[Kictanet] Safaricom must improve or lose to a better option

[joseph kihanya]

I have sent mail on the agreement/, disclaimer...to evelyne/ smail address?


kihanya


----- Original Message ----
From: Judy kimiti <jkimiti01 at yahoo.co.uk>
To: kihanyajn at yahoo.com
Sent: Tuesday, January 16, 2007 10:11:12 AM
Subject: [Kictanet] Safaricom must improve or lose to a better option


Safaricom must improve or lose to a better option
By Andrew Odete

Dear Mr Michael Joseph,

I tried calling you for a chat, but the network was down, so I fell
back to the old ink and pen.

It never lets you down, which is more than I can say for the postal
service. That is why I have taken the liberty to write to you through
the media, for which I beg your understanding and forgiveness. It is
not because I am a cheapskate.

Greetings from many readers who have asked me to relay their
heartfelt congratulations to you for dragging Safaricom, biting and
kicking, into the Sh12 billion-profit mark. The readers are also your
subscribers and they have exhorted me to relay their concerns
relating on your service to your doorstep.

You are top in business

First, your customers appreciate that achieving such an unprecedented
subscription as you have in the proverbial blink of an eye is worthy
of accolades. Many say, and rightly so, that you have come top of the
business stakes in the region for listening to and understanding your
customers.

What is more impressive is that you achieved this in the hitherto
unexplored terrain of mobile telephony in Kenya.

However, your customers hope that this year, the company will outdo
itself and improve on last year's performance. Oh yes, sir, they seem
to believe that there is room for improvement on your part.

Some even reckon that it is pretty easy to be the "Better Option" in
a field where there are not too many service providers to challenge
you on the quality of the product.

Cheap but clogged

While they appreciate that you have increased coverage in the
country, they wish you could also increase the quality of telephone
service.

Clarity of phone calls and reliability of the service is all they
want.

For instance, when you so very kindly offered cheap calling rates
during the festive season, the relentless crush of callers ensured
that nobody could get through the network at various times of the
day.

Your network crashed, as happened increasingly often in the course of
last year.

Moreover, sir, you know we have such diverse accents and dialects
that it helps to have a clear line; otherwise, we could as well be
insulting one another over the phone. That would be uncivilised and,
if I may say so, unChristmas!

When Kananu calls from Imenti, Muli from Masinga or Jaoko from Mbita
next to the lake, I want to hear the phonetic innocence of their
respective dialects and interpret them accordingly.

No reason to toast

And when Akinyi jets back to Kenya, and tries out her full-on Texan-
cum-Siaya drawl on my ears, it would help to, at least, hear some of
her words.

This year, Safaricom may need to ratchet it up a notch higher if your
subscribers are to see the sense of continuing to top up so that you,
in turn, may continue to top the profit league.

I am sure you have the savoir-faire to remain the toast of East
Africa. Already, your subscribers cannot stop thanking you for the
reduced call charges. But I fear that unless you give your customers
a new year present in the way of better quality services, an even
better option might come along and make toast of you.

And now that I cannot get through to you on the phone, sir, I take
this opportunity to wish you a happy New Year and to request that you
please call me back when the network is back to normal. Thank you.

odeteac at yahoo.com

http://www.eastandard.net/hm_news/news.php?articleid=1143963704 



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