sector in pioneer, emerging and mature markets.

5. To increase the level of awareness and input among key stakeholders
through interactive dialogue on key BPO issues within the Kenyan context.

6. To contribute to the knowledge base in this emerging area through
publication and dissemination of a book entitled 'The BPO Sector in Mature,
Emerging and Pioneer Markets: Lessons and Opportunities for National
Development.'

Research Design and Scope

A systematic process will be followed in undertaking the research with a
focus on methodological rigour and scientific excellence - stakeholder
consultation will be the hallmark of the exercise to ensure stakeholder
input is obtained throughout the research phases (eConsultations and
face-to-face workshops). The research design will follow a case study
approach with in-depth, largely qualitative, analysis of the BPO industry in
pioneer, emerging and mature markets in developing and developed countries. 

Scope
BPO clients (demand side of the BPO industry): U.S.A., U.K.
Pioneer BPO services: Kenya, Ghana
Emerging BPO services: South Africa, Egypt
Mature BPO Services: India, Mauritius
Regional Asian BPO Association will also be interviewed and other
associations.

Expected Results
By the end of the project, it is anticipated that concrete outputs and
outcomes will have been realized as follows:

o Comprehensive case studies for each country documenting the research
findings that will inform BPO policy formulation and implementation
guidelines by the Kenyan Government and other BPO industry stakeholders. The
government and stakeholders would be able to base their decisions on sound
research findings unlike the present situation.

o Increased awareness of the critical success factors in the BPO industry
among key stakeholders through consultative discussions on the KICTANET
list.

o A book will be published documenting the findings, research methodology
and tools for wider dissemination (500 copies) and would be a useful
resource for training purposes by educational institutions and BPO
societies.

o Improved understanding of the status of young workers and women employed
in the BPO industry in pioneer,emerging and mature markets to highlight
gender differentials and labour issues that need to be taken into
consideration for sustainable job creation.

o At least three appearances on national print and electronic media to
discuss the book and research findings with a resultant increase in the
profile of the BPO industry as evidenced by print and electronic media
uptake of the issue based on the findings and dissemination efforts.

o Targeted dissemination of policy implications of the findings to key
legislators, policymakers (cabinet ministers, Chief Secretary, permanent
secretaries of the ministries of Information and Communication, Trade and
Industry,Planning and National Development, Finance) as well as BPO industry
stakeholders to guide in the selection of the most appropriate areas of
operation and investment, especially for potential entrants.

In this way the capacity of the BPO sector could be rapidly enhanced in
pioneer and emerging BPO markets. It is believed that the growth of the BPO
sector would lead to the provision of more jobs, particularly for women and
youth, with the appropriate skills and address poverty alleviation.


-----Original Message-----
From: kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke] On Behalf
Of godera at skyweb.co.ke
Sent: 13 March 2008 15:55
To: eadera at idrc.or.ke
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] kictanet Digest, Vol 10, Issue 12

Ndegwa and All,

I believe some of you may have heard that IDRC here in Nairobi is embarking
on 
a market study that is not limited to Kenyan operations. Edith if you are 
reading this, can you shed any light on this at this moment or is it
premature 
to talk about it?

Gilda

Quoting kictanet-request at lists.kictanet.or.ke:

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> Today's Topics:
> 
>    1. Re: South African Intelligence Networking on Kenyan	BPOSector
>       (MediaSpeak Africa)
> 
> 
> ----------------------------------------------------------------------
> 
> Message: 1
> Date: Sun, 9 Mar 2008 15:50:47 +0300
> From: "MediaSpeak Africa" <mesafric at gmail.com>
> Subject: Re: [kictanet] South African Intelligence Networking on
> 	Kenyan	BPOSector
> To: "Eric Osiakwan" <eric at afrispa.org>
> Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> Message-ID:
> 	<9007a8bd0803090550k48b2010en75a9f33245c41c50 at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
> 
> Good people,
> 
> Sure we are now talking big like we are supposed to. First, I wish to
> support the suggestion that we should involve local players in such
> initiatives. At least at the level of partnership so that we can have
skills
> transfer.
> 
> But we also have to be serious so that what we do not tell the market out
> there that we have lions in the parks only for them to come and see
domestic
> cats. We need to back strategy with infrastructure - which simply means
that
> we have to invest in the sector if we really want to be in the big league.
> Ama?
> 
> Ndegwa
> 
> 
> On 07/03/2008, Eric Osiakwan <eric at afrispa.org> wrote:
> >
> > Peres,
> >
> > Better still there are good enough kenyan research enterprises who can
do
> > this so can we consider giving them a chance. This is with nothing
against
> > Frost and Sullivan but if u can get the expertise here then give it a
> > chance, is the principle.
> >
> > Eric here
> >
> >
> > On 6 Mar 2008, at 20:22, Peres Were wrote:
> >
> >
> >
> > Peres Were
> > Dr Ndemo,
> >
> > Kenya can do this. It is just a matter of obtaining the necessary budget
> > to
> > engage companies such as Frost and Sullivan, to conduct a Competitor
> > Analysis for us.
> >
> > We at the Kenya BPO & Contact Centre Society are currently working with
> > development partners in order to engage reputable international
> > organisations that are specialists in research, to carry out such
> > intelligence  and research that can assist in the growth and development
> > of
> > the BPO Sector in Kenya.
> >
> > Regards
> >
> > Peres Were
> > Kenya BPO & Contact Centre Society
> >
> >
> > -----Original Message-----
> > From: kictanet-bounces+pwere=cascadegl.com at lists.kictanet.or.ke
> > [mailto:kictanet-bounces <kictanet-bounces>+pwere=
> > cascadegl.com at lists.kictanet.or.ke] On Behalf
> > Of bitange at jambo.co.ke
> > Sent: 06 March 2008 19:25
> > To: pwere at cascadegl.com
> > Cc: KICTAnet ICT Policy Discussions
> > Subject: [kictanet] South African Intelligence Networking on Kenyan
> > BPOSector
> >
> > Dear All,
> > The article below was picked from Business Wire in SA.  My wish is that
we
> > could one day start such intelligence networking on countries we
perceive
> > as competitors.
> >
> > Regards
> >
> > Ndemo.
> >
> >
> >
> > Kenya Calling - The Rise of the Kenyan Call Centre Market
> > 372 words
> > 5 March 2008
> > 02:38 AM
> > Business Wire
> > English
> > (c) 2008 Business Wire. All Rights Reserved.
> >
> >
> > CAPE TOWN, South Africa - (BUSINESS WIRE) - The ICT group at Frost &
> > Sullivan ( http://www.ict.frost.com/ ) is pleased to announce that it
will
> > be hosting its first quarter analyst briefing on the Kenyan call centre
> > market on 13 March 2008 at 2pm GMT / 4pm CAT.
> > Kenya is a late-comer to offering call centre services in Africa,
however
> > the market is set to experience significant growth in the next seven
> > years.
> > "Kenya is well positioned to become a noteworthy call centre market,"
> > notes Frost & Sullivan Research Analyst Spiwe Chireka. "The country has
> > implemented unique initiatives that, together with the cost
attractiveness
> > of the market, are likely to see Kenya becoming a formidable participant
> > in the global call centre outsourcing arena."
> > Highlights of this briefing will include an analysis of the current
status
> > of the market and the factors expected to fuel growth. The briefing will
> > also offer a discussion on the opportunities available to equipment
> > vendors and investors.
> > The briefing will benefit current and potential market participants, BPO
> > industry organisations and call centre equipment and technology
suppliers.
> > Operators in other markets will also be able to benchmark their market's
> > performance and practices against those of the Kenyan market.
> > Those interested in participating in this interactive teleconference
> > should send an email to Patrick Cairns - Corporate Communications at
> > patrick.cairns at frost.com with the following information: full name,
> > company name, title, telephone number, e-mail address, city, state and
> > country. The registration details will be emailed to you upon receipt of
> > the above information.
> > Frost & Sullivan, the Global Growth Consulting Company, partners with
> > clients to accelerate their growth. The company's Growth Partnership
> > Services, Growth Consulting and Career Best Practices empower clients to
> > create a growth focused culture that generates, evaluates and implements
> > effective growth strategies. Frost & Sullivan employs over 45 years of
> > experience in partnering with Global 1000 companies, emerging businesses
> > and the investment community from more than 30 offices on six
continents.
> > For more information about Frost & Sullivan's Growth Partnerships, visit
> > http://www.frost.com .
> > Frost & Sullivan Corporate Communications - Africa: Patrick Cairns, +27
83
> > 258 4219 patrick.cairns at frost.com
> >
> >
> > ----------------------------------------------
> > This message has been scanned for viruses and
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> > ---------------------------------------------
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> >
> >
> > Eric M.K Osiakwan
> > Executive Secretary
> > AfrISPA (www.afrispa.org)
> > Tel: + 233.21.258800 ext 2031
> > Fax: + 233.21.258811
> > Cell: + 233.244.386792
> > Handle: eosiakwan
> > Snail Mail: Pmb 208, Accra-North
> > Office: BusyInternet - 42 Ring Road Central, Accra-North
> > Blog: http://blogs.law.harvard.edu/eric/
> > Slang: "Tomorrow Now"
> >
> >
> >
> >
> >
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> >
> 
> 
> -- 
> Stephen Ndegwa Mwangi
> Executive Director
> MediaSpeak Africa
> P. O. Box 18154-00100
> Nairobi GPO
> Tel.: +254-20-2098 548
> Cell: +254-724-376 883
> Kenya.
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