[kictanet] Concern: Man charged for using new Safaricom line to get Sh400, 000 from Co-op Bank

Wed Nov 9 10:35:23 EAT 2022

Banks' security measures leave a lot to be desired. In 2021, I started
receiving someone's monthly e-statements.  I immediately emailed the bank
to let them know. I don't even have an account with the said bank, by the
way. To my surprise, the customer service email on their website was
returning a delivery failed message. So I gave up. The next month I got
another statement from the same customer... I went to their Twitter and
told them what was up, and they promised to look into it. Long story short,
for the whole of last year, I was getting a lot of sensitive info that
wasn't mine; only after I had threatened them with legal action did they
finally make it stop. But look how long it took them. The class action suit
should commence.
Florence A. Ouma
*ICT Access and Equality for PwDs*
LinkedIn  <https://www.linkedin.com/in/flo-ouma-profile/>

On Wed, Nov 9, 2022 at 10:20 AM Ali Hussein via KICTANet <
kictanet at lists.kictanet.or.ke> wrote:

> You know guys I think we are not dealing with this issue conclusively. The
> financial services sector in totality (and here I include the telcos) need
> to get serious!! Too many complaints going on, too many people losing money
> and all these guys can do is blame each other or the customer!!!
>
> I think they will only wake up when a class action suit is filed to
> resolve this matter once and for all.
>
> It's really unfortunate.
>
> *Ali Hussein*
>
> Fintech | Digital Transformation
>
>
> Tel: +254 713 601113
>
> Twitter: @AliHKassim
>
> LinkedIn: Ali's Profile <http://ke.linkedin.com/in/alihkassim>
> <http://ke.linkedin.com/in/alihkassim>
>
>
>
>
> Any information of a personal nature expressed in this email are purely
> mine and do not necessarily reflect the official positions of the
> organizations that I work with.
>
>
> On Wed, Nov 9, 2022 at 9:40 AM Sidney Ochieng via KICTANet <
> kictanet at lists.kictanet.or.ke> wrote:
>
>> Once again the default practice of tying a phone number to one’s identity
>> when they can get inactive after just 6 months is having unintended
>> consequences. In this case Mr Atambo should immediately sue the bank and/or
>> Mr Thuita after he’s acquitted, it’s ridiculous to be brought up on charges
>> when he received a message from them. In fact one has to wonder what
>> security measures the bank has in place that he somehow managed to access
>> an account that isn’t his.
>>
>> Kenyan companies use our phone numbers as identity for so many things.
>> Either they put in proper measures to ensure incidents like this don’t
>> happen or the telcos are compelled to keep peoples numbers to one user for
>> a much longer period of time.
>>
>> Warmly,
>> Sidney
>>
>> Twitter: @princelySid | Github: princelySid | Web: sidneyochieng.co.ke
>>
>> On 8 Nov 2022, at 17:58, David Indeje via KICTANet <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>> Dear Listers,
>>
>> This week:
>>
>> “I thought I had won Lotto, Tatua Tatu or Shabiki.com [lotteries] when I
>> received the money, because I had been participating in the betting,” Mr
>> Atambo told the magistrate.
>>
>> He said he had no reason to doubt himself because he had been betting
>> when he received the text message to access the account.  Man charged
>> for using new Safaricom line to get Sh400,000 from Co-op Bank | Nation
>> <https://nation.africa/kenya/counties/nairobi/man-charged-for-using-new-safaricom-line-to-get-sh400-000-from-co-op-bank-4012326>
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>> KICTANet is a multi-stakeholder Think Tank for people and institutions
>> interested and involved in ICT policy and regulation. KICTANet is a
>> catalyst for reform in the Information and Communication Technology sector.
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>> Research, and Stakeholder Engagement.
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>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
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> KICTANet is a multi-stakeholder Think Tank for people and institutions
> interested and involved in ICT policy and regulation. KICTANet is a
> catalyst for reform in the Information and Communication Technology sector.
> Its work is guided by four pillars of Policy Advocacy, Capacity Building,
> Research, and Stakeholder Engagement.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
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> KICTANet - The Power of Communities, is Kenya's premier ICT policy
> engagement platform.
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