[kictanet] ICT/BPO Marketing Strategy

Fri Aug 8 12:49:43 EAT 2008

Dear colleagues,

I assure everyone that we have taken notice of your views. We recognise the
need to communicate more widely and to this effect, I have asked our Head of
Communication to adopt this mailing list as a formal medium to regularly
relay the board's programs with immediate effect.

On the specific issues raised here, our Head of Communication will relay an
appropriate response as soon as we have completed our review of the issues
raised.

I propose that this include regular updates, on a formal basis, from the
specific sector bodies which the Board provides partial support to, as a way
of creating a complete picture.

Kind regards

On Fri, Aug 8, 2008 at 11:41 AM, Edith Adera <eadera at idrc.or.ke> wrote:

>
> I think we need a "holding companies to account" intervention in the ICT
> industry or "score card" intervention. South Africa has successfully
> introduced it in local authorities, which is scored by the public.
>
> This should apply across the board in the industry, not just to the ICT
> Board.
>
> Maybe a quarterly newsletter or equivalent from the ICT Board would help
> keep everyone abreast of any achievements...or progress towards concrete
> achievements. It has been rather quiet
>
> On the mandate issue, I think it needs to be reviewed if BPO is the only
> mandate...ICT4D is certainly much broader and other strategies to get
> broad-based development (including in rural areas) needs to be considered.
> I
> worry that we might be too "centre focussed" other than the Digital
> Villages, which are yet to be rolled out to rural and remote areas.
>
> Edith
>
>
>
> -----Original Message-----
> From: kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke
> [mailto:kictanet-bounces+eadera <kictanet-bounces%2Beadera>=idrc.or.ke@
> lists.kictanet.or.ke] On Behalf
> Of waudo siganga
> Sent: 08 August 2008 09:43
> To: eadera at idrc.or.ke
> Cc: KICTAnet ICT Policy Discussions
> Subject: Re: [kictanet] ICT/BPO Marketing Strategy
>
> Hi - I think that the ICT Board, being a public entity owes a duty of
> reply in cases where questions are directed at it - and that includes
> the one from Wambui. Why has the Board fallen into a "Do Not Resopond
> Syndrome"? There must be a communications person there or a PRO being
> paid from public funds and they should do their job! Can we have an
> official response to Wambui's concerns FROM THE ICT BOARD.
> Waudo
>
> On Thu, 7 Aug 2008 23:07:01 -0700 (PDT), "John Walubengo"
> <jwalu at yahoo.com> said:
> > Hey Wambui,
> >
> > No offense meant with regard to BPO.  Its just that your concerns were
> > beginning to sound somewhat personal than generic.  As Otuoma mentions in
> > another mail, there seems to be things beyond the ICTBoard that could be
> > effected - e.g on Bandwidth susbsidies because of pending funds from
> > World Bank...
> >
> > walu.
> > NB: and by the way, this Richard guy if I could speak for him, is
> > actually still in the BPO industry, he simply diversified into
> > non-bandwidth intensive processes and in the interim focuses in
> > Backoffice rather than bandwidth intensive Call-center operations. He
> > does for example, data transcripting, research, training, etc). Something
> > to keep you busy as you await bigger things.
> >
> >
> > --- On Thu, 8/7/08, Wambui Wakarema <wambuiwakarema at yahoo.co.uk> wrote:
> >
> > > From: Wambui Wakarema <wambuiwakarema at yahoo.co.uk>
> > > Subject: Re: [kictanet] ICT/BPO Marketing Strategy
> > > To: jwalu at yahoo.com
> > > Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
> > > Date: Thursday, August 7, 2008, 7:10 PM
> > > Walu
> > >
> > > BPO will not take me to heaven, but is a pillar of Vision
> > > 2030 and is an industry that can create thousands of new
> > > jobs in Kenya. i am surprised at your flippant attitude.
> > >
> > > If the ICT Board cannot deliver on this very important
> > > mandate, then Kenya risks losing out on an industry that can
> > > be a very large revenue generator for this country. Our
> > > competitors, like South Africa, Mauritius, India, Egypt, are
> > > working overtime to position themselves to the markets out
> > > there. If Kenya doesnt position itself at this time, we
> > > shall lose out.
> > >
> > > Richard Mwangi's challenges (whichever they were) are
> > > besides the point. Kenya needs to put in much effort if this
> > > industry is to become a force to reckon with.
> > >
> > > Wambui
> > >
> > > --- On Thu, 7/8/08, John Walubengo <jwalu at yahoo.com>
> > > wrote:
> > >
> > > From: John Walubengo <jwalu at yahoo.com>
> > > Subject: Re: [kictanet] ICT/BPO Marketing Strategy
> > > To: wambuiwakarema at yahoo.co.uk
> > > Cc: "KICTAnet ICT Policy Discussions"
> > > <kictanet at lists.kictanet.or.ke>
> > > Date: Thursday, 7 August, 2008, 2:38 PM
> > >
> > > Wambui,
> > >
> > > ....without defending the ICTBoard (am trying to look for
> > > their ToRs before
> > > passing judgement), I can only observe that you seem to be
> > > single-minded and
> > > persistent on this BPO thing...
> > >
> > > my general and non-ICT advice is that keep your eyes open -
> > > if BPO wont take
> > > you to heaven, am sure something else you maybe refusing to
> > > see will. God (or is
> > > it the ICTBoard?) may have shut the BPO door for you, but
> > > just look around and
> > > you will probably see many other opportunities.
> > >
> > > Richard of richard at northwestoffshore.com, a BPO company who
> > > is on this list had
> > > similar challenges and he did manage to work around them.
> > > Reach him out in case
> > > he prefers to keep his silence on the list.
> > >
> > > walu.
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > __________________________________________________________
> > > Not happy with your email address?.
> > > Get the one you really want - millions of new email
> > > addresses available now at Yahoo!
> > > http://uk.docs.yahoo.com/ymail/new.html
> >
> >
> >
> >
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-- 
Paul Kukubo
Chief Executive Officer, Kenya ICT Board
PO Box 27150 - 00100
Nairobi, Kenya

CCK Offices Waiyaki Way

Tel direct: +254 20 2089062/251152
telkom Direct: +254 20 3518000
Fax: +254 20 315147
Cell: + 254 735 180001

website: www.ict.go.ke
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