[kictanet] Senegal Lesson ( 2004 )

[Alex Gakuru]

[USATODAY]

"Outsourcing comes to Africa, bringing jobs and fake Parisian accents"
Posted 7/10/2004

DAKAR, Senegal (AP) — On the job, she's Dominique Mercier — nattering in lilting French, working her headset eight hours a day, and hawking telephone services to Europeans.

Come day's end, the accent drops, and Dominique's true identity stands revealed: Fatou Ndiaye, 32-year-old Senegalese college graduate, and one of thousands of operators dialing up the West from booming call centers in West Africa....

<http://www.usatoday.com/money/industries/telecom/2004-07-10-outsource_x.htm>
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/Alex

 
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