[kictanet] [Fwd: [APC Forum] Job vacancy at GreenNet]

[alice]

-------- Original Message --------

Hi All,

As GreenNet looks to put more energy into engaging and supporting our 
user community, an exciting opportunity has arisen for an enthusiastic 
and technically skilled person to join our user-support team. Please 
circulate to anyone you think might be interested. Unfortunately we 
can't pay relocation costs for applicants from outside the UK, but we 
can offer support and advice on any necessary immigration requirements 
and accommodation arrangements.

Anna
------------------------------------------------------

*GreenNet Logo

Part-Time User Support Position at GreenNet*


    * Location: Central London / Old Street
    * Start Date: June 2007
    * Salary: £25,680 per annum pro rata
    * Leave: 28 days per annum pro rata
    * Part-time (2-3 days a week): 9.30am-5.30pm
    * Deadline for Applications: 14th May 2007

*General Background:*

GreenNet is a workers' collective, with a horizontal management 
structure. All staff are involved in decision making and strategic 
planning, and contribute to a friendly and supportive working environment.

We provide networking support to social justice organisations and 
activists, and take an active role in campaigns for the promotion of 
communication rights.

For more on GreenNet, see http://www.gn.apc.org

*Duties:*

    * Answering user support queries by email, phone, and occasionally
      in person
    * Giving advice on configuration of a variety of email programs, web
      browsers, FTP clients and dial-up connections on most versions of
      Windows and Mac OS
    * Troubleshooting user website, email and connection problems
    * Basic mail, web and DNS server systems administration on Linux
    * Providing a link between users' online needs and service
      development at GreenNet
    * Promoting and offering advice on GreenNet services
    * Developing improved systems and processes for support and
      administration
    * Maintaining the support section of the GreenNet web site and
      developing support materials
    * Keeping abreast of ICT products and services & monitoring markets
      and competitors
    * Liaison with suppliers to provide best connectivity and services
      for users
    * Liaising with the technical team to contribute to software and
      technical developments
    * Outreach to the user community, overseeing printed materials,
      content and advertising exchanges
    * Overseeing volunteers where necessary
    * General contributions to the work of the collective (e.g. minute
      taking, planning, representing GreenNet in public, maintaining
      ethical policies, training)

*Essential Skills:*

    * Good knowledge of the internet, email and related technologies
    * Good troubleshooting skills
    * Knowledge of most commonly-used email client programs (Outlook
      Express, Thunderbird, Eudora) and web browsers (Internet Explorer,
      Firefox)
    * Good knowledge of PC operating systems (Windows 95 – Vista,
      including NT) and Macs (Mac OS 8.5 to X)
    * Knowledge of at least one programming language
    * Interest and capacity for rapidly acquiring new technical skills
    * A willingness to participate and contribute to the collective
      management of GreenNet
    * A good service-orientated attitude and good telephone manner –
      patience essential!
    * Ability to explain complex technical information in a jargon-free
      way to people of wide-ranging abilities
    * Understanding of the voluntary sector working environment

*Desirable skills:*

    * Interest in communication rights, Open Source software, social
      justice and environmental issues
    * Creativity and imagination in support, service development and
      skill sharing
    * Linux systems administration skills
    * Knowledge of networking (LAN, WAN, ADSL) and network troubleshooting
    * Interest or experience in website development and programming
    * Campaigning or project management experience

*Application Requirements*

Please send your CV and covering letter by E-mail to jobs at gn.apc.org, 
with *User Support Vacancy* in the subject line

____________________________________________

Anna Feldman
GreenNet Web Projects Developer
APC Wireless Connectivity Project Coordinator
anna at gn.apc.org | http://www.gn.apc.org | http://www.apc.org/
T: +44 (0)20 7065 0940 +44 (0)20 8986 2893 F: +44 (0)20 7065 0936
____________________________________________

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