[kictanet] Safaricom data bundles

[Betty Mwangi]

Robert

Thanks for your comments and the inconvenience is highly regretted. I assure you you are not peculiar in any way and as a matter of fact Safaricom will be availing an on line top up service for data early in the New Year that Will assist with situations similar to yours. We assure you of our committment to continue to ensure that we meet customers needs.

Best rgds 

Betty
Chief officer - New Products
Safaricom 

BlackBerry® powered by Safaricom

________________________________

From: kictanet-bounces+bmwangi1=safaricom.co.ke at lists.kictanet.or.ke 
To: Betty Mwangi 
Cc: KICTAnet ICT Policy Discussions 
Sent: Fri Dec 17 08:17:33 2010
Subject: [kictanet] Safaricom data bundles 


Hi,

I am like many of you a peculiar Kenyan in that I can quickly find 10 new ways to use a product that the provider/manufacture could never have though about.

When Safaricom introduced the monthly data bundles I quickly took advantage of the service to roll out remote data capture terminals as I had a new that the 999/- unlimited monthly bundle would meet my requirements without any problems and at a predictable cost.

So after rolling out the device somewhere in the middle of nowhere, its a security device so I will not give you the GPS coordinates, where no man need go again.  I loaded the initial 999/- and off went the device, little did I know that the place that no man needed to go would need to be visited at least once a month.

Why, because safaricom's unlimited monthly bundle cannot be purchased remotely, one needs to physically get to the sim card, my device is credit card sized and runs some proprietary software.  I appreciate the fact that I am doing with the service what Safaricom did not think could or even would be done.

I have talked to the customer service persons, they are now more script driven than before, and all I got was ". . the 450 service cannot be activated from another line, please put the sim card in a phone and send a sms message to 450 with the bundle size, thank you for calling Safaricom and have a good day".

This what I had asked for in a call centre operator but suddenly my needs have now surpassed the standard script can Safaricom please implement an escalation procedure in the script so that when peculiar Kenyans like myself call with peculiar requirements we can get assistance.


For now there goes my weekend as I need to travel to the top of a hill somewhere in Kenya, report to the local police station to avoid being shot down, climb up a 12 meter mast, remove a sim card, insert it into my phone, send an sms to 450, remove the sim card, place it back into the device, climb down the mast then drive back to Nairobi.  


Regards
 
Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya


Tel: +254722511225, +254202010696



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