[kictanet] Day 6 of 10 - current challenges facing the eRegulator

[John Walubengo]

I want to extend this topic by one day.

My contribution on challenges based on the SLEPT scanning
include:

Social Barriers: Most Regulator customers (Operators,
Consumers, etc) are not aware of how the Regulator can
help/assist them.  The ones that know, are often frustrated
by the the 'official-dom' or beauracracies presented by
most Regulators   such that one would not where or how to
communicate electronically or otherwise with them.

Legal Barriers: Most jurisdictions dont have compelling
legeslation that empowers the Regulator's customers to
demand and get certain information within reasonable
periods of time. This was reflected in the IDRC reseach
shared by Edith (time for Freedom of Information Act?)

Economical Barriers: cant think of any for now. 

Political Barriers : Within emerging democracies, the
theory of Regulatory Independence rarely gets to be
practiced.  As such, Regulatory communication (electronic
or otherwise) with Customers is hampered by the need to
cross-check with the politcal 'God-fathers'

Technological Barriers: Communicating with Regulators could
be hampered by lack of Telecommunication infrastructure (as
mentioned by Judy O. and Brian). Even if the material was
online - how many of the target group can access it?

walu.



--- Monica Kerretts-Makau <mkmakau at yahoo.co.uk> wrote:

> From the regulators point of view:
> Getting its constituents (customers) on the net and aware
> of the facilities
> they have.
> Probably a good example for those of you us in Kenya is
> the campaign Kenya
> Revenue Authority (KRA) has done in ensuring everyone is
> really aware of
> their website and services etc and what they can do.
> 
> It might be useful for our regulators to do Road shows
> and really go out
> there and speak on their role etc
> 
> Cheers
> Monica Kerretts-Makau
> 
> 
> On 17/10/07 7:57 AM, "John Walubengo" <jwalu at yahoo.com>
> wrote:
> 
> > Welcome to Day 6 of 10.
> > 
> > Thanks to all for your contributions - particularly
> those
> > making their "maiden" speeches (Benard?, Monica?).  You
> all
> > better speak before we "dissolve" this discussion
> session
> > this Friday.  Anyway, today we want to discuss the
> barriers
> > 
> > facing Regulators who wish to efectively deploy
> > eCommunications to their customers. Assuming the
> relevant
> > eContent has been developed and is available what
> factors
> > could inhibit its deployment?
> > 
> > We can use the good old SLEPT approach for scanning the
> > Macro-environment i.e.what are the Social, Legal,
> > Economical, Political and Technological challenges
> > inhibiting eCommunications for Regulators? Think both
> ways-
> > from the Customer (Operator, Consumer, etc) and the
> > Regulator perspectives.
> > 
> > 1 quick day on this one.   All new and belated
> > contributions are welome.
> > 
> > walu.
> > 
> > 
> > 
> >       
> >
>
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